Courtesy Cadillac

I began this journey as a good one while searching for a dependable used vehicle. I found myself in a situation where I needed a vehicle quickly, but one that was of a certain standard and reliability within a certain budget which led me to inquire about a 2016 maxima I found on the courtesy Cadillac lot. Chenell, a saleswoman, reached out to me with a video of the vehicle which I thought was great. All was well and I was excited to meet in person. Upon the day that I was supposed to meet, I was met with a guy that wasn't my original saleswoman that sent me the video. I was told that there must've been some kind of mix up because he (Sean) was now my salesman which was a red flag 🚩with the confusion right off the bat,but I allowed him to continue the tour and test drive. On the drive, I was taken back at the lack of the salesman knowledge of particular vehicle questions I had about basics. It was to the point that I was feeling that I knew more about the vehicle than him. I even made the comment that maybe I should get the commission for selling myself the vehicle. At the end of the test drive I advised my interest in the vehicle and discussed financing options and set for me to return upon approval of credit. I mentioned to the dealer that I had an open auto loan with a minimal amount if about 2000.00 left before pay off, but was told it wouldn't be a problem only to find out that it was an issue after speaking to the finance guy. I was approved for financing contingent upon me trading my current vehicle which was never explained when I inquired about it first. I still wanted to move forward with the deal. I advised Jordan, the finance guy that I wanted to see if I could get a better finance deal than the one offered he agreed to try. This was on a Saturday. I was confident and excited that the deal was coming to a close soon. However I was irritated at the fact that I had to continually reach out to the salesman to try to get updates on the progress of the current terms of my deal because I wasn't being reached out to. I made my last call to the salesman on memorial day and was told that he wasn't sure even still on the exact terms and needed to check with the finance guy (Jordan) for the particulars. The lack of professionalism by this time was unsettling, but I needed a car and I still inspite the xons wanted to end the process and move on with my life. I was called the next day bay Sean the salesman and advised that they were meeting my terms and we could close the deal, but the payment was higher than the previous offer. I asked why this was and was told again that he'd have to get with the finance person to get clarity on the terms. I was asked to come in the next but I advised that I couldn't do to my work schedule. Sean said I would be reached out to.. 2 days went by which I thought was odd.. so I went in after work, waited for almost an hour I was advised by Jordan that the vehicle I thought I was purchasing had just been sold.. His exact words were "Jordan didn't speak eith you? That vehicle was just sold. " I was astonished. So completely taken back that I was never called. Or asked if I was no longer interested,, not advised that they were processing or even entertaining another desl or offers on a. Ar that I've been approved for financing for and in term negotiation with.. especially since I was assured do to little traffic on the car that nothing would be needed to secure the vehicle. I can't express they way I felt as I stood there after waiting almost an hour to hear that my journey that I thought was coming to an end had just been reset!! I was belittled as if I didn't know anything about the sales process of used cars or the current demand within the market today,instead of acknowledging the obvious misconduct , apparent lack of communication and appreciation for **every** customer by the salesman or courtesy Cadillac staff. To have a car sold right our from under me is something that I have never experienced and I purchased new and used vehicles and have never been treated the way I've been treated a courtesy Cadillac. I called to speak with the sales manager Scott , who was very apologetic and assured me that this wasn't their practice and that he'd use this as a coaching opportunity for the future customers to benefit from, but my life, my opportunity to be treated fairly, or experience the great quality standard behind a sales dealership that supposedly prides themselves on customer satisfaction wasn't and will never be had. Unfortunately I will never do business here ever again and will do everything in my power to share this mistreatment in order to help shine a light on the gross customer handling of a business thats more interested in a quick turn of profit than customer satisfaction. Ashley R.

We were in and out within 4 hours. Hands down the best buying experience I have ever had!! Sean and Brandon helped me with my Durango purchase. I could not have asked better. They didn't hound me with extra warranties and didn't change their approach when I told them I was financing through my credit union. I can not say better things about this place and their workers.

Was like looking for a used Cadillac for my wife, and ended up buying a brand new 2020 instead. Did some online shopping, and decided to take a look at Courtesy Cadillac in Louisville to see what they had. Drove a 2016 ATS, and it was nice, but we we told the sales representative (David M.)we would have to think about it. There was no pressure from him, and we gave him an idea about what we were looking for (color, model, options, etc). David called us several days later, and we told him we were no longer interested in an ATS, as it was a little on the small side. We told him we were interested in a CTS, and he told us about a couple of new ones(2020)they had on the lot. It wasn’t the color we originally wanted, but we went in to look at it anyway, and see how it drove. My wife drove it, liked it, and they literally made us an offer we couldn’t refuse. Got a fair price on our trade-in (2010 Mini Cooper) a good price on the new CTS, and an unbeatable financing package. Both the sales rep (David M) and the finance manager (Michael G) were friendly, professional and actually fun to work with.

Courtesy Cadillac provided excellent customer services! All my needs were, I couldn’t have asked for a more better experience. I drove off the lot feeling very satisfied. I highly recommended.

I wasn't expecting to make another service department visit so soon after the last, but... a minor issue, as it turned out. Less than three hours after dropping my vehicle off, it was ready. Thanks to Ashley- a very good service writer- for keeping me in the loop.

Had my ATS serviced recently. As usual Tony Jefferies took care of me. When you Expect the Best . . .Tony never fails to deliver. Thanks! Tony

My first experience at Courtesy Cadillac and I can say it was exceptional. Everyone was so nice and willing to help in anyway. I will be doing business there again in the future. I recommend this dealership to everyone. Thanks again.

Excellent service- my third visit since the dealership changed ownership and the fifth overall (three after purchasing from Courtesy an ATS I no longer own); all visits have been stellar. This trip was for several issues, each still covered by warranty. As in prior visits, the service department was very good about communicating what was going on. A loaner vehicle was readily provided with no hassles (good, as my ATS-V was in the shop over two weeks). The only issue I have had nothing whatsoever to do with the dealership- it was the lengthy delay in getting parts from Cadillac (over three months). It's worth noting that the vehicle wasn't purchased here... I know that dealers have to perform warranty work on any vehicle (of the make they represent) regardless of where is was bought, but some dealers have been known to push those bought elsewhere to the back of the line (until there's no line left, in some cases). Bottom line: Good people that treat you square.

The work was completed that I requested in a reasonable time period. Also the waiting area and restroom was clean and sanitary in these pandemic days.

Excellent dealership, the people are great. I’ve really enjoyed the experience. The general manager was really great. People at the dealership made sure you are happy.