Kelly BMW

The dealership associates were pleasant and polite, and the loaner vehicle was much appreciated, but the final bill included a $227 charge for a locksmith after locking themselves out of my vehicle. I was told that my vehicle "locked itself" and why should the dealership be responsible? FYI...I scheduled the service partially due to the issues with door lock unpredictability. It was not explained to me that I would be responsible for the locksmith fees. Imagine my shock when the fee was actually included in my total repair bill that went over $1000. I would really like to recommend this dealership for BMW purchases and/or repairs, but at this time, I cannot. CJ

My experience was first -rate! ! The sales & finance staff answered all my questions, provided documentation of vehicle history and followed-up after the purchase to be sure all questions were answered. Communication before , during and after the sale were excellent.

Ashely Harmon in their service department will go out of her way to make your life complicated. They attempted to make me pay for a recall (for all parts & labor). Saying there was no other way and my car wasn't covered. A simple call to BMW NA and literally within 10 minutes had everything taken care of and confirmed that it was. I would avoid this place like the plague. Not my first time here but my first time in over 2 years thinking things have had to change, i was wrong. The next nearest BMW dealership is 20 miles further from me but worth the trip!

Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's automotive world. Eric Robare, sales mgr, and David Migliore, sales advisor, along with John Otty, BMW Genius, exceeded my new car purchase experience and post sale support as a new customer to the dealership. Mark Byrnes and the service team have gone above and beyond to address my every concern without hesitation. Great job and highly recommended.

Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's automotive world. Eric Robare, sales mgr, and David Migliore, sales advisor, along with John Otty, BMW Genius, exceeded my new car purchase experience and post sale support as a new customer to the dealership. Mark Byrnes and the service team have gone above and beyond to address my every concern without hesitation. Great job and highly recommended.

I called this company because we lost a key, and need two new keys to be cut an programmed. The ability of an official BMW service center to cut keys was expected, however, this company can not take care of one of the most common owner issues to arise. But this in an of itself does not warrant negative feedback. What is most upsetting is that Kelly not even advise where to take the keys. That is insane to me. Don't lose your keys in Ohio!

I have going to Kelly BMW for 17 years and I have found them to be friendly and knowledgeable. One time my wife's 535XI was having and intermittent blip on her display screen. Kelly gave me a 535 loaner and because it took a long time to diagnose the problem they did the work for free. Amazing. I have sent new customers to Kelly and my son now goes there for service rather than the dealer closer to where he live.

I have purchased 4 cars from Kelly and have never been disappointed. The service department has been awesome. If anything is not perfect they fix it immediately and always with a loaner car. I have full confidence in sending my friends there to buy or service their cars. JS

I looked at most all luxury car makes and models prior to settling on the BMW X5. My final Columbus area BMW dealership visited was Kelly BMW and the warm reception , helpfulness and pure professionalism by far exceeded my preceding experience with another area dealership which frankly was unhelpful and quite arrogant! My sales person Steve Hoyng was exceptional and in fact we just purchased a 2nd BMW (328i GT) from Steve. Kelly service and friendliness is second to none in the Columbus area in my opinion !

Staff was friendly and knowledgeable. They're car guys themselves, in it for that first and foremost. Very simple and efficient transaction. Would gladly buy here again, and definitely recommend to others.