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Ken Ganley Hyundai North Olmsted

(965 reviews)

Reviews

(965 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Hyundai North Olmsted from DealerRater.

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First Subaru

I just purchased my first Subaru. I don't normally like going to car dealerships. The salesman are usually pushy and don't care what car they put you in. But my experience at Ganley was different. Karl, the salesman that helped me, was just the opposite. I was interested in the Crosstrek. He was very knowledgeable about the car and wanted to make sure this was the right car for me. Everyone from the sales manager, to the finance department was nothing but helpful. I left the dealership knowing that I had purchased the right car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for coming to Ganley Westside Imports during your search for a new car. We appreciate the opportunity to assist you, and are happy to welcome you to the Subaru & Ganley Westside Imports family! Thank you, as well, for your kind review. We look forward to working you again during a future visit. Enjoy your new Crosstrek!

car repair

the service rep was very friendly we were waited on promptly he was very professional.even though we came in without an appointment he was able to squeeze us in and I had my car back way before the end of the day. I would definatley go back to this dealership to have my car serviced again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Ganley Westside imports as the location to service your vehicle. We are glad that you were able to take advantage of our appointment-free Express Service and quickly get back on the road. Thank you, as well, for your kind review. We look forward to working with you again.

Great service

Ganley Has always taken good care of me and my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate your loyalty to the dealership, and have enjoyed working with you. Thank you, as well, for your nice review. We look forward to seeing you again during a future visit.

Mr hirbawi

Sales person was great. And sale manager too it was easy and cool friendly staffing real nice people.the first time ever liked a ganly staff.i went to other ganly dearly be for that I would never do business with or recommend. Only one I like is that dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mr. Hirbawi, Thank you for coming to Ganley Westside Imports during your search for a new car. We appreciate the opportunity to earn your business, as well as your kind review, and look forward to working with you again in the future. Enjoy your new car!

Outback oil change

Brought in our Outback for it's first oil change and everything went as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We understand that you have a choice when it comes to service stations, and appreciate the opportunity to work with you. Thank you, as well, for your nice review. We look forward to seeing you again during a future visit.

Good service

My appointment included taking care of a recall plus maintenance and an oil change. I expected to wait about three hours and had a book with me. When I arrived they immediately offered me a loaner for the day in case it would be longer. I appreciated the courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for bringing your vehicle to Ganley Westside Imports for it's recall and service needs. We appreciate the opportunity to serve you, as well as your kind review, and are glad that you were able to take advantage of our Service Loaner Vehicle Program. Please feel free to reach out to us with any future questions or concerns. We look forward to working with you again during a future visit.

good service

Very helpful and informative. This was my first time here for service and it was pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well as your kind review, and look forward to working with you again.

Good buying experince

The salesman was very courteous and worked with me to make the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for coming to Ganley Westside Imports during your search for a new car. We appreciate the opportunity to work with you and earn your business, as well as your positive review, and look forward to seeing you again during a future visit. Enjoy your new car!

Fixing of Rear Bumper Cover Getting Detached

Person that I talked to was very cordial. He checked with the sales team or manager if this would be covered by the extended warranty that I bought when I purchased the cpo car 2 months ago. I was really hoping it is included as the reason why I bought the extended coverage is so that I won't need to shell out money if my car needs repairs. Unfortunately, it was not covered but in good faith, they replaced the bumper cover and repaired it for me for free. I am so relieved and glad that I did not drive all the way down there for nothing. And that they acknowledged that this vehicle was bought from them just 2 months ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for returning to Ganley Westside Imports for your vehicle's service needs. We appreciate the opportunity to work with you on both the sales and service ends, and are glad that we were able to get your repair taken care of free of charge to you. Thank you, as well, for your nice review. We look forward to seeing you again during a future visit.

Ganley Westside Imports

This is the third car that I have bought from Ganley. I hope that speaks for itself. I will work with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for returning to Ganley Westside Imports for your third vehicle (from us). We understand that you have a choice when it comes to dealerships, and appreciate your loyalty to Ganley. Thank you, as well, for your kind review. We look forward to working with you again in the future. Enjoy your new car!