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Progressive Chrysler Jeep Dodge RAM

(1,223 reviews)
Visit Progressive Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–9:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award

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New (330) 236-0469 (330) 236-0469
Used (330) 236-4459 (330) 236-4459
Service (330) 423-4682 (330) 423-4682

Inventory

See all 372 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2023.
Progressive Auto Group is a 4th generation family owned dealership that has been part of the community for over 75 years.

Located in Massillon OH we treat the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Service center

Phone number (330) 423-4682

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(1,223 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Progressive Chrysler Jeep Dodge RAM from DealerRater.

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We are a loyal repeat customer with our most recent

We are a loyal repeat customer with our most recent purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and took it in for service. They could not find what was wrong but still charged us $685 just for the diagnostics. Had to get the truck back just to avoid more charges. Basically the warranty is useless if they can’t find the issue but you still have a large out of pocket expense fir all the diagnostics which couldn’t identify the issue. Paid for the warranty and now we paid $$$ for absolutely no help in resolving an issue with a truck they sold us “ covered by warranty”. They didn’t care that we were loyal, bought many vehicles from them, or the premise under which they sold us the warranty. Feel so completely disappointed and we are definitely done doing business with progressive.

We are a loyal repeat customer with our most recent

We are a loyal repeat customer with our most recent purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and took it in for service. They could not find what was wrong but still charged us $685 just for the diagnostics. Had to get the truck back just to avoid more charges. Basically the warranty is useless if they can’t find the issue but you still have a large out of pocket expense fir all the diagnostics which couldn’t identify the issue. Paid for the warranty and now we paid $$$ for absolutely no help in resolving an issue with a truck they sold us “ covered by warranty”. They didn’t care that we were loyal, bought many vehicles from them, or the premise under which they sold us the warranty. Feel so completely disappointed and we are definitely done doing business with progressive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Recently took my dodge van in for maintenance.

Recently took my dodge van in for maintenance. Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in the loop every step of the way ! Highly recommend !

Recently took my dodge van in for maintenance.

Recently took my dodge van in for maintenance. Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in the loop every step of the way ! Highly recommend !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome! Love to hear that feedback, and happy to help! Safe travels!

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We came in to service our Wrangler and left with a new

We came in to service our Wrangler and left with a new Jeep Grand Cherokee. Bill was awesome to deal with! Landry and Brian were also very friendly. Our overall experience was fantastic! We appreciate all of your help!

We came in to service our Wrangler and left with a new

We came in to service our Wrangler and left with a new Jeep Grand Cherokee. Bill was awesome to deal with! Landry and Brian were also very friendly. Our overall experience was fantastic! We appreciate all of your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Awesome! Hope you are enjoying that new Jeep!

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Kane in service did a great job!

Kane in service did a great job! We appreciate all he did for us as it relates to the repairs on our Wrangler! Thank you

Kane in service did a great job!

Kane in service did a great job! We appreciate all he did for us as it relates to the repairs on our Wrangler! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure! Thank you for sharing your experience!

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Very good as always thanks to Candice and her caring ways

Very good as always thanks to Candice and her caring ways she made sure that my car was serviced and made sure that l knew what was going on and made sure all my needs were met. That you Candice you are awesome.

Very good as always thanks to Candice and her caring ways

Very good as always thanks to Candice and her caring ways she made sure that my car was serviced and made sure that l knew what was going on and made sure all my needs were met. That you Candice you are awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We're thrilled to hear Candice took great care of you and kept you informed throughout your visit. We'll be sure to pass along your appreciation — she's truly awesome, and we're lucky to have her on the team!

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Unfortunately, we didn't buy the car because I overlooked

Unfortunately, we didn't buy the car because I overlooked the fact that it did not have a sunroof which is a dealbreaker for me. Our salesman Armando did a great job presenting all the facts, was not high pressure and was respectful of our time. I would definitely go back because I had a wonderful experience.

Unfortunately, we didn't buy the car because I overlooked

Unfortunately, we didn't buy the car because I overlooked the fact that it did not have a sunroof which is a dealbreaker for me. Our salesman Armando did a great job presenting all the facts, was not high pressure and was respectful of our time. I would definitely go back because I had a wonderful experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the kind words! We're glad to hear Armando provided a respectful and pressure-free experience, even if the vehicle wasn’t the perfect fit this time. We appreciate the opportunity and would love to help you find the right one with all the must-haves — sunroof included — whenever you're ready!

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My experience was good as always thanks to Candice who

My experience was good as always thanks to Candice who always make sure that things are taken care of.

My experience was good as always thanks to Candice who

My experience was good as always thanks to Candice who always make sure that things are taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Awesome! Happy to hear that you are happy with your experience! Such a pleasure working with you and we look forward to working with you again in the future!

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Had an emergency situation with a tire on a Saturday

Had an emergency situation with a tire on a Saturday morning and the service manager immediately got me in and fixed the problem. It was a life saver for me. Progressive Chrysler Jeep will always have me as a customer.

Had an emergency situation with a tire on a Saturday

Had an emergency situation with a tire on a Saturday morning and the service manager immediately got me in and fixed the problem. It was a life saver for me. Progressive Chrysler Jeep will always have me as a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad we could help in a tough situation, and we truly appreciate your loyalty. We're always here when you need us!

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Great experience and service at Progressive.

Great experience and service at Progressive. Jacob and Brian were very helpful. Shown great options that really fit what I was looking for and ultimately what I wanted. Landri was patient and accommodated to all my questions. Overall, great experience.

Great experience and service at Progressive.

Great experience and service at Progressive. Jacob and Brian were very helpful. Shown great options that really fit what I was looking for and ultimately what I wanted. Landri was patient and accommodated to all my questions. Overall, great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're so glad Jacob, Brian, and Landri were able to help you find the perfect fit and provide the attentive, supportive service you deserve. We'll be sure to pass along your kind words to the team. We truly appreciate your business and look forward to seeing you again at Progressive CJDR!

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We were super interested in a vehicle on their lot;

We were super interested in a vehicle on their lot; however, they were super reluctant to answer any questions over the phone or give any additional details about the car without us physically going there. After explaining we were from out of state, the salesperson still would not provide any additional information. After speaking with another person from their sales department, who did end up providing additional information, they would take an entire day to get back with us, just wasting our time.

We were super interested in a vehicle on their lot;

We were super interested in a vehicle on their lot; however, they were super reluctant to answer any questions over the phone or give any additional details about the car without us physically going there. After explaining we were from out of state, the salesperson still would not provide any additional information. After speaking with another person from their sales department, who did end up providing additional information, they would take an entire day to get back with us, just wasting our time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi JJ! Thank you for your feedback. We understand your frustration and apologize if our process felt unhelpful or slow. While we do work with out-of-state shoppers regularly, we’ve found that the most effective way to serve our customers—and ensure they’re fully confident in their purchase—is through in-person visits when possible. Seeing the vehicle firsthand allows for a clearer understanding of its condition and features, and helps us better tailor our service to each individual’s needs. That said, we regret if the communication fell short during your experience, and we’ll be reviewing this internally to improve how we support remote inquiries in the future. We appreciate your interest, and we’d welcome the opportunity to work with you in the future.

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