Reviews
Michael Sweets was a great person to work through the
Michael Sweets was a great person to work through the sales process with and made the buying experience enjoyable. Thanks Michael!
Michael Sweets was a great person to work through the
Michael Sweets was a great person to work through the sales process with and made the buying experience enjoyable. Thanks Michael!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We recently bought a 2025 Chevy Traverse from here.
We recently bought a 2025 Chevy Traverse from here. The sales/ finance departments were wonderful to work with. Both Greg and Jake helped show us and explain the differences in the trim packages and answered all my crazy questions! They were also beyond transparent with the pricing and gave us side by side comparisons so we could make the best decision. They were patient with us and never once did I feel pressure to purchase anything. The went above and beyond to find the trim package we were looking for and had it brought over from another dealership in a few days. We are very happy with our new Traverse and are thankful for our expirence at Bob Hooks!
We recently bought a 2025 Chevy Traverse from here.
We recently bought a 2025 Chevy Traverse from here. The sales/ finance departments were wonderful to work with. Both Greg and Jake helped show us and explain the differences in the trim packages and answered all my crazy questions! They were also beyond transparent with the pricing and gave us side by side comparisons so we could make the best decision. They were patient with us and never once did I feel pressure to purchase anything. The went above and beyond to find the trim package we were looking for and had it brought over from another dealership in a few days. We are very happy with our new Traverse and are thankful for our expirence at Bob Hooks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought my Chevy Tahoe with Max, super great experience!
Bought my Chevy Tahoe with Max, super great experience!! Truly don’t think I’ll ever shop anywhere else
Bought my Chevy Tahoe with Max, super great experience!
Bought my Chevy Tahoe with Max, super great experience!! Truly don’t think I’ll ever shop anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My friend Bill Dabney did a good job getting my 2026
My friend Bill Dabney did a good job getting my 2026 Equinox RS. Will recommend Bill to anyone looking for a new car.
My friend Bill Dabney did a good job getting my 2026
My friend Bill Dabney did a good job getting my 2026 Equinox RS. Will recommend Bill to anyone looking for a new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a 2020 Ram from AJ on the fleet side of the
I bought a 2020 Ram from AJ on the fleet side of the house. This was legitimately the smoothest and quickest transaction I've even done at a dealership. Thanks for everything again AJ! Highly recommend him!
I bought a 2020 Ram from AJ on the fleet side of the
I bought a 2020 Ram from AJ on the fleet side of the house. This was legitimately the smoothest and quickest transaction I've even done at a dealership. Thanks for everything again AJ! Highly recommend him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a 2023 Cadillac XT6.
I purchased a 2023 Cadillac XT6. Max was my salesman for the second time. He sold me my 2028 XT5 4 years ago and if I was to purchase another vehicle he would be the man I’d look for again. Bob Hook sales and service is fantastic. They also service my 2029 Silverado and I’ll continue to do business with them and recommend them to everyone.
I purchased a 2023 Cadillac XT6.
I purchased a 2023 Cadillac XT6. Max was my salesman for the second time. He sold me my 2028 XT5 4 years ago and if I was to purchase another vehicle he would be the man I’d look for again. Bob Hook sales and service is fantastic. They also service my 2029 Silverado and I’ll continue to do business with them and recommend them to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Went in looking for 2 specific work vans, and walked out
Went in looking for 2 specific work vans, and walked out buying them 2 days later. AJ was extremely easy to work with- very informative and kept me updated throughout the process. Looking forward to working with him again in the very near future!
Went in looking for 2 specific work vans, and walked out
Went in looking for 2 specific work vans, and walked out buying them 2 days later. AJ was extremely easy to work with- very informative and kept me updated throughout the process. Looking forward to working with him again in the very near future!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easy, smooth, and excellent to do a car deal with had a
Easy, smooth, and excellent to do a car deal with had a great overall experience.
Easy, smooth, and excellent to do a car deal with had a
Easy, smooth, and excellent to do a car deal with had a great overall experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Sales Department is top notch!
The Sales Department is top notch! I purchased two vehicles from there a few years ago. One brand new, the other used. Now when bringing a vehicle in for service, that's a whole different story! When you bring a vehicle in for service and the vehicle has to stay a day or so, the only good thing provided is a shuttle service back home! If you need anything major (A/C, Engine, Transmission), you're in trouble! It seems like only one person works on vehicles back there! They're always behind even if you had an appointment. They never have a courtesy vehicle as advertised. Communication about the status of your vehicle is obsolete. You have to practically go in-person to Bob Hook to ask about your vehicle because they will not call or email you back. I don't know what's going on in this service department but I will not bring my vehicle back. If I ever get it back! It's been there 2 months already!
The Sales Department is top notch!
The Sales Department is top notch! I purchased two vehicles from there a few years ago. One brand new, the other used. Now when bringing a vehicle in for service, that's a whole different story! When you bring a vehicle in for service and the vehicle has to stay a day or so, the only good thing provided is a shuttle service back home! If you need anything major (A/C, Engine, Transmission), you're in trouble! It seems like only one person works on vehicles back there! They're always behind even if you had an appointment. They never have a courtesy vehicle as advertised. Communication about the status of your vehicle is obsolete. You have to practically go in-person to Bob Hook to ask about your vehicle because they will not call or email you back. I don't know what's going on in this service department but I will not bring my vehicle back. If I ever get it back! It's been there 2 months already!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
AJ was my salesman.
AJ was my salesman. This was the easiest process I’ve ever had at a dealership. I showed up and the truck was ready to go. I was in and out in like 15 minutes with a new truck. Very responsive via, text, email, and calls.
AJ was my salesman.
AJ was my salesman. This was the easiest process I’ve ever had at a dealership. I showed up and the truck was ready to go. I was in and out in like 15 minutes with a new truck. Very responsive via, text, email, and calls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car