Ron Marhofer Hyundai

💥#1 Best! Highly recommend Andrew & team at Ron Marhofer Hyundai! Excellence in every way! They went above & beyond to make it an easy & enjoyable experience! A big Thank You! to Awesome Andrew & his crew!!!

Hank was very helpful In getting my car service as soon as possible as well as working too get the best price for the job

Nick did a great job and exceeded my expectations. He listened to what I was looking for and provided great service.

I have no problems they listen 2 me an treat me like a valuable customer

Extremely Disappointed with My Ioniq 5 Purchase Experience I recently purchased an Ioniq 5 through Marhofer Cuyahoga Falls, and the experience was frustrating from start to finish. Despite completing everything promptly, I ran into repeated lack of communication, major shipping issues (including damage), and misrepresentation of optional services. 1. Poor Communication and Lost Sale I originally found the car I wanted and worked with a salesperson from the Green location. I quickly provided all required information and signed paperwork, but after multiple attempts to finalize the purchase with finance, communication stopped and the car was sold to someone else without notice. Leadership from the Green store eventually helped me find another vehicle at the Cuyahoga Falls location, but no apology, discount, or remedy was offered from Falls. 2. No Follow-Up After Payment After paying for the vehicle, I was told it would ship soon. Days went by without any update. My follow-up calls and messages to the sales manager went unanswered, and I had to contact the main line just to confirm my car was still available. 3. Shipping Problems I was told the car would be shipped in an enclosed carrier and that I’d receive advance notice. Instead, I received a last-minute call to meet the delivery immediately. The car arrived on an open-air carrier, not enclosed as promised. The driver spoke no English, making it impossible to ask questions or figure out what was going on. 4. Tag and Title Delays The car arrived with no license plates or temporary tags, even though I was told they’d be included. I had to follow up several times before temporary tags were finally emailed. 5. Misrepresented Add-On I explicitly declined the $695 paint and fabric protection, but was later told it had already been applied and couldn’t be removed. The contract clearly lists this product as optional, and the information I received about it was inconsistent and misleading. 6. Vehicle Damage on Arrival When inspecting the car, my wife and I found damage on the front driver’s side consistent with scraping or rock strikes. Photos and video evidence were shared with the dealership, and I was told the issue was sent to the appropriate team, but I have not received a response. I should note I paid the dealer for shipping ($2000) and they did not take any responsibility for the damage. I made numerous attempts to reach out and seek remedy (respectfully) to my contacts and to the managers, but like my other communications they were completely ignored by Marhofer Cuyahoga Falls. I have attached photos of the damage here as well as the contract that indicates the protection package is optional (and a text message from the finance manager saying it was not optional, which is not true). Overall, my experience with Marhofer Cuyahoga Falls was extremely disappointing. The lack of communication, shipping issues, and misleading information made what should have been an exciting purchase unnecessarily stressful. My only assumption is that because my deal started with another location they were angry about issues related to commission, but that doesn't justify the treatment I have received here.

Everyone was super friendly and easy to work with. Love the car we bought and will recommend this dealership!

Professional, courteous, and very helpful. The online scheduling is a very nice feature and very easy to use.

I found Jason, our salesperson, to be knowledgeable, helpful, friendly, honest and let us go at our own pace, which has not been our usual experience, so much appreciated. Brandon, our finance guy, was the same. The way we were treated speaks volumes for the dealership.

I bought a 2022 Tesla model 3 we worked with Michael Baldwin overall he was amazing couldn’t of asked for a better sales person, wasn’t to pushy,let us know everything about it and let us take our time.

I couldn't have had a better experience buying a used EV here. Michael Baldwin, specifically, was very easy to work with, no-pressure, helpful, and diligent. With some paperwork done beforehand, I was driving away with our new (to us) car within an hour of arriving at the dealership, and we're thrilled with it so far. Highly recommend this dealership and MB in particular.