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Crown Chrysler Jeep Dodge RAM

(1,322 reviews)
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Chrysler Jeep Dodge RAM from DealerRater.

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Daniel Pierce

I bought this car at this dealership because of the great service I have always received by Crown Chrysler service manager Ty Ransey, in the past with my 2 Sebrings. He is the reason that I did not buy a new Lincoln MKZ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad to hear Ty Ramsey provided you with great service. We look forward to seeing you again when your vehicle is ready for its next service. We hope that you will think of us again when you are ready to shop for a new car. Regards, Marc Wigler, President & General Manager

Car Repair

Recently brought one of my cars in for some repairs and winterization. Damon Clark assisted me and was very professional and personable. He called and gave me my estimate taking the time to explain the need for each repair. He was very knowledgeable and courteous. I will be a repeat customer both in car maintenance and when I need to repurchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help! Regards, Marc Wigler, President & General Mananger

Experience at Crown

Hands down an easy experience to find the exact care we wanted. Dan Pierce was responsive to an initial inquiry off of Consumer Reports regarding our interest in a 2014 Jeep Wrangler. Even though they did not have the exact car he found what we wanted, had it on the lot by the next day. He met our pricing and was very professional and timely in getting us what we wanted. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

On behalf of everyone here at Crown, thank you for your thoughtful review. We appreciate your willingness to recommend us to others and look forward to an opportunity to serve you again. Regards, Marc Wigler, President & General Manager

satisfiedcustomer

The guys at Crown Kia were great and really helped me out Got a replacement car that I am very happy with Excellent service from all of the staff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Congratulations on being a new Kia owner! Regards, Marc Wigler, President & General Manager

LOVE MY OPTIMA SX

Working with Mike Mastracci was quick and thorough and the buying experience was very pleasant. I got the car I wanted at a competitive price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking time out of your day to write a review about our dealership. We are delighted to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well! Please let us know when your new car is ready for its first service. You will not be disappointed! Regards, Marc Wigler, President & General Manager

MARK ANDRIJOWYCH & SCOTT WORMAN

Mark and Scott worked closelywith me to make this a smooth, no hassel, worry-free sucess ! Very happy to do business here at Crown Kia !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! Regards, Marc Wigler, President & General Manager

Great Experience!

My experience with Michael Mastracci was as I expected. Completely proffessional and personable. I got the exact vehicle I wanted and hoped for. I am a Techy and wanted every available option. He had the perfect Sorento SXL! What a vehicle!!! Thank you Crown!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled to hear about your positive experience at Crown. Our entire dealership takes great pride in providing the best possible buying experience and Michael will be thrilled to hear your kind words. Regards, Marc Wigler, President & General Manager

Crown Kia - Jarrod Auten

Staff friendly and helpful. Willing to work with you to get the car you want. Would recommend Crown Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so happy to hear of your positive experience at Crown. We are committed to providing our customers with nothing less than 5-star service. Jarrod will be especially happy to hear that you were completely satisfied with his customer service. Regards, Marc Wigler, President & General Manager

Very Professional Service!

Crown Fiat is a very professional business. Glenn Stepter was very helpful and attentive. He explained the work they did on my Fiat and even gave me a courtesy car wash. I am very pleased with my experience and plan on returning here for service even though I purchased my Fiat elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Jeep Service Experience

I have used Crown Jeep for service on three Jeep vehicles since 2004 and have always been satisfied with the level of customer service I receive and the quality of workmanship. I most recently worked with Kevin Kelly in the Service Department for a simple oil and filter change. Scheduling online was very convenient, I received a call to remind me of my appointment, and when I arrived Kevin handled getting my Jeep into to service and back to me quickly and professionally. Crown has performed more complex repairs over the years, and each time I have felt confident it was done correctly. I really couldn't be more satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Regards, Marc Wigler, President & General Manager