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Toyota Knoxville

(1,234 reviews)
Visit Toyota Knoxville
Sales hours: 1:00pm to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 1:00pm–6:00pm Closed
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 894-0067 (855) 894-0067
Used (833) 892-3386 (833) 892-3386
Service (833) 875-3713 (833) 875-3713

Reviews

(1,234 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Knoxville from DealerRater.

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Excellent service department

Have all three of my cars serviced here; just bought a new 2019 4RUNNER Limited this week. Good service good prices good customer service . I would recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything is great!

From a quick check-in to pickup after service, everything was great. The service specialist also scheduled my next service (2 year one) which also includes the paint protection service (AutoBulter). The service could not have been better!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

great experience glad it didn't take the 90 minutes

it took several days before I could get in for an oil change and tire rotation. I was told it would take up to 90 minutes maybe less thankful that is wasn't 90 minutes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Toyota Knoxville "The Best"

I have always had a great experience with Toyota Knoxville. This is my 3rd car purchased. Service is tops and very professional. Brian McCullough was my sale representative and good to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Exceptional Service!

Lauren, the young lady who was our Service Advisor, was exceptional! She was very knowledgeable, and professional. She patiently listened as I explained the problem we were having with our 2015 Toyota handicap van, and the problem I have sitting in my wheelchair for any extended length of time. In less than 2 hours the minor problem we had was repaired, and we were on our way back home. Kudos to Lauren, and the entire staff at Knoxville Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always Excellent

Service has always been provided with a high degree of professionalism and courtesy. Always pleased with on line scheduling and prompt notifications as well as minimal waiting time for services performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always great service!

Toyota of Knoxville’s service department has always been great to deal with. The staff is always friendly and the service techs are great about keeping your vehicle clean while they’re working on it. Never had any issues as a result of their work, that’s not easy to say about most service departments in today’s world.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

#1 In Customer Service

My new Highlander (one month old) was damaged in a parking lot so, of course, I took it to Toyota of Knoxville for repair. There were some problems with State Farm paying for part of the repair because of Toyota safety protocols. The Toyota service people really worked hard to get everything sorted out. In the end, Toyota repaired my car according to the requirements. Kudos to Billy and Dalton in the body repair shop! Toyota of Knoxville will always to my go-to but I will be insurance shopping shortly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Beyond excellent service

Came in for 5000 mi check up. Lauren took great care of us gave us a lot of information. And got our GPS/phone working, which was an extra bonus to me! I give Lauren 5 Stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Toyota Fan: Thank you for your positive review & rating. We much appreciate your business. Glad to know Lauren took great care of you while visiting Toyota Knoxville. Thank you.

Excellent service

I am always happy with the service you provide. This is my second Camry and you have serviced both of them. I would not go anywhere else. And I always get a free carwash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

judy5638 Thank you for your positive review and rating. We much appreciate your business. Enjoy your Camry.