Reviews
Took me in on same day even though I was late to the
Took me in on same day even though I was late to the scheduled time! They did not have to do this and very polite about. I have used them for many years and will keep doing so.
Took me in on same day even though I was late to the
Took me in on same day even though I was late to the scheduled time! They did not have to do this and very polite about. I have used them for many years and will keep doing so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota Knoxville. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.
Jeremy was great but the fact that this is second time in
Jeremy was great but the fact that this is second time in for brakes and I am told the technician couldn't hear what I hear tells me either he didn't try or is deaf. I did an audio of the brake noise upon leaving g and walked it back I to Jeremy for all to hear. Now, I will have to go back a third time I really want to put zero stars but this app will not let me
Jeremy was great but the fact that this is second time in
Jeremy was great but the fact that this is second time in for brakes and I am told the technician couldn't hear what I hear tells me either he didn't try or is deaf. I did an audio of the brake noise upon leaving g and walked it back I to Jeremy for all to hear. Now, I will have to go back a third time I really want to put zero stars but this app will not let me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Don, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (865) 312-6618 to share more details about your visit so we can make things right.
Chris was kind and courteous.
Chris was kind and courteous. Vehicle was taken back promptly and quick service done on our vehicle for routine maintenance oil change, tire rotation and inspection. Easy to get timely appointment the week I called.
Chris was kind and courteous.
Chris was kind and courteous. Vehicle was taken back promptly and quick service done on our vehicle for routine maintenance oil change, tire rotation and inspection. Easy to get timely appointment the week I called.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you so much for your feedback about Toyota Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Service was excellent and an issue was resolved to my
Service was excellent and an issue was resolved to my satisfaction. Service representative was well informed and wanted to make sure that I was satisfied
Service was excellent and an issue was resolved to my
Service was excellent and an issue was resolved to my satisfaction. Service representative was well informed and wanted to make sure that I was satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Howard, we are pleased to hear of your experience with us here at Toyota Knoxville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
The staff was welcoming.
The staff was welcoming. Madison took care of us and made sure the service members knew we were there. Quintin introduced himself and took care of letting us know how things were going with our vehicle. All were helpful at this dealership
The staff was welcoming.
The staff was welcoming. Madison took care of us and made sure the service members knew we were there. Quintin introduced himself and took care of letting us know how things were going with our vehicle. All were helpful at this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ray, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Had warranty issues repaired.
Had warranty issues repaired. Very happy with the quick repair. Dealership was very clean & friendly. Will be glad to return for anytime for other repairs.
Had warranty issues repaired.
Had warranty issues repaired. Very happy with the quick repair. Dealership was very clean & friendly. Will be glad to return for anytime for other repairs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gregory, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I came into the dealership based on a recall notice.
I came into the dealership based on a recall notice. The Service Advisor came to my vehicle and I explained to him why I was there. He had me come to his office and the service request was completed and I waited there a little over an hour and the repair was completed. I had an excellent experience this time and will be back.
I came into the dealership based on a recall notice.
I came into the dealership based on a recall notice. The Service Advisor came to my vehicle and I explained to him why I was there. He had me come to his office and the service request was completed and I waited there a little over an hour and the repair was completed. I had an excellent experience this time and will be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Glen, we're glad to hear our staff took such great care of you! Here at Toyota Knoxville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I went there at 7:15 in the morning for my 20k
I went there at 7:15 in the morning for my 20k maintenance service. Michael facilitated the process. I sat down and within 45 minutes, oil change, all the maintenance checks and remaining service was done. The facilities are organized and Immaculate. Thank you Michael for everything!
I went there at 7:15 in the morning for my 20k
I went there at 7:15 in the morning for my 20k maintenance service. Michael facilitated the process. I sat down and within 45 minutes, oil change, all the maintenance checks and remaining service was done. The facilities are organized and Immaculate. Thank you Michael for everything!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eric, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Service rep was polite, professional, and cheerful.
Service rep was polite, professional, and cheerful. The van was clean and serviced with a short wait time. The dealership is always spotless which is truly amazing considering is has so much glass and so many customers and employees!
Service rep was polite, professional, and cheerful.
Service rep was polite, professional, and cheerful. The van was clean and serviced with a short wait time. The dealership is always spotless which is truly amazing considering is has so much glass and so many customers and employees!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carolyn, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Was told that they would wash the car, but it doesn?
Was told that they would wash the car, but it doesn?t appear they did. They stuck their reminder sticker on top of the old one. It looks trashy and like they just didn?t want to spend the time doing the job correctly. They also didn?t even out the air pressure in the tires.
Was told that they would wash the car, but it doesn?
Was told that they would wash the car, but it doesn?t appear they did. They stuck their reminder sticker on top of the old one. It looks trashy and like they just didn?t want to spend the time doing the job correctly. They also didn?t even out the air pressure in the tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Andrea, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 312-6618 when you have a chance. Thank you, and we look forward to hearing from you.