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Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed
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Reviews

2.8
18 lifetime reviews.
  • Attitude

    On 10/22/14 brought my 2013 XTS in for service for the second time for all four tires loosing air pressure. Met with service manager Kathleen and ...


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    On 10/22/14 brought my 2013 XTS in for service for the second time for all four tires loosing air pressure. Met with service manager Kathleen and explain the problem to her, asked if they could reseal all (4) tires.. Kathy came back later to informed me that the tech found nothing wrong with the tire problem. Kathleen appeared to get upset with me when I asked why wasn't the tires resealed, she stated that there was not enough time to do that. She then walked away and sat at her desk. As I walked over to confront her she walked over to service manager Joe, while I was standing by Joe desk, Kathleen held a piece of paper to cover her mouth while talking to Joe. I felt that conduct was rude, disrespectfully and unprofessional of her to do that in front of a customer who was clearly not happy with the results. After her secret conversation with Joe, Joe and I handle the problem. Brought my vehicle in (3) days later for the repairs. It is very clear that Kathleen should not have any contact with customers due to her lack of customer relation skills. Her attitude that she displayed towards me during this process was horrible. I did voice my concern with Joe. For some reason I am sure this is not the first complaint that you have about her attitude, It shows.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Outstanding mechanic!

    Anthony Switalski at Crestmont Cadillac was outstanding! Highly recommended!


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    Anthony Switalski at Crestmont Cadillac was outstanding! Highly recommended!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Professional

    The staff at Crestmont Cadillac was a professional one. They returned my e-mails and calls. They also were accommodating in answering questions th...


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    The staff at Crestmont Cadillac was a professional one. They returned my e-mails and calls. They also were accommodating in answering questions that l had. Although l didn't purchase a vehicle from them, l would recommend this dealership to someone in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since November 2009

As a premier OH Cadillac dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Crestmont Cadillac online and offline customers enjoy special vehicle offers every day. We offer Cadillac service & parts, an online inventory, and outstanding financing options, making Crestmont Cadillac the preferred dealer for Orange, Bay Village, Moreland Hills and Rocky River Cadillac buyers. Ready to schedule a test drive? Visit our Northeast Ohio Cadillac dealership in Beachwood, OH today!