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Ron Marhofer Hyundai

(1,536 reviews)
Visit Ron Marhofer Hyundai
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–9:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 state dealer award
View 4 awards
2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 903-9766 (888) 903-9766
Used (866) 583-7253 (866) 583-7253
Service (330) 752-0866 (330) 752-0866

Reviews

(1,536 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Marhofer Hyundai from DealerRater.

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Clayton, Thanks so much for your time and help with my

Clayton, Thanks so much for your time and help with my Tucson. It was a pleasure doing business with you! Best regards, Denise

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Denise, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

DO NOT BUY A HYUNDAI OR BUY FROM THIS TERRIBLE

DO NOT BUY A HYUNDAI OR BUY FROM THIS TERRIBLE DEALERSHIP. I have purchased multiple vehicles from this dealership. I purchased extended warranties on all as I was led to believe they would "kick in" after the factory warranty expired, only to find that was NOT the case and I was essentially paying for a warranty on top of a warranty I already had, shameful misleading Marhofer sales folks. The service dept is terrible, ridiculously expensive and poorly trained lacking with mediocre workmanship. The sales dept will tell you anything they want in order to get you to purchase a vehicle, READ the fine print, don't trust a word that comes out of their mouth. Now on to Hyundai vehicles......if you are considering a Hyundai (any Hyundai) make sure you read the attached first (I guarantee you wont want to buy one after reading it) Research online Hyundai theta engine settlement. So if you buy any Hyundai be aware that around 50k-60K they all start burning oil, by the time you hit 80K they will be burning LOTS OF OIL. I had two of my three vehicles burn three quarts of oil every 500 miles and they were under 80K mileage. Hyundai knows this is a design fault. SO they settled the lawsuit with a "lifetime engine warranty". Sounds great eh? Not so fast. You need to pay $260 to do an oil change and an oil consumption test to "prove" its burning oil. Once they determine that you then have to pay $900 for a carbon cleaning and then do another oil consumption test. If it fails that again you get to get the engine replaced !! Fantastic right? Not so fast, you are now out $1200.00 for nothing for something supposedly under warranty and lucky you, you get to have a used re manufactured engine installed in your vehicle, which by the way will do the exact same thing the current engine you have did !! This AFFECTS all there GDI vehicles, new and old, Sonata, Palisades, Tucson, Elantra, Santa Fe......see the class action lawsuit details. The Hyundai warranty isn't worth crap and the dealer about the same. Stay away from the dealer and Hyundai and don't expect your engine to last past 100K without major issues. Pay the extra and buy a Honda or Toyota instead of this design flawed pieces of junk. I know I bought three of them....and learned the hard way. Shameful Hyundai and Ron Marhofer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service every time This why I am ready to lease my

Great service every time This why I am ready to lease my 3 rd vehicle and also have referred my whole family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

HI Jamie, Thank you so much for your continued trust in us! We're honored to have been a part of your leasing journey and thrilled to hear you're ready for your third vehicle with us. Referring your whole family means the world to us, and we’re so grateful for your support. We look forward to helping you with your next lease and providing the same great service you’ve come to expect. If there’s anything we can do to make your experience even better, please let us know!

Michael Baldwin and Aramis did a great job in helping

Michael Baldwin and Aramis did a great job in helping with a new car purchase. Also, Chris the GM - really aided in alleviating any concerns etc we had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Frank, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

The Marhofer service department is the absolute worst.

The Marhofer service department is the absolute worst. I recently got a text and an email saying there was a "safety recall" issued for my vehicle. I was getting ready for a long trip and got scared, thinking my car may not be safe to drive. I call the dealer I go to now (I stopped going to Marhofer after repeated problems with their service department) and they told me there was no recall recently issued. I call Marhofer and ask why I got the recall messages and was told it was from a software update issued six months ago. The woman on the phone sounded embarrassed when she discovered that I had that update taken care of SIX MONTHS ago! I asked why I would get messages about a recall I had taken care of six months ago and was told "we didn't check" and "computers have a mind of their own." What incompetence. I wonder how many people they scared by sending out recall notices when recall repairs were not necessary.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your concerns about your recent experience with our service department. We sincerely apologize for the inconvenience and stress caused by the recall notification you received. Your safety and peace of mind are our top priorities, and we deeply regret that this situation did not reflect the high standards we strive to maintain. It’s clear there was a mistake in our communication process, and we take full responsibility for this error. We are actively reviewing our systems and protocols to ensure that our records are accurate and that unnecessary messages are not sent in the future. Your feedback has been invaluable in helping us identify areas where we need to improve. We’d like to invite you to contact our service manager directly so we can address this matter further and ensure your trust is restored. Please feel free to reach out to our Fixed Operations Director, Chris at Cschaubert@marhofer.com We truly appreciate you bringing this to our attention, and we hope for the opportunity to make things right.

Had a great experience with Nick and the whole team at

Had a great experience with Nick and the whole team at Ron Marhofer Hyundai. Love my 2025 Santa Fe XRT

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

I worked with Micheal and he helped me find the exact car

I worked with Micheal and he helped me find the exact car I was looking for. He wasn’t pushy or trying to up-sell me and took the time to get to know me and let me come to the right decision. He even met me in a different Ron Marhofer dealership and made sure that I loved the car I purchased. He also answered questions regarding what happens after the car buying process and answered questions related to a vehicle that I already owned. I would recommend Ron Marhofer to anyone looking for a car and I’ll tell them to ask for Micheal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nick, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Hyundai of Cuyahoga Falls. Your recommendation means so much to us and we're pleased to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I dread buying a car—like absolutely one of my least

I dread buying a car—like absolutely one of my least favorite activities. That being said, Michael (who I can’t mention without also mentioning his amazing hair lol!) was nothing short of amazing. He made the entire process of buying a car from 2 hours away beyond seamless. My husband and son found the car online at about the same time and while one sales individual couldn’t be bothered to track the car down for my husband, Michael spoke with my son, stayed after hours to not only send pictures but updates on the service the car needed prior to being made available. He truly went above and beyond through the entire process keeping us updated every step of the way. We truly appreciated his professionalism and assistance throughout.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gerri, Thank you so much for sharing your experience with us! We understand that buying a car can sometimes feel overwhelming, so we're thrilled to hear that Michael (and his amazing hair!) made the process seamless and enjoyable for you. It’s wonderful to know that he went above and beyond to ensure you were informed every step of the way, even staying after hours to provide updates and photos. Your kind words about his professionalism and dedication mean the world to us. If you need anything in the future or just want to stop by and say hello, we’d love to see you again. Enjoy your new car, and thank you for choosing Ron Marhofer!

I had a warranty-covered repair that the warranty company

I had a warranty-covered repair that the warranty company wound up running the service department around on before telling them they weren?t allowed to fix it and requiring the car to be towed to a different dealership. The Marhofer team, especially Ted, was patient and friendly throughout and even comped me a rental for a couple days even though the foot-dragging was coming entirely from the warranty company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience with us. While we regret the inconvenience caused by the warranty company's process, we're thrilled to hear that Ted and the team could provide patient and friendly service during a frustrating situation. We’re glad we could assist with a rental to help ease the burden. Your understanding and kind words mean so much to us. If there's anything else we can do for you or if you need assistance in the future, please don't hesitate to reach out. We value your trust and look forward to serving you again!

I had been looking for a pre owned Hyundai Santa Fe for a

I had been looking for a pre owned Hyundai Santa Fe for a while. This dealership had the best Certified selection at the prices I could afford. Wanted to do an online purchase but this worked out okay. Javier & Aaron were great people to work with. Not a lot of pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Linda, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Hyundai of Cuyahoga Falls. Please let us know if there is anything else we can do for you; we are more than happy to help!