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Brunswick Auto Mart

(3,489 reviews)
Visit Brunswick Auto Mart
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–8:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 state dealer award
View 3 awards
2023 state dealer award
2023 consumer dealer award 2022 consumer dealer award
New (216) 539-9195 (216) 539-9195
Used (440) 497-4009 (440) 497-4009
Service (330) 460-5146 (330) 460-5146

Reviews

(3,489 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brunswick Auto Mart from DealerRater.

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Vince was about as perfect as they come when

Vince was about as perfect as they come when buying/leasing a vehicle. From our initial contact to our last, he was professional, helpful, went above and beyond and sold me the Jeep I wanted at a fair price. Thank you for the best vehicle experience I’ve ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer service is great.

Customer service is great. Pleasant associates. Knowledgeable sales force. I always recommend BrunswickAuto to car shoppers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Unlike past experiences with this dealership, our recent

Unlike past experiences with this dealership, our recent lease of a 2024 Toyota Highlander was a disappointing experience due to a myriad of missteps by the sales personnel with whom we dealt. Suffice it to say that we wanted a white car and ended up out of frustration with the ever-changing information we were given, leasing a black Highlander for $400 more than our original Lease Buyers agreement was for the same white XLE model. Senior citizens beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. We're sorry to hear about your recent experience at our dealership. Your feedback is valuable to us, and we apologize for the missteps you encountered with our sales personnel. At your earliest leisure, please feel free to reach out to our General Manager, Charlie Dodds, at cdodds@brunswickautomart.com so that we can address your concerns directly. We hope to hear from you soon.

Employees were attentive, courteous and polite.

Employees were attentive, courteous and polite. They've communicated service details very well. Waiting area is comfortable and clean. Service was done quickly and at reasonable price. I have and will continue getting service at that dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Stephanie in the service dept is super!

Stephanie in the service dept is super! She is very nice, friendly and thorough in her job! Always a pleasure to work with her when I take in my many vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Personnel were polite and professional but personable to

Personnel were polite and professional but personable to talk to. They had the car out and ready for a trial before I got there. Transaction was smooth and quick. They offered a very fair trade for my old vehicle. I'm lovin' my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were very professional.

They were very professional. Amad was my salesman, and he was knowledgeable and friendly and got my needs taken care of quickly and professionally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It’s a blessing to have you as a dealership.

It’s a blessing to have you as a dealership. I love my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always friendly service and good work.

Always friendly service and good work. Very nice surroundings to wait for service to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly and well organized.

Very friendly and well organized. Not rushed, the experience was low stressed and very rewarding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.