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Spitzer Ford Cuyahoga Falls

(1,594 reviews)
Visit Spitzer Ford Cuyahoga Falls
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (855) 898-6366 (855) 898-6366
Used (888) 761-2105 (888) 761-2105
Service (855) 898-7940 (855) 898-7940

Reviews

(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Ford Cuyahoga Falls from DealerRater.

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Thanks Mike C.

I purchased a 2017 F-150 through Mike C. at Spitzer Ford. I honestly have never had a better car buying experience anywhere else. Mike went above and beyond to make it simple when I didn't have a whole lot of time to do the typical back and forth negotiating. I will be a return customer and would recommend Mike C. as your salesman. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the positive feedback and congratulations on your new F-150! We're happy to hear our staff helped make your visit so positive and appreciate you giving Al Spitzer Ford a chance to serve you!

Thank you Mike C.

I purchased a 2017 F-150 at Spitzer Ford through Mike C. Mike make my car buying experience simple and went above and beyond to make the experience a wonderful one. Thank you Mike.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very helpful salesperson

Kevin Fleck was such a patient and nice salesperson. He spent hours working with us, even coming to the dealership on his day off because that's when we were going to be in the area. He worked very hard to get us a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you, Kevin!

Kevin Fleck was wonderful to work with! He did not pressure me to buy a vehicle that didn't suit my requirements, and in the end, he worked very hard to get a good deal for me on a different vehicle. He even came to the dealership on his day off because that's when I could go there and spent hours working with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to provide feedback! It's important for us to know that our staff helped make your visit hassle-free so we're happy to hear your experience was so positive. Thank you for choosing Al Spitzer Ford!

Great salesman

I worked with Kevin yesterday to trade in my car and purchase a truck. Kevin was a very good salesman with a straight forward approach telling me everything I needed to know without playing games. They had a very well priced truck and worked with me to come to a compromise on the value of my trade in. The 30 day warranty on the truck is also a big plus. Kevin was great to work with and I would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to provide feedback! It's important for us to know that our staff helped make your visit hassle-free so we're happy to hear your experience was so positive. Thank you for choosing Al Spitzer Ford!

Salesman Brian Johnson is awesome !

I'm so excited about my new car ! Brian Johnson did an excellent job helping me select the perfect car and he also handled the financing for me. Jason, the sales manager located the car in Columbus and sent a driver to get it for me !! Such excellent service all around... I couldn't be happier and I'm definitely recommending Brian Johnson and the dealership itself to my friends and family. You should too, you won't be disappointed !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the positive feedback and congratulations on your new car! We're happy to hear our staff helped make your visit so positive and appreciate you giving Al Spitzer Ford a chance to serve you!

This place is amazing

Best place to buy a car they really took care of me they gave me the best deal they could and worked very hard for it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lance we thank you for taking the time to provide feedback on your visit to Al Spitzer Ford! Our goal is to provide a comfortable, hassle-free experience so we're happy to hear our staff helped deliver that for you. Thanks for shopping at Spitzer!

Great Salesman

Went to Spitzer Ford to purchase a new F-150. Mike C. was my salesman and what a pleasure it was to work with Mike. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve we appreciate your feedback on our staff at Al Spitzer Ford! Thank you for giving us the opportunity to serve you!

Great experience

I bought a new car from Charles he treated me very well go see him he will give you the best deal in town for sure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good overall experience

This is the 3rd car we have bought here. One used and two new. The used one we never had any issues with and of course the new ones no issues. We are treated with courtesy and respect. No sales pressure. We will return when it's time for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.