Reviews
Easy to get in and out get your service done in a timely
Easy to get in and out get your service done in a timely manner, it’s nice because you can get your nails done while you wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They are courteous and competent and it's easy to
They are courteous and competent and it's easy to schedule a service appointment at Tim Lally.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Department didn't perform as expected.
Service Department didn't perform as expected. I was told I was going to be called for a status update, and that never happened. I didn't get the level of service expected neither the priority deserved after the mechanic messed up the initial service requested. My sales rep was helpful, friendly and went the extra mile for me, the only thing she needs to improve is that if you tell a customer that you will call him in 3 or 5 minutes, to do so, is not good to wait for hours for a call back.
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- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Welcoming and business like atmosphere.
Welcoming and business like atmosphere. Associates are friendly and respectful, Esch service is helpful and supportive .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a part that was covered by my manufacturer's
I had a part that was covered by my manufacturer's warranty replaced and they charged me over $700 because they claimed my wiring harness was chewed. I think the extended warranty is a scam to charge you more for the vehicle. They made an excuse not to honor a warranty that made the purchase price of my vehicle $10,000 more. It's a scam. Even though I had to pay they did do an excellent job of repairing my vehicle. This is why I only gave them 3 stars.
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- Buying process —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Is there any one I can talk to about some sort of reimbursement or at least half cost because I think this is so unfair.
Tim Lally has friendly workers and great service when
Tim Lally has friendly workers and great service when bringing in your car for maintenance.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this review! It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your visit. If there is anything we can assist you with in the future, please let us know. Sincerely, Ashley Mulhall CustomerCare@TimLally.com
Very helpful in advice they're given me in maintaining my
Very helpful in advice they're given me in maintaining my 2011 Silverado. Thanks Guys
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clean very informative, great employees very
Clean very informative, great employees very knowledgeable and helpful. Informed on answering the question you asked and not the question they thought you were gonna ask
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our business is clearly appreciated by Bruce, Henry,
Our business is clearly appreciated by Bruce, Henry, Brock and everyone at Tim Lally. Everyone was so helpful in the purchasing and trade in process. Also, showing us the operations if the vehiles and getting us comfortable with the new options and gadgets the vehicles have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car