Reviews
Had a great buying experience.
Had a great buying experience. Daniel, Nico and Mike were all a pleasure to work with. I’m very happy with my new vehicle and the experience I had.
Had a great buying experience.
Had a great buying experience. Daniel, Nico and Mike were all a pleasure to work with. I’m very happy with my new vehicle and the experience I had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience! We’re thrilled to hear that Daniel, Nico, and Mike made your vehicle purchase such a positive one. Your satisfaction means a lot to our entire team, and we’re so glad you’re enjoying your new vehicle. Welcome to the BMW of Crystal Lake family — we look forward to serving you again in the future!
He cares about You…Getting the Best Deal and the Best
He cares about You…Getting the Best Deal and the Best Customer Service!!! That was our experience and we would go to him again.
He cares about You…Getting the Best Deal and the Best
He cares about You…Getting the Best Deal and the Best Customer Service!!! That was our experience and we would go to him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing this wonderful feedback! We’re thrilled to hear that James Orton delivered both the best deal and the best customer service. He truly cares about each guest, and your experience reflects the standard we aim for every day. We appreciate your trust and look forward to welcoming you back again. If you need anything at all—please don’t hesitate to reach out.
Crystal Lake BMW is a very professional tet persobal
Crystal Lake BMW is a very professional tet persobal store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have received.
Crystal Lake BMW is a very professional tet persobal
Crystal Lake BMW is a very professional tet persobal store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have received.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words and your continued loyalty! We’re thrilled to hear our team has been helpful, knowledgeable, and consistently provided great service over the years. It means a lot that you’ve chosen BMW of Crystal Lake for several purchases. If there’s ever anything more we can do, please reach out anytime — we’re always here to help.
This dealership definitely has a positive vibe to it and
This dealership definitely has a positive vibe to it and everyone involved in my car purchase was friendly, knowledgeable, and willing to answer the many questions I had. Overall great purchase experience.
This dealership definitely has a positive vibe to it and
This dealership definitely has a positive vibe to it and everyone involved in my car purchase was friendly, knowledgeable, and willing to answer the many questions I had. Overall great purchase experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We’re so glad to hear that our team made your car-buying experience enjoyable and stress-free. Providing a friendly, knowledgeable, and welcoming environment is what we aim for with every guest. We truly appreciate you choosing BMW of Crystal Lake and hope you’re loving your new vehicle!
We have been with BMW of Crystal Lake for over 20 years:
We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek
We have been with BMW of Crystal Lake for over 20 years:
We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued loyalty and trust over the past 20 years! We truly appreciate your kind words and the time you took to share your experience. It’s wonderful to hear that James has made such a lasting impression — his dedication, product knowledge, and care for his clients are exactly what we strive to deliver every day. We’re grateful to have you as part of our BMW of Crystal Lake family and look forward to continuing to serve you and your X3 for many years to come!
Dan has a great staff in place at the Dealership.
Dan has a great staff in place at the Dealership. Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’t say enough about how everyone that I interacted with was very supportive and professional! Keep up the amazing work!
Dan has a great staff in place at the Dealership.
Dan has a great staff in place at the Dealership. Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’t say enough about how everyone that I interacted with was very supportive and professional! Keep up the amazing work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic 5-star review! We’re thrilled you had a great experience with our team! If you need anything at all—questions, service, or accessories—we’re here to help. Enjoy the ride!
I had an outstanding experience at BMW of Crystal Lake.
I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases
I had an outstanding experience at BMW of Crystal Lake.
I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that everything—from your time with James to the trade-in, finance, and service process—was smooth and enjoyable. We truly appreciate your kind words about our team and are delighted that you’re loving your new BMW X2 M35i! Your loyalty and trust mean a lot to us, and we look forward to welcoming you back for future visits and purchases. Enjoy every mile in your new BMW!
Oscar is very good in communicating with clients
Oscar is very good in communicating with clients regarding cars. He's so polite and knows how to convince you to choose the best cars.. I hope to come back some day.
Oscar is very good in communicating with clients
Oscar is very good in communicating with clients regarding cars. He's so polite and knows how to convince you to choose the best cars.. I hope to come back some day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We’re thrilled to hear that Oscar’s communication, professionalism, and guidance stood out. We’ll be sure to share your feedback with him. Thanks for choosing us—we look forward to welcoming you back!
James was so accommodating and knowledgeable about the
James was so accommodating and knowledgeable about the vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealership. The entire staff was very friendly and helpful. It was a great experience.
James was so accommodating and knowledgeable about the
James was so accommodating and knowledgeable about the vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealership. The entire staff was very friendly and helpful. It was a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the wonderful feedback! I’m thrilled to hear James and our team made your visit easy and pressure-free, and that everything met your expectations. If any questions pop up, we are here to help.
Dan and Michelle did a great job making sure my new X3
Dan and Michelle did a great job making sure my new X3 M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks for all you did!
Dan and Michelle did a great job making sure my new X3
Dan and Michelle did a great job making sure my new X3 M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks for all you did!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! We’re thrilled to hear that Dan and Michelle took great care in preparing your new BMW X3 M50 and that our detail team delivered excellent results with the CilaJet ceramic coating. We’re also glad the finance process was quick and seamless. Congratulations on your new BMW — we truly appreciate your trust in us and look forward to serving you again in the future. Enjoy every mile!