Toyota Knoxville

I scheduled a 5000-mile service for my 2015 Corrola by telephone. The receptionist only needed my telephone number to locate my account and vehicle information. The entire process lasted about 30 seconds! I was able to get an appointment slot when I needed it. On service day, I was able to pull directly to the bay and was promptly met by a very friendly greeter who directed me to a service tech (Patrick). He located my record, took my keys and told me he'd call when the work was finished. About an hour later, Patrick called to tell me that the service was complete. On pick-up, Patrick explained the work that was performed and I was good to go! All in all, a GREAT service experience! The service bay seemed busy but very efficiently operated. Everyone I encountered was friendly and helpful.

Excellent service. The person taking care of the car was courteous , professional. shop was clean and safe to walk thru. Lounge was nice, clean. Overall a positive experience.

I have always been very happy with the service. Very gracious service. Comfortable waiting room with free coffee and inexpensive snacks. Good customer service and xperience

Your staff always explains why they recommend the service they suggest and always explain how long the service will take. i don't need 25 words.

Personalized service. In a world where it is easy to hate car dealerships for the games they play, the straight forward and fair dealings at Toyota of Knoxville made me feel like family.

Very good service from the people that clean and maintain my Rav4. The Auto Butler made my car look new. It was shiny,clean, and the inside cleaned and deodorized. The advisor Mary Linebaugh explained everything clearly and was very helpful in explaining everything, this is our 5th Toyota and we will be customers for life.

Patrick Roberts was an outstanding service adviser for the work that I had performed. He was extremely friendly, thorough, and knowledgeable. He is one of the best!!

Extremely pleased/satisfied with representative, Roberto Alvarez and his team!!!! Highly recommend this team to family and friends. Already have several friends interested in selecting this location for touch up and detail services. Kudos to Roberto for EXCELLENT SERVICE!!!!!

I have been and will continue to be a customer of Toyota of Knoxville. They have provided excellent service.

This visit was for the 60,000 mile service for my 2011 Highlander. Mr Kelly Williams checked me in , and it was nothing but positive from that point. Shout out to Kelly. Thank You!!!!. In fact, I look forward to service visits because of the positive experience. I will be back for my next new Toyota. 5 stars all the way!!!!