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Vyletel Buick - GMC - Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)
Visit Vyletel Buick - GMC - Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (586) 933-5057 (586) 933-5057
Used (586) 933-5340 (586) 933-5340
Service (888) 638-7615 (888) 638-7615

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vyletel Buick - GMC - Volkswagen from DealerRater.

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Excellent maintenance service

Have been taking my VW cars to Vyletel for over 10 years and have always had great customer service. I mainly deal with David...great service and always keeps me up to date on repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Found my new Pre-owned SUV. Thanks Al.

Quickest and easiest buy ever! In Friday night for an hour, with Al, called me next morning approved. Everyone was so friendly and I totally recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2013 TDI Jetta

Very accommodating dealership. They were very open about the known history of the vehicle. They ensured I was happy with the vehicle when I inspected it before purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used Car Purchase

I have bought many cars over the years and the people at Vyletel are the best!!! They had a great selection of Certified vehicles. From start to finish a very easy process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Extremely poor customer service to the spouse!

Went to the used car department to look for a car for my husband. Sebastian Stellino came out, only to introduce himself to my husband ONLY! He continually ignored me the whole time we were there. Even when I asked questions, I was ignored. He wouldn't even look at me!! We went to sign paperwork, and I wasn't even offered a seat. I personally will be in the market for a new car in a few months and I will NOT be buying from here, and I will purposefully tell people to not go there. I am completely disgusted with the utter lack of general human respect!! The only reason for the 2 starts, instead of 1, was because Greg Merrill in the finance department was absolutely amazing!!! Very attentive and thorough with his explanations of everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

BEST SERVICE AND CAR BUYING EXPERIENCE OF MY LIFE

My title says it all. I dealt with Donnie Jr, and he was fantastic! He covered everything from pricing to my service schedule. I will be sending everyone here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Shopping for a used car

I inquired about a used car that I saw online & was introduced to Tony Gianfermi. I live in Vermont & Tony wasn't scared of my inquiry. In short, within a short time a deal was brokered and the car was shipped from Michigan to Vermont. It was the most pleasant car buying experience. Tony was a true gentlemen and extremely trustworthy & honest. I would definitely work with him again in the future. Thank you Tony!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good Marketing but bad car & after sales

I bought the car from this dealer with lots of positive assurance about after sale. The very next week the broke down & it’s all negative responses. The car is also not in good condition. I better suggest to go for a Private party than this dealer .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Happy With My Purchase

First let me say I haven't purchased a vehicle since 1993 so when I emailed and inquired about the car I was interested in I was contacted by Eric one of the used car salesmen. He answered all my questions . After thinking about it over the weekend I contacted him again and asked it he could hold the car for me to come in and look at it and he did. I had a very good relaxing experience at this dealership and Greg the business manager was also helpful in the purchasing of my car. But I would have loved a full tank of gas....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They will say anything to make a sale!

I am highly disappointed with the Sales Rep and this Dealership. I was told things and they did NOT deliver. Do not use this dealership. They will say anything to make a sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.