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Neil Huffman Acura

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (255 reviews)
Visit Neil Huffman Acura
Sales hours: 10:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:30am–5:30pm
Tuesday 10:00am–7:00pm 7:30am–5:30pm
Wednesday 10:00am–7:00pm 7:30am–5:30pm
Thursday 10:00am–7:00pm 7:30am–5:30pm
Friday 10:00am–7:00pm 7:30am–5:30pm
Saturday 10:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (855) 346-2275 (855) 346-2275
Used (502) 565-4626 (502) 565-4626
Service (502) 565-4614 (502) 565-4614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (255 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Neil Huffman Acura from DealerRater.

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We bought a car from Neil Huffman Accura at Oxmoor. They...

We bought a car from Neil Huffman Accura at Oxmoor. They failed to disclose that the vehicle had been involved in 2 accidents with airbags deployed. They claimed the car had "clean carfax," since neither accident had appeared at that time in Carfax. They were able to sell us the car before Carfax caught up to the history. Acura at Oxmoor bought the vehicle at auction - these issues are typically known at the time of the auction. Furthermore, Acura completed their "Pre-delivery inspection" and "Maintenance inspection" before selling us the car. Two accidents should have been obvious during these "professional" inspections. They either knew and didn't say anything, or their so-called "inspections" are worthless. Acura at Oxmoor charged us full price for the car and never mentioned the accidents. **BUYER BEWARE**

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Joey Gumer was great working with in purchasing a used...

Joey Gumer was great working with in purchasing a used Lexus; knowledgeable, professional and was available just about anytime even on his off day. I was located seventy-five miles from the dealership and he forwarded a walk around video on his phone and forwarded it to me. The vehicle was exactly the way he described it. It was a beautiful vehicle at a fairprice. I would highly recommend Neil Huffman Acura if you are in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so happy you had a wonderful experience with Joey and the rest of the team. We appreciate your business and hope you will choose Neil Huffman Acura at Oxmoor again in the future.

Called in to get A1256 service set up. Not friendly...

Called in to get A1256 service set up. Not friendly customer service via phone call into dealership. I can take my car elsewhere, no worries.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome customer service from Malick and the other staff...

Awesome customer service from Malick and the other staff from start to finish! He ensured my family and I were always treated as valued customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5-star review! We are so glad that Team Huffman could help! Come back and see us :)

Great Experience

From start to finish the process was simple. Ashley was great and took care of every detail. Thanks for everything and I love my new MDX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ron thanks for this awesome review! We are so pleased you had a great experience with Team Huffman--- come back and see us & enjoy the MDX :)

Used car

Replaced battery on same day wait for rim repair hope to deal with john Manger worked with me thanks would seen friend friendly check them out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Keith, thanks for your awesome review! Come back and see us :)

Satisfied

I found my MDX Advance online. My husband called and within a few days we signed the papers and it was delivered to me on an enclosed trailer. Excellent service! Would shop there again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear that your car buying experience was enjoyable and efficient! Enjoy the Acura MDX!

I just purchased a new MDX. Great service! Great price!...

I just purchased a new MDX. Great service! Great price! Great vehicle! Delivered to my home on enclosed trailer with paperwork done online. Super easy process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your awesome review! We hope you'll enjoy your new MDX!

Matthew Mutchler was extremely professional,...

Matthew Mutchler was extremely professional, knowledgeable, and responsive to me. He had me in & out very quickly. The sales process was very streamlined and convenient with the finance manager, Curtis. I'd recommend working with both of them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us a review! We are so happy to hear that Team Huffman was able to help you out! Enjoy the new ride! :)

Great Service

We just bought our second Acura from this dealership and both transactions were great experiences. Matthew did a great job with the sales process and we are very happy with both cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Doug, thanks so much for this 5-star review! We are thrilled that Matthew could help you out! Thanks, and please come back and see us again! :)