Reviews
Service Review
I was in and out in under an hour and the service advisor even fixed the screen I had placed in front of the radiator to keep bugs and stones out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership! If you ever need any help, please give us a call!
Ralph Linton
Service good, staff friendly and helpful. Car was delivered as promised and washed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your review and hope we can continue serving you for many years to come.
Service Review
As usual, very good service. I feel my family and I are valued customers and are appreciated for the 25 plus years we have purchased Fords. Question: Does Ford offer an extended warranty beyond the extended warranty (100,00 miles) I purchased for my Flex? I am interested in considering the purchase of an additional extended warranty if available through Ford. Please advise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service at LIberty Ford in Solon, OH
Service visit and the Service Dept. did very well as they normally do. Pat Clarke is our main contact and he is great with which to deal. All others are helpful and pleasant too. This is one of the best, if not the best dealership, I have used for service. I live a little closer to Kent and definitely will not use the Ford dealership there due to bad experiences in the past. I put 4 stars on Facilities since the building is older and these folks really need more space. But they all do very well with it and get the job done correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Brian. It's great to hear that we could be of help!
Thank you Brian
Brian Hocevar made leasing my new Escape easy thank you Liberty Ford Solon and Brian
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
best dealer ever
Brian Hocevar mad leasing my new Escape fast and easy recommend Liberty Ford Solon and Brian for all your sales needs. Thanks Brian for all your help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience!
The sales and finance staff at Liberty Ford in Solon, Ohio was fantastic! We felt that purchasing a vehicle was going to be very stressful. However, the entire process of buying our 2012 Ford Fusion was a truly pleasant experience. Thus far, we could not be happier with the vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled you found your experience to be pleasant and easy. Thank you for taking the time to share your feedback with us.
Great Service
Easy drop off, easy pickup and done well before I needed it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Lori. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
great place for ervice
the people are always honest, helpful and do a great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Parts and service depts exceptional
Service explained completely work needed on car. Felt satisfied and appreciated when done
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!