Liberty Ford Aurora

Very great experience fast and easy service, nice atmosphere and friendly customer service great job

Purchased the vehicle and did all the paperwork on January 25th, was told it would be delivered by February 3rd. I was called on February 2nd to say there was a recall on the turbos. So I respectively declined their options of bring me a brand new explorer. I was also told that they turbos would be put on by Wednesday February 8th... I had to reach out to them on the 8th to find out the status of the vehicle, was tf they would let me know first thing on the 9th...heard nothing, so I had to reach out again on the afternoon of the 10th. The response I got was that they were waiting on the arrival of the second turbo.... After some research on my part it was apparent that it was all a lie about the turbos because there weren't any recalls on the vehicle. Finally on the 13th, I asked for the purchased to be canceled. Spoke with someone concerning canceling the sale and was supposed to receive a call back which never happened. So again on the 14th, I text & called back about canceling the sale again. Finally on the 15th I got a response that the sale was canceled. But when I called the bank to follow up that was incorrect information again. I would never put anyone through this process and as far as I am concerned you receive a 0 out of 5. Unfortunately I had to give a least one star for the computer to accept my response. Horrible experience to say the least.

If you value integrity, transparency, or any kind of professionalism stay far away from this dealership. I should have known from the beginning. I showed up to test drive a new 2022 f150. As soon as I finished the test drive I like the truck and wanted to buy it.He pointed out that there were dealer options that were not showing on the website nor had been mentioned on the phone and that it would be almost another $5,000. I told them I wasn't interested and that it felt very shady . So they contact me a week later and say that some of these options they can do away with such as the paint protection and the windshield treatment and I would only pay over 2 and 1/2 grand for the other options. First red flag, they lied and said they had already done those things and wanted to charge me in the first place and now all of a sudden they had not done those things. I still would not pay the added money for dealer features that weren't advertised or even spoken of until after I was ready to make a deal after driving almost an hour. They had another truck on the lot. A 2023 platinum that I saw later. I called and asked them specifically about the dealer options before I got there and there were none. After being absolutely xxxxx on my trade-in and having the manager tell me that he wasn't even going to be able to sell my trade in he would have to auction it, I purchased this vehicle along with some Ford extended warranties. The manager even caught himself when we were negotiating and said this one doesn't have any hidden costs. As soon as he said it he tried to change and said well not hidden but you know extras. Well lo and behold I see my truck priced a week later for double what they gave me on the trade-in.... I also call around and find out that the warranties are much cheaper through other Ford dealerships so I try and cancel mine through them and the guy will not cancel it but keeps giving reason after reason I should let them stay. After I finally say to him to cancel it and I do not want any of the things he's trying to do for me he stops replying. Two days later I asked again to verify that it has been canceled and he says it could take up to 45 days. Speaking with the other dealerships I find out this is not true and that I'm due a full refund if under 30 days. . These people will literally try and say anything to scrape a few extra dollars from you. So I just called Ford directly and cancelled them. Surprise surprise they said it would take 2-3 days, NOT 45. After buying a vehicle tagged over $80,000 you would think you wouldn't have to play these kind of games. Do yourself a favor and go to a different Ford dealership. This is a good reason why you never fill out the manufacturer questionnaires and ratings until you've had the vehicle for a month and dealt with the dealership a little more than just the superficial purchase. Now you can actually say and rate the dealership how they truly deserve and oh boy am I going to.

If you value integrity, transparency, or any kind of professionalism stay far away from this dealership. I should have known from the beginning. I showed up to test drive a new 2022 f150. As soon as I finished the test drive I like the truck and wanted to buy it.He pointed out that there were dealer options that were not showing on the website nor had been mentioned on the phone and that it would be almost another $5,000. I told them I wasn't interested and that it felt very shady . So they contact me a week later and say that some of these options they can do away with such as the paint protection and the windshield treatment and I would only pay over 2 and 1/2 grand for the other options. First red flag, they lied and said they had already done those things and wanted to charge me in the first place and now all of a sudden they had not done those things. I still would not pay the added money for dealer features that weren't advertised or even spoken of until after I was ready to make a deal after driving almost an hour. They had another truck on the lot. A 2023 platinum that I saw later. I called and asked them specifically about the dealer options before I got there and there were none. After being absolutely xxxxx on my trade-in and having the manager tell me that he wasn't even going to be able to sell my trade in he would have to auction it, I purchased this vehicle along with some Ford extended warranties. The manager even caught himself when we were negotiating and said this one doesn't have any hidden costs. As soon as he said it he tried to change and said well not hidden but you know extras. Well lo and behold I see my truck priced a week later for double what they gave me on the trade-in.... I also call around and find out that the warranties are much cheaper through other Ford dealerships so I try and cancel mine through them and the guy will not cancel it but keeps giving reason after reason I should let them stay. After I finally say to him to cancel it and I do not want any of the things he's trying to do for me he stops replying. Two days later I asked again to verify that it has been canceled and he says it could take up to 45 days. Speaking with the other dealerships I find out this is not true and that I'm due a full refund if under 30 days. . These people will literally try and say anything to scrape a few extra dollars from you. So I just called Ford directly and cancelled them. Surprise surprise they said it would take 2-3 days, NOT 45. After buying a vehicle tagged over $80,000 you would think you wouldn't have to play these kind of games. Do yourself a favor and go to a different Ford dealership. This is a good reason why you never fill out the manufacturer questionnaires and ratings until you've had the vehicle for a month and dealt with the dealership a little more than just the superficial purchase. Now you can actually say and rate the dealership how they truly deserve and oh boy am I going to.

My salesman was very pleasant to deal with and was concerned about my needs. The sales experience was low pressure. I would buy there again.

We had a great experience at Liberty Ford Aurora with Erich, second time purchasing with him. Very friendly and would definitely recommend him :)

Wonderful, personal service. Not pushy but very informative. Lovely people and trustworthy. Great follow up care too.

Everyone was very helpful at Liberty Ford Aurora and made sure I was completely satisfied with the process from start to finish!

They are so professional and very friendly I?ve been with them a long time I love my Ford Bronco ?FORD!!!!!!!!!

Not a very pleasant experience.When they wanted something it was rush rush rush.If my daughter didn?t want that particular car.I would have gone elsewhere.