Spitzer Ford Cuyahoga Falls

I have used the Spitzer dealership for years to get my cars check up as I call it, I feel comfortable. I don’t feel like they’re trying to rip me off. The experience of buying a car was really good being an older woman. It’s hard to not to feel being taken advantage of, but I did not feel that way at all.

Absolutely the worst dealership ever The should close down or fire everyone their Absolutely garbage

Rushed us out so much so that my phone was left behind. Proceeded to not explain anything and then refused to help when my transmission went out 20k miles later. Absolutely the worst dealership known to man

I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me over 2k over 1 full point. The financial department clearly was trying to take advantage of my wife while I wasn’t there and I will never do business with them again and I suggest you don’t either.

My experience was simple and quick. I am thrilled with my new vehicle! Thank you!

Initially they were unwilling take my financing for which I was pre-approved. They were able to actually beat my interest rate so that was a plus so I use financing with Citibank who is there a preferred provider. We drove two cars, looked up when we like I thought the mileage was too much but notice that they had another car and the spitzer organization. He wanted to go look at that one, but they said it had been sold. Found out that in fact it wasn't sold and it's still available three or four days after our visit. Negotiated what was a decent price for another vehicle. When are you going into finance, they convinced my spouse that we extended warranty but only had $15 to our payments and included Gap coverage. So we signed the paperwork they glossed everything over fairly quickly, there were actually two line items one for the extended warranty which I was told would be an additional hundred thousand miles on top of the current mileage which was about 32,800. The paperwork said it's only going to be good for a total of 100000 miles. Since looking after our purchase the price for the extended warranty doesn't seem to be too bad although there are some that do have higher prices but do seem to have more coverage. There was a separate line item for the gap insurance. I'm currently unsure if I'm going to keep you extended warranty. I made a call to ask why on the app my extended warranty wasn't showing up but they told me that it would be 30 to 60 days before it would.

Very good this is my fourth car l bought from there and always off of Daryl the salesman

Painless Professional and the trade in the was fair and the experience was good Great job Eric

Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil change. I wasn't corrected. Then after waiting over 2 hours for an oil change I was then charged for it. I wasn't told that given a small discount but I wasn't expecting to pay so I had a 3% fee. The crazy 2hr oil change made me late for a co workers retirement ceremony.

Excellent Love the dealership.. Cooper and Z were extremely knowledgeable and professional. Fast easy service.