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Roush Honda

(6,199 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 10:00pm
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Sales Service
Monday 9:00am–9:00pm 6:00am–10:00pm
Tuesday 9:00am–9:00pm 6:00am–10:00pm
Wednesday 9:00am–9:00pm 6:00am–10:00pm
Thursday 9:00am–9:00pm 6:00am–10:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Roush Honda from DealerRater.

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I am so happy with my car buying experience at Roush

This was my first car buying experience and it could not have been easier. After visiting some other dealerships I finally made my way to Roush, which a friend recommended. I wish I would have only come here, Not once did I feel pushed into anything or like I HAD to buy. Even from my first contact through email I felt as if Roush actually cares about my experience. I worked with Cameron and he was great, taking me from being nervous and unsure to happy as a clam in my new awesome car! The women who did my financial work was also amazing! I will continue to go to Roush for many many years to come and if your looking for a Honda there is no other place to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

All around excellent

I've been leasing different vehicles from Roush Honda for over 14 years now and keep giving them my return business. Their sales staff are all friendly and knowledgable, and they don't employee high pressure sales tactics you often find elsewhere. I've compared their prices with other local Honda dealerships and consistently found Roush to be the best. I love the look and feel of driving Hondas (especially Civics), and I know Roush will treat me right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding

My sales associate was fabulous, making a somewhat tedious process enjoyable and hassle-free. Although I knew exactly what I wanted going into the car-buying process, she answered all of my questions and was very hospitable during the entire sales process. Hats off to Brooke Diedrich!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Customer Service

Kristen Taylor you rock! Our 1st experience with Kristen and the rest of the Roush Honda team in Westerville, Ohio was awesome! So awesome that we purchased our second Honda a week later from them. We highly recommend Kristen and the entire supporting team for your next vehicle purchase. You will experience a relaxing, no pressure, no haggle pricing experience. The 2015 Pilot suits our needs in the Hocking Hills area, as will the 2015 Accord. If you want fair pricing and a salesperson that will stay on top of things, along with a supporting team, see Kristen Taylor at Roush Honda in Westerville, Ohio. One other note: Roush is highly rated in DealerRater and they are "employee owned."

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly and Knoledgable Service

We were able to find just what we were looking for with Lori's help. I only wish it didn't take 4 hours to trade in and buy a new car. It's exausting buying a car anywhere.there a way to prequalify so that when you walk in they know your credit and what rate you can get on a loan?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Shopped on website

Lori worked wonderful with me on line and phone to find the right care for me. When I came in the dealership most of the work was done, I just really needed to drive the car to see if I would like it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleasant experience with new car purchase

We recently purchased a Honda CRV Touring from Roush Honda. My wife and I worked with Josh Wiswell in determining what we wanted on the new purchase. Josh was very patient with us as we looked at all the features and was very helpful in answering our questions as we made our decisions. We originally went to Roush a few months ago to start our car search. Josh followed up with a phone call to us and offered assistance then or whenever we were ready to proceed. We liked his helpfulness without being pushy. We have additional Honda's and look forward to using Roush Honda for our service needs as well. Terry and Linda Yunker

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good place to buy a car

I recently went into Roush Honda in Westerville to purchase a used car. When I did find the car I was looking for Richie Phillips was very helpful in working with us so we could leave happy customers. Ed

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Simple and Enjoyable experience!!!

I recently purchased a certified pre-owned 2012 Honda Accord from Roush Honda. Mike Brady and Richie Philips were extremely helpful throughout the process and answered all the questions with patience. No pressure environment, very friendly and extremely process oriented. We received a fair deal and service department was also extremely courteous. Definitely recommend Roush Honda to anyone looking for a purchase!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Low pressure- great experience!

This is the second car I have bought at Roush, but my first used car. I requested info online and Lori Strohofer responded within 12 hours. She was very friendly and informative. If any of my friends or family are looking for cars, I'd feel comfortable referring them to her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.