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Germain Toyota

(3,105 reviews)
Visit Germain Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 211-7080 (888) 211-7080
Used (866) 739-9280 (866) 739-9280
Service (866) 812-8611 (866) 812-8611

Reviews

(3,105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Toyota from DealerRater.

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we bought 2 cars in 2 days

we drove 60 miles to deal at germain Toyota. we bought a used camry one day and returned the 2nd day and bought a new rav4. we had a great experience with our sales person luci green and the entire staff including the finance manager tony who is a wizard with finding good rates!. everyone was very friendly and helpful.when it comes time to buy again we'll be on our way to Columbus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

We thank you for making the trip to Columbus to allow us the opportunity to earn your business; twice! Our entire team is dedicated to providing our guest a quality sales experience and we thank you for sharing your experience. Best Regards, Rich Newsome General Manager

Best Car Buying Experience Ever

I had just had a really bad experience with Germain Honda of Dublin before I arrived at Germain Toyota. I was in a grumpy mood and skeptical that I would find the car I wanted. I was greeted by a very sweet tiny blonde, whose name I didn't catch. She immediately greeted us and asked how she could help us. We told her we were looking into cars, used ones and she promptly introduced us to Chris Wilson. He was all smiles and very clean cut professional. I explain my bad mood and he immediately jumped to what I was looking for, our price range, our credit and what we looking to do for a per a month payment. He ran to ask his boss what he could do for us. He came back with 2 keys, and I don't know if he was reading our minds or not but he took us straight to the regular prius, not the c. (prius c is smaller and my husband is an extremely tall man). I fell in love with it. He wasn't pushy, but knowledgeable. He was very pleasant during the test drive. Just chatted with us and made me feel calm. I got a really good vibe from the car. He pointed out cool little tricks that the other dealership hadn't. He just made the overall experience wonderful. He let us take our time looking at it (every nook and cranny). When I hinted to my husband that this was the car, we noticed it was out of our budget but he assured us it would be within our monthly budget. We went back inside and it all felt like a whirlwind. He filled out the app for us which I secretly loved because I hate filling out papers. Within 20 minutes I was ringing their ridiculous bell signifying that I had just bought a car. As ridiculous as it felt, Chris seemed genuinely happy for us (and not just because he had sold a car). We were then passed onto Asher Puri for our finance part. He was amazing, he was able to give us a deal of a lifetime with an interest rate my husband and I didn't think we could get. His boss Robert, although we didn't work with him directly, interrupted our finance session to pull Asher to the side to share an even better deal for us. Between Asher and Robert we walked away completely happy with what we were going to be paying. Asher kept the mood light while we discussed the hardest thing about buying a car and really made us feel like we were making the right decision. We were then handed back to smiling Chris who seemed thrilled to do the hand over of the car. Between these 3 individuals, they made us Toyota customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We thank you for your business and your kind words regarding your experience with Chris. We are excited that he was able to find the exact car to fit your needs and know that you will have many pleasurable driving miles in your new car. Best Regards, Rich Newsome General Manager

Veronica Azzalina

This was by for the best experience buying a car we have ever had. Veronica A. was crazy good and it was a pleasure to work with her she is the best!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We are so happy that Veronica was so "crazy good" and was such a pleasure to work with. Thank you for your business and for sharing your experience with others. Best Regards, Rich Newsome General Manager

Excellent Service Department

I had over $1000 dollars worth of work done to my wife's Camry. The work was done quick and efficient so we could get on with our day. Mr. Meade even wanted to schedule our next appointment knowing we always bring our vehicles to him to get serviced. I recommend speaking to Robert Meade to get your work done he is very knowledgeable when it comes to get your car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for your continued business and kind words regarding your recent service visit. Best Regards, Rich Newsome General Manager

Great service to Yaris - quick scheduling of repairs

Yesterday I called Germain Toyota with a laundry list of repairs for a very nice, but neglected 2008 Yaris. Today it is shining like a top and purring like a kitten, without taking me to the laundry! Robert Meade listened to my needs and concerns. The work was quoted and completed within the day. Yesterday, the scheduler confirmed that the parts needed for two recalled items were in stock to prevent any service delays. Nice to have this car on the go! Thank you Robert Meade for friendly and helpful advice. Your clear explanations made decision making easier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your positive sales experience with Robert. Your kind words as is your business are greatly appreciated. Best Regards, Rich Newsome General Manager

Best Car Buying Experience!

Veronica Azzalina was the best! I'd been saving up for the past four years for my dream car. She not only helped me find it but pointed out all the features the car had and helped me set everything up. I had FUN purchasing my car. Please ask for her if you are looking for a stress free experience. She has a wonderful personality and really gets to know you as a person to match you with the perfect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for choosing Germain Toyota of Columbus for your car buying needs. Your kind words regarding your experience with Veronica are greatly appreciated. Best Regards, Rich Newsome General Manager

Car Service

I got my car serviced at Germain about a year ago, when my car was having all sorts of issues. They were honest with me about what I needed to get fixed and what was not too concerning. I haven't had any issues since then. I felt very welcome walking in the door and will definitely come back for any further service I need in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your positive service experience with our dealership. We look forward to working with you again. All the best, Rich Newsome General Manager

Great Maintenance

I'm not from this area, so I did not really know where to go to get my car service done. I heard about Germain Toyota and gave it a try. I really enjoyed the people I worked with, and they got everything done in a quick, efficient manner.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

We thank you for choosing Germain Toyota of Columbus for your service needs. We look forward to building a lasting relationship. Best Regards, Rich Newsome General Manager

Excellent and Professional Customer Service!

I had a great experience during my recent visit to the dealership. I'd like to specifically mention the great job done by Meredith Dargusch and Benard Ogbeide. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

We thank you for your business and are pleased that Meredith and Benard provided you a quality experience. All the best, Rich Newsome General Manager

Great customer service

I drove 150 miles just to purchase a vehicle from this dealership. After speaking with the staff online, they had everything ready for my visit to the dealership. I was able to purchase the certified preowned vehicle at the price I was looking for. I could have easily purchased a similar vehicle in my hometown, I'm glad I visited this dealership instead.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

All of us here at Germain Toyota appreciate you making the trip to Columbus and allowing us the opportunity to earn your business. Thank you for sharing your experience, please let us know if there is anything further we can do for you. All the best, Rich Newsome General Manager