Rogers Dabbs Chevrolet

Reviews

3.8
(73 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Finance or Nothing

My husband was looking for a vehicle due to us expecting a baby and him having safety concerns with his current Maxima. He wanted to pay cash for the $80,000 he was looking to buy. We went to Rogers-Dabbs where he was told at minimum he would HAVE to finance a WARRANTY if he was not going to finance the vehicle itself. He spoke with a different sales person there later on who got their sales manager involved. The sales manager first told my husband that he had a NEW vehicle that he had an invoice on that he could put $5000 towards the vehicle until it arrived at the dealership and get first right of refusal if it came in and it wasn't what he wanted. When he found out my husband was paying cash, he changed his story and said he couldn't just put the $5000 down because he had the invoice (which again, he had already told us he had at the beginning). He then told my husband they could not sell to him at all if he didn't finance the car. My husband told him he could go to the bank right then and get the money out and come back, but the manager said they "have a quota to meet" on financing contracts and he could not sell unless he financed. We later talked to two friends of ours who are attorneys, and both said this may be illegal.

1.0

My husband was looking for a vehicle due to us expecting...

My husband was looking for a vehicle due to us expecting a baby and him having safety concerns with his current Maxima. He wanted to pay cash for the $80,000 he was looking to buy. We went to Rogers-Dabbs where he was told at minimum he would HAVE to finance a WARRANTY if he was not going to finance the vehicle itself. He spoke with a different sales person there later on who got their sales manager involved. The sales manager first told my husband that he had a NEW vehicle that he had an invoice on that he could put $5000 towards the vehicle until it arrived at the dealership and get first right of refusal if it came in and it wasn't what he wanted. When he found out my husband was paying cash, he changed his story and said he couldn't just put the $5000 down because he had the invoice (which again, he had already told us he had at the beginning). He then told my husband they could not sell to him at all if he didn't finance the car. My husband told him he could go to the bank right then and get the money out and come back, but the manager said they "have a quota to meet" on financing contracts and he could not sell unless he financed. We later talked to two friends of ours who are attorneys, and both said this may be illegal.

1.0

Absolutely terrible customer service. I spent $2,200.00...

Absolutely terrible customer service. I spent $2,200.00 having my vehicle repaired in their service department. Within 200 miles my car was in no better running condition than before i brought it to them in the first place & they refused to stand by their work. I won’t be doing business with them in the future & I’m going to caution everyone i can to do the same.

1.0

Service and Repair

Never bring your vehicle there for service or repair!.. horrible experience never in my life thought I would be treated with so much disrespect and dishonest behavior by the people there. I wouldn't recommend anybody go there.

Dealer response

Here at Rogers Dabbs Chevrolet, we are committed to providing a pleasant experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Regards, Director of Customer Relations Kelly Doss kdoss@rogersdabbs.com 601-591-5269

4.8

Laura Lindsey was very helpful in getting me an...

Laura Lindsey was very helpful in getting me an affordable car quick and ready to drive off the lot that day. Whole process took less then 2 hours.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, Director of Customer Relations Kelly Doss kdoss@rogersdabbs.com 601-591-5269

5.0

Roger Usry Chevorolet

Jimmy and Crystal were very good with letting us know what?s going on and helping with a loaner truck.

Dealer response

Marla, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Jimmy, Crystal and the rest of the team. If there is anything more that we can do please come back and see us again. Take care! Regards, Director of Customer Relations Kelly Doss kdoss@rogersdabbs.com 601-591-5269

5.0

Great service experience at Roger Dabbs

My service consultant, Andee, continues to be the professional that brings me back to this dealership time and time again. I pass 3 other Chevy dealerships between my house and here, but I choose to use Roger Dabbs. Andee schedules my appointments and makes sure that I am taken care of... and helps to minimize my wait. This is how a scheduled service should be managed!

Dealer response

We’re delighted to hear of your positive experience with us! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Regards, Director of Customer Relations Kelly Doss kdoss@rogersdabbs.com 601-591-5269

Dealer response

Thank you for the wonderful review and for traveling to Rogers Dabbs Chevrolet from quite a distance, we appreciate your business. It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Director of Customer Relations Kelly Doss kdoss@rogersdabbs.com 601-591-5269

5.0

Mr Lee Taylor

I think this is a nice dealership and peoples are so nice and professional, and the vehicle be do clean, I bought one of my cars from this dealership

Dealer response

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Rogers Dabbs Chevrolet, we value our customers and we look forward to seeing you on your next visit. Regards, Director of Customer Relations Kelly Doss kdoss@rogersdabbs.com 601-591-5269

1.0

Subpar Mechanics

Around September 10, 2020, I brought my C6 Corvette Z06 from Meridian, MS (71 miles) to have warranty work done, with less than an eighth of a tank of fuel, but washed and clean. I received a call around the end of that week informing me that the right tank fuel module (basically a fuel level sensor) needed to be replaced, and that the part was on backorder with no ETA. Four weeks later the part arrived at the dealership, at no fault of theirs; however, I got a call during the sixth week informing that my car was completed, and rode with my girlfriend to the dealership two days after the call. When I arrived to pick up my Vette, the fuel tank was empty; and the battery seemed to struggle to start the engine. I drove to the gas station to fill it up for the trip back to Meridian. As I was sitting in her car, waiting for the tank to be topped, we noticed fuel pouring from the passenger side of the car. At this point, I was only disappointed. I immediately drove it back to the dealership with the video of it pouring fuel, how the battery was performing, and suggested that it was probably just a misalignment of the rubber o-ring for the left side of the fuel crossover tube that connects both tanks. We scurried back to Meridian for her to drop me off and get to work. I received a call on the 7th week to inform me that the leak was fixed and that I would have to buy a new battery, even though their shop killed the battery by not keeping it maintained during their checks and lack of being able to be driven; so we rode back up there a day, or so, later with a new battery. As I raised the trunk to prepare to swap batteries, I noticed that the carpeted trim along the left side of the trunk wasn't fully installed, and that my carpeted trunk may wasn't laid flat. Upon further examination, the mechanic failed to reinstall the XM radio receiver, and was still connected to the harness and laid over the trim carpet and tucked under the truck mat. I was getting mad at this point. Then, once I swapped the battery and started the car, wr began smelling fuel. At first, I was hoping it was just residual fuel odor that was resonating from the undercarriage. I wasn't so fortunate. The car was STILL LEAKING FUEL! At this point, I'm furious. The mechanic came out and admitted that he suggested that it needed a new tank. Keep in mind that I didn't drop it off with any fuel related complaints. Two trips to Roger Dabbs, wasting our time and gas money, just because the mechanic didn't check their work to notice the shoddy work. So, I left it with them, AGAIN, to fix their mess. The next day, I called the service manager and had to leave a voice message. I never got a return call, nor any call from management to address their concerns of poor service. After not getting a courtesy call from management, I called GM Corporate to file a complaint, Case # 9-6345582130. Even after filing a formal complaint, I still never received a call. Week 8, I get another call to inform me that the car is repaired; and that it was the o-ring alignment that I originally mentioned when this issue arose. However, I returned for the third time to retrieve the car. I signed the paperwork, got the key FOB, and had to walk out back to get it; because no one was available that knew how to drive a manual transmission. As I approached the vehicle, I couldn't help but notice how filthy the car was from rain, dust, and handprints; and the two rear tires had between 20-22psi of air in them. I don't use run-flat tires. As I pull into the service side to have the tires inflated, I notice that they didn't reprogram my tire pressure sensors, all blank except for the left front. My tires are inflated; and I leave. I was done dealing with Roger Dabbs Chevrolet of Brandon, MS. I don't recommend any Corvette owner to leave their car in the hands of Roger Dabbs mechanics. You can get this low level of maintenance anywhere.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

Around September 10, 2020, I brought my C6 Corvette Z06...

Around September 10, 2020, I brought my C6 Corvette Z06 from Meridian, MS (71 miles) to have warranty work done, with less than an eighth of a tank of fuel, but washed and clean. I received a call around the end of that week informing me that the right tank fuel module (basically a fuel level sensor) needed to be replaced, and that the part was on backorder with no ETA. Four weeks later the part arrived at the dealership, at no fault of theirs; however, I got a call during the sixth week informing that my car was completed, and rode with my girlfriend to the dealership two days after the call. When I arrived to pick up my Vette, the fuel tank was empty; and the battery seemed to struggle to start the engine. I drove to the gas station to fill it up for the trip back to Meridian. As I was sitting in her car, waiting for the tank to be topped, we noticed fuel pouring from the passenger side of the car. At this point, I was only disappointed. I immediately drove it back to the dealership with the video of it pouring fuel, how the battery was performing, and suggested that it was probably just a misalignment of the rubber o-ring for the left side of the fuel crossover tube that connects both tanks. We scurried back to Meridian for her to drop me off and get to work. I received a call on the 7th week to inform me that the leak was fixed and that I would have to buy a new battery, even though their shop killed the battery by not keeping it maintained during their checks and lack of being able to be driven; so we rode back up there a day, or so, later with a new battery. As I raised the trunk to prepare to swap batteries, I noticed that the carpeted trim along the left side of the trunk wasn't fully installed, and that my carpeted trunk may wasn't laid flat. Upon further examination, the mechanic failed to reinstall the XM radio receiver, and was still connected to the harness and laid over the trim carpet and tucked under the truck mat. I was getting mad at this point. Then, once I swapped the battery and started the car, wr began smelling fuel. At first, I was hoping it was just residual fuel odor that was resonating from the undercarriage. I wasn't so fortunate. The car was STILL LEAKING FUEL! At this point, I'm furious. The mechanic came out and admitted that he suggested that it needed a new tank. Keep in mind that I didn't drop it off with any fuel related complaints. Two trips to Roger Dabbs, wasting our time and gas money, just because the mechanic didn't check their work to notice the shoddy work. So, I left it with them, AGAIN, to fix their mess. The next day, I called the service manager and had to leave a voice message. I never got a return call, nor any call from management to address their concerns of poor service. After not getting a courtesy call from management, I called GM Corporate to file a complaint, Case # 9-6345582130. Even after filing a formal complaint, I still never received a call. Week 8, I get another call to inform me that the car is repaired; and that it was the o-ring alignment that I originally mentioned when this issue arose. However, I returned for the third time to retrieve the car. I signed the paperwork, got the key FOB, and had to walk out back to get it; because no one was available that knew how to drive a manual transmission. As I approached the vehicle, I couldn't help but notice how filthy the car was from rain, dust, and handprints; and the two rear tires had between 20-22psi of air in them. I don't use run-flat tires. As I pull into the service side to have the tires inflated, I notice that they didn't reprogram my tire pressure sensors, all blank except for the left front. My tires are inflated; and I leave. I was done dealing with Roger Dabbs Chevrolet of Brandon, MS. I don't recommend any Corvette owner to leave their car in the hands of Roger Dabbs mechanics. You can get this low level of service anywhere. I feel bad for the service writers who have to be the middle person between the junk work of their mechanics and the poor customer service of their management. At least the service writer was very professional while being placed in a difficult position. What's bad is that my first experience, a year or so ago, with this dealership was very pleasant; while this second experience was so terrible that it basically annihilated any future dealings that I might have had with Roger Dabbs Chevrolet. I WiLL NOT RECOMMEND THEM.

Dealer response

Our team has acknowledged this review.

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