Reviews
Excellent service department
Have all three of my cars serviced here; just bought a new 2019 4RUNNER Limited this week. Good service good prices good customer service . I would recommend this dealership
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Everything is great!
From a quick check-in to pickup after service, everything was great. The service specialist also scheduled my next service (2 year one) which also includes the paint protection service (AutoBulter). The service could not have been better!
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
great experience glad it didn't take the 90 minutes
it took several days before I could get in for an oil change and tire rotation. I was told it would take up to 90 minutes maybe less thankful that is wasn't 90 minutes
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Toyota Knoxville "The Best"
I have always had a great experience with Toyota Knoxville. This is my 3rd car purchased. Service is tops and very professional. Brian McCullough was my sale representative and good to deal with.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Exceptional Service!
Lauren, the young lady who was our Service Advisor, was exceptional! She was very knowledgeable, and professional. She patiently listened as I explained the problem we were having with our 2015 Toyota handicap van, and the problem I have sitting in my wheelchair for any extended length of time. In less than 2 hours the minor problem we had was repaired, and we were on our way back home. Kudos to Lauren, and the entire staff at Knoxville Toyota!
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Always Excellent
Service has always been provided with a high degree of professionalism and courtesy. Always pleased with on line scheduling and prompt notifications as well as minimal waiting time for services performed.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Always great service!
Toyota of Knoxville’s service department has always been great to deal with. The staff is always friendly and the service techs are great about keeping your vehicle clean while they’re working on it. Never had any issues as a result of their work, that’s not easy to say about most service departments in today’s world.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
#1 In Customer Service
My new Highlander (one month old) was damaged in a parking lot so, of course, I took it to Toyota of Knoxville for repair. There were some problems with State Farm paying for part of the repair because of Toyota safety protocols. The Toyota service people really worked hard to get everything sorted out. In the end, Toyota repaired my car according to the requirements. Kudos to Billy and Dalton in the body repair shop! Toyota of Knoxville will always to my go-to but I will be insurance shopping shortly.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Beyond excellent service
Came in for 5000 mi check up. Lauren took great care of us gave us a lot of information. And got our GPS/phone working, which was an extra bonus to me! I give Lauren 5 Stars!
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Toyota Fan: Thank you for your positive review & rating. We much appreciate your business. Glad to know Lauren took great care of you while visiting Toyota Knoxville. Thank you.
Excellent service
I am always happy with the service you provide. This is my second Camry and you have serviced both of them. I would not go anywhere else. And I always get a free carwash.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
judy5638 Thank you for your positive review and rating. We much appreciate your business. Enjoy your Camry.
