Reviews
Outstanding service experience
The process was as easy as could be. Scheduled my appointment online. When I showed up they were ready for me. My car was done exactly when they said it would be ready for me to pick up. Josh took excellent care of me and my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are delighted that you were so well taken care of by Josh and the team! Thank you for choosing Germain Lexus of Dublin and for sharing your experience. We hope to welcome you back for your future service needs!
Great service
From making appointment to picking up car, it should not have been easier. Loaner car clean and ready. Service was great, people friendly and car came back clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We couldn't have asked for a much better review — thank you, Katie! We appreciate you trusting the Germain Lexus of Dublin team with your vehicle care and hope to see you back again soon!
MrskS
I had a great experience with everyone at the dealership! They were all friendly and knowledgeable and helpful. I recommend this dealership to anyone shopping for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kimberly, your recommendation means the world to us! It is gratifying to know that you were so well taken care of by our team and we hope you are loving your new car. Thank you from all of us at Germain Lexus of Dublin!
Germain Lexus is the Absolute Best!
I've known Cassie for more than ten years. She is thorough, knowledgeable, patient, courteous, kind, and offers superb customer service. Matt does great follow-up and we have been pleased with Germain Service. Patrick is also a great guy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, thank you for your loyal business and your kind words about Cassie, Matt, and Patrick! We are thrilled that you had such a positive experience here at Germain Lexus of Dublin and we hope to welcome you back for a long time to come.
Fantastic service
I can’t recommend both Germain and Mike Swetnam, my service consultant, enough. Very responsive and helpful. I rarely have a problem with my car, but when I do, they take care of it immediately.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Denise - Your recommendation of Mike and the team means the world to us! Thank you for taking your business to Germain Lexus of Dublin, we are lucky to have you as a customer. See you next time!
Honesty and Great Service
Purchased a used Lexus. Great experience and the dealership treated me like family. Marc was a fantastic sales representative. Would highly recommend Germain Lexus of Dublin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Lexus, David! We are delighted Marc welcomed you into our dealership and provided a great car-buying experience. All of us at Germain Lexus of Dublin appreciate your business. Enjoy the new ride. Take care!
Marc Honick was my salesperson at Germain Lexus of...
Marc Honick was my salesperson at Germain Lexus of Dublin, and I couldn't have had a better experience. He was attentive to my car needs, professional in every way, setting the purchase smoothly in motion for me. I am grateful to him and feel he's a wonderful asset to the Germain dealership! Thank you, Marc!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New to Columbus from Dallas
Patrick and the entire team at Germain Lexus provided exceptional service. From my first call to schedule my appointment, the reminder text, initially driving up, the process with all my questions until I picked up my car. The exceptional service in Dallas has definitely continued to my new home in Columbus. Thank you all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We were delighted to welcome you to Germain Lexus of Dublin! Thank you for your business and your kind words about Patrick and the team. Safe travels until we see you next!
Professional
Very patient and professional assistance. I had some questions about the technology in my car and Patrick took a lot of time to help me understand things before I left.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, we are happy to hear that Patrick went the extra mile to make you a happy customer. Thank you for doing business with us here at Germain Lexus of Dublin, we hope to see you again down the road!
First full service since I purchased. To my surprised I...
First full service since I purchased. To my surprised I was treated like a princess. The service department gave me and my car so much attention. Showing me all of the great gadgets and tech things in my car I did not understand. Lexus and Dublin Germain has my vote.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair