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Neil Huffman Acura

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (255 reviews)
Visit Neil Huffman Acura
Sales hours: 10:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:30am–5:30pm
Tuesday 10:00am–7:00pm 7:30am–5:30pm
Wednesday 10:00am–7:00pm 7:30am–5:30pm
Thursday 10:00am–7:00pm 7:30am–5:30pm
Friday 10:00am–7:00pm 7:30am–5:30pm
Saturday 10:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (855) 346-2275 (855) 346-2275
Used (502) 565-4626 (502) 565-4626
Service (502) 565-4614 (502) 565-4614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (255 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Neil Huffman Acura from DealerRater.

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Great Experience-low key/no pressure

Bought a car during the Pandemic and they couldn’t have been more accommodating. Very fair with car trade in. Would definitely buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Stacy, thanks so much for your review! Glad you had a great experience with Team Huffman and we hope to see you again soon! :)

Lack of Cummunication

Trying to communicate to this dealership in Kentucky, from Michigan. I asked to be contacted by email and they took days to answer and did not even answer my questions. I was willing to drive if the car was what I was looking for, but the lack of customer service communication did not impress me, so I passed on their car. They put me on their email list (which I have since unsubscribed from).

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience

Ashley was great to work with, she made the buying process flow smoothly and went off without a hitch....she rocks! After all, Huffman has it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Stefan, thanks so much for your review. We are so glad you had a great experience with Team Huffman and Ashley in particular! We hope to see you again soon! :)

This is my second purchase with them and I couldn’t be...

This is my second purchase with them and I couldn’t be happier! Everyone went out of their way to make this the best experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional, Responsive, Stress-free

I worked with Matthew Mutchler and for the most part completed the entire transaction virtually. Matthew addressed all questions in a timely manner and made the buying process very easy. The out-of-state transaction occurred during COVID 19 and the dealership took all necessary precautions to protect customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your review! We know these are unprecedented times but we at Team Huffman are still committed to making car buying ---even from a distance--- enjoyable and efficient! We are so glad that you had a great experience!

Awesome, Awesome, Awesome 👌 by far the best.

Ashley is the best salesperson I dealt with in my entire life. She's fantastic, A1, Awesome. And so professional. I vote her sales person of the decade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Steven, thanks so much for your review! We are so glad Ashley was able to assist you while car shopping. It is always Team Huffman's goal to make car buying as fun and enjoyable as possible---sounds like Ashley's doing a great job at that!

Mr. Jeffrey stinnett

Excellent prompt knowledgeable staff. Quickly fixed my issues did not even charge me what i was quoted. Also did the whole 9 yards oil change, air filter rotated tired and filled them as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jeffrey, thanks so much for your review! We are thrilled that you had a great experience at Neil Huffman Acura. It is our goal to always ensure the best service and repair! :)

fast and easy

No pressure sales staff. Finance went to 4 lenders to get me the lowest interest rate. I’m very satisfied and I will buy again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for your wonderful review, we appreciate you taking the time to provide us with feedback. We hope you are enjoying your new Acura!

Good Car Dealer

Acura MDX is a good car. Easy to deal and get best deal fast from Acura at Oxmoor. Arthur, Micheal and Kurtis provide fast and good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback!

Acura at Oxmoor

Good Dealer to work with it with employees are very friendly and honest. Convenient location for service down the road. Thanks to Arthur, Micheal and Kurtis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks very much for your review! Please come visit Team Huffman again soon!

Dealer response

Thanks so much for your review! We know these are unprecedented times but we at Team Huffman are still committed to making car buying ---even from a distance--- enjoyable and efficient! We are so glad that you had a great experience!