Skip to main content

Louisville INFINITI

(597 reviews)
Visit Louisville INFINITI
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 1:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (502) 526-4538 (502) 526-4538
Used (866) 744-3768 (866) 744-3768
Service (855) 542-5975 (855) 542-5975

Reviews

(597 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Louisville INFINITI from DealerRater.

Want to share your experience with this dealership?

Write a review

Always treated fairly, quickly and competently. Thanks....

Always treated fairly, quickly and competently. Thanks. Always get same great service. User vehicle always provided clean and ready to drive away in. A one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had a awesome experience from the mom I walked on the...

Had a awesome experience from the mom I walked on the lot. There was no playing around around they got right to the point. On of the best experiences I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone we worked with was pleasant and knowledgeable...

Everyone we worked with was pleasant and knowledgeable about their product/service as well as knowing other vehicles we were considering for comparison. We feel comfortable knowing we are in good hands at Louisville Infinity! Keith Jones was very patient with us, informative, honest and he has a great sense of humor. He made this experience positively memorable. 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nick is a great sales person, very kind and considerate,...

Nick is a great sales person, very kind and considerate, impressed with his knowledge and experience. I will definitely ask for him when I decide to trade up in a few years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very easy and quick. Nick was very pleasant and meet all...

Very easy and quick. Nick was very pleasant and meet all our needs. He was very knowledgeable. We will definitely purchase another vehicle from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Anna was great to work with. Fast and friendly service....

Anna was great to work with. Fast and friendly service. They got my battery cable issue fixed in a matter of minutes. I like that they vacuum and wash your car off when servicing, it's a nice touch. They communicate by text and email at times which is a huge benefit in my opinion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

All good.Very prompt No problem Service lounge clean...

All good. Very prompt No problem Service lounge clean WiFi easy to access Coffee machine easy to operate Refrigerator well stocked with water and soft drinks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Louisville Infiniti the best!

Zack Murphy and Kasey Paterson were awesome!! Zack focused on what my needs were in buying my new Q50. He delivered on what color car I wanted and features. He was a very professional salesman. Thanks Zack!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Zach was incredible to work with! My fiancé and I came in...

Zach was incredible to work with! My fiancé and I came in just wanting to look around and Zach never pressured us at all to buy same day. He was very understanding of the fact we needed time to think about all our options. When we did decide to purchase Zach had everything in order and made the buying process very smooth and was very knowledge and explained all the paperwork we were signing. Moving to finances Matt was also great to work with. Same as Zach he was very knowledgeable and explained everything and didn’t make me feel silly for all the questions I asked as a first time car buyer. 10/10 recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review!!! it's experiences like yours that really keep us motivated! If you have any further questions, please don't hesitate to reach out!

impressive!

Top notch from every aspect! I purchased a used vehicle, and I felt the purchasing process went smooth, As with any used vehicles I had a few minor concerns which were corrected in a very timely and professional manor, the staff were very accommodating and worked around MY schedule instead of me having to meet theirs! I have already recommended the Infiniti brand to others and more specifically this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello and thank you so much for your positive comments about Louisville Infiniti! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Happy New Year!