Jeffrey Kia

Very great help. It's the 3rd car I have bought from them. I will buy my next one their also

Before buying a car from Jeffrey Auto in Roseville, MI, please read this. I previously purchased a Kia Forte from this dealership, so I returned expecting a professional experience. Unfortunately, this visit was far worse. On December 23, I stopped in intending to purchase a new vehicle. I was clear about my budget and what I was looking for. I asked to test-drive a Kia Niro, but the initial salesperson dismissed the request and said it didn’t fit my parameters, refusing to work with me. I requested another salesperson and was sent David, a sales manager. Before I could finish explaining my needs, he interrupted me and called me an idiot for looking at a Kia K5 seat on the showroom floor—despite the dealership having over 100 vehicles and customers being allowed to examine cars. This was unprofessional and unnecessary. Eventually, I worked with Tommy, who treated me respectfully. After about 90 minutes, we agreed on a vehicle at $35,800 out-the-door (taxes included). I placed a $500 deposit, and was told the car would arrive the day after Christmas. The car did not arrive on time. On December 29, I was notified it had arrived and went to the dealership with my parents. My father is disabled and was present because we were using his credit to secure a better interest rate. Despite only needing about 20 minutes to obtain insurance information, we were made to wait nearly two hours with no explanation. Then Kris, another sales manager, attempted to sell me an extended warranty package for $3,800 (paint, tires, rims). I declined. After that, the paperwork suddenly showed the financed amount as ~$27,800, even though: • Sale price: ~$35,800 • Cash down payment: $10,000 • Expected financing: ~$25,800 When I questioned this, I was given confusing explanations involving interest-rate adjustments, but the numbers still did not match the agreed deal. After three hours, I left. The next morning, I contacted the dealership and requested either: 1. The original deal agreed upon with Tommy, or 2. A refund of my money Initially, this was denied. Only after further pressure did they suddenly agree to the original number—but by then, I had lost all trust and decided to take my business elsewhere. I informed them I would be picking up my $10,000 cashier’s check, which I have a receipt for. As of writing this review, I have been unable to reach anyone at the dealership by phone. This entire experience involved: • Disrespectful treatment • Excessive delays • Confusing and inconsistent pricing • Pressure tactics I am sharing this so hard-working Americans don’t go through the same experience. Strong recommendation: Go to Summit Place Kia on Hall Road instead. Ask for Joseph or Leanne—excellent people, transparent pricing, and professional service. Even the owner was present. I’ve included my closing documents from Summit Place Kia for reference (708 credit score).

I love Kia! The reliable, affordable vehicles as well as the overall experience from the sales to the repair shop!

The sales staff is friendly without being obnoxious. Mike in sales and Mike in financing both did their best to find me the best deal available for my Sorento. Kia has the customer in mind with the design of their cars. Love my new Sorento.

Great customer service. Shout out to Jamie who helped me at every step. Clean facility. Make sure you ask for the car wash because they don't always just do it. Don't forget to do your reviews as a customer it actually does help the company improve because they do listen to us and they address our concerns and they continue the good work in the areas they are already exceeding in.

Our salesman,Sam, was exceptional. A real customer centered professional. Thanks Sam. You follow up call was appreciated

Excellent service. Ask for Tommy. I had a great experience and was able to get what I wanted.

Superb customer service, very friendly and knowledgeable. Definitely would recommend this dealership. Mandel and David were amazing to work with.

Great service. Very professional. Wonderful to work with. Would definitely recommend and buy another car from them.

Mandel was amazing! I did not feel pressured. Very helpful with all my questions. Worked with me to be withing the right price range for my budget and got me into a vehicle that was safe for my kids! Thank you!