Rogers Dabbs Chevrolet

I cannot recommend Rogers Dabbs Chevrolet Service based on my experience. My truck was towed to their dealership for what was initially diagnosed as a failed turbocharger. Over several weeks, I received multiple completion dates that were missed, and communication was inconsistent. I often had to call or stop by for updates, and missed calls rarely included voicemails. My biggest concern was the number of contradictions in the diagnosis and timeline. The issue began as a turbocharger failure, then became an oil-filled charge air cooler, followed by a reported diesel runaway event and potential catastrophic engine damage. Weeks into the repair, management claimed the truck arrived over 8 quarts low on oil, despite service documentation showing the oil level and condition inspection as passed. I understand dealerships are businesses and need to make a profit. I have no problem paying for legitimate repairs. However, when events are later described in ways that appear inconsistent with previous communications and the dealership's own documentation, it raises serious concerns about the integrity of the service department and confidence in the diagnosis. By the time I removed my vehicle, I had spent more than $7,000 and still had to have the truck towed away unrepaired. The vehicle left with significant engine concerns that were not part of the original diagnosis when it arrived. The dealership later offered a 10% discount on for the repairs of the additional damage that happened while in their custody, instead of accepting accountability, does not address these contradictions. A discount is not a substitute for a consistent account of events or an explanation for why the dealership's records, inspection findings, and communications differ from the version now being presented. To be fair, most of the staff I interacted with were friendly, courteous, and professional. My dissatisfaction is not with their attitudes, but with the handling of the repair, the lack of communication, and the conflicting explanations surrounding my vehicle's condition.

Bought my truck in to fix a lifter, after picking it up, it was making a new noise, took the truck back, they charged me $400 to replace a belt and pulley, picked the truck up, and before I got a mile down the road it was making the noise again, brought it back in, and they told me it was a valve in front of the muffler. I asked if they were sure, because a valve in front of the muffler and a belt and pulley are two very different things. The mechanic said that he could clamp the valve open and that should eliminate the noise if that was the problem. He did, we drove it, and the noise was still there. That was Friday, left the truck over the weekend, they called me today and said that the noise was due to "loose exhaust manifold bolts," but it was "on the other side of the engine from the side than the side that was worked on when the lifters that were replaced." The salesmen then said that they "tightened the bolts for free" and that there was "no charge." I agreed that there was no charge and that there should be a refund of $250 of the original $400 I paid, since they did work that was not needed. I agree that I signed an agreement to pay the $150 diagnostic fee, but the other $250 needs to be refunded. I was told "That can't be refunded because we put a stethoscope on it and there was a noise coming from the belt and pulley." Which is interesting since the mechanic, when I met and rode with him to show him the sound I was talking about, told me he just automatically pulled the belt and pulley because "we have been having problems with those". It is important to note that the sound I heard, which I sent them videos of, could only be heard when driving, not while idling. When I returned it after I picked it up after it was "fixed" the first time, they said they didn't drive it, and you could only hear the noise when it was being driven and accelerating, not in park and accelerating. So we went from a belt and pulley to loose bolts on the manifold, charged me for parts I did not need, and did me a favor by not charging me to tighten bolts. Oh, you charged me $400 to tighten two bolts. You are better off going to a shade tree mechanic. Don't let these people work on your vehicle.

Worst dealership ever! The staff is incredibly rude and indifferent. I wish I had bought my vehicle elsewhere.

I've seen better service at Rogers Dabbs whenever I leave now I have to check behind the mechanics because they are no longer honest, when they mess something up they don't inform you they make you feel like it was already broken and do not take care of their loyal customers.

My experience at dealership was great.They call and give updates on cars repair frequency.The dealership was very knowledgeable about what wrong with my vehicle.

The whole experience was so wonderful. By far the best place to buy a car or truck around. Everyone was great - salesman Terry- mechanic Jason- Ben on finance warranty and manager Mr. Abraham there all rockstars and will make sure your treated well. The whole place was so professional detailed oriented and such a great environment. Keep up the GREAT work everyone.

$1700 later and vehicle still not fixed. I?m very disappointed because time is too hard to play guessing games that cost me money. Plus there is no loaners if you have to leave your car.

Beware they represent vehicles on the Internet wrong said my truck was a 10 maybe a 5 looks like it has hail damage on the roof parts missing from the underside and the tailgate doesn't work correctly scratches down the sides and a small crack in the windshield.very nice people when they are taking your money but after the sale they just say well you got a good deal. Beware

In and out. Appreciate honest service. They do not hassle you every time you take your car in

About a year ago while I was on travel with my work I asked my wife to take our 2012 Silverado in for routine transmission servicing. The agent refused the service stating that the fluid was burned and the transmission was in very poor condition and required replacement. He told her a new transmission would run anywhere from $6k to $10k. She went home and had two brother-in-laws and a nephew..... all mechanics... check the fluid. They said they could not detect any sign of the fluid being burned. Recently the transmission started showing signs of minor slippage. Checked the fluid level and found it was a bit low. While we were adding fluid we checked the oil pan on the transmission. We found all of the bolts on the front edge of the pan finger tight. All other bolts were fine. Since the attempt at having the transmission serviced a year ago the vehicle may have accumulated 30k miles. It appeared to me and the family mechanics that the bolts were deliberately loosened with the intent of destroying the transmission and forcing the replacement of either the transmission or the truck itself. I bought this vehicle new from this dealership. It will be the last business they get from me.