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Progressive Chrysler Jeep Dodge RAM

(1,224 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–9:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (330) 236-0469 (330) 236-0469
Used (330) 236-4459 (330) 236-4459
Service (330) 423-4682 (330) 423-4682

Reviews

(1,224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Progressive Chrysler Jeep Dodge RAM from DealerRater.

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Happy Customer

I recently bought a Jeep Wrangler from this dealership. The Salesman was very knowledgable and made the process very smooth. I live very close to the dealership and recommend them on their pricing, ease of use, availability and knowledge of their products. I will use their service department when needed and will recommend then to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First Truck

Buying a first new truck. Representative was very helpful and attentive through the entire research and buying process. Helpful, friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent

Very knowledgable and friendly salesman. Clean facilities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very helpful

Our sales associate was very patient, helpful and knowledgeable throughout the process of finding and purchasing our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was our first Dodge purchase. Our Saleman was Jason...

This was our first Dodge purchase. Our Saleman was Jason Allman. Jason was very nice to work with and very thorough. He answered any questions we had. It was a non-stressful buying experience. We will definitely be back.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership ain't Progressive!

What can you say about a dealership that tells you with a straight face that the price listed on Cars.com was NOT the selling price, but actually their cost? Then they tried VERY hard to get me to pay about $3000 more than the price listed on Cars.com. After we haggled about that little conflict for the better part of an hour, then they claimed that I should pay for the vehicle having gone through their 21 point (or whatever) service checklist by their crack team of professionals. The only problem was that when I opened the radiator cap, the coolant was a beautiful shade of burnt orange! Nice job guys, you earned this rating.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We apologies for the issues you had while you were here. Our intention is for all customers to have a great experience, and it is clear that this one was not. Progressive Chrysler, Jeep, Dodge would like to determine what we can do to make amends. Please feel free to call me, I am one of the owners, Tim Sanders, at 330-833-8585.

We have been Purchasing vehicles from Progressive since...

We have been Purchasing vehicles from Progressive since 1977 and know we will receive personalized attention and a great deal when we return. Jason Allman was very patient working on helping us purchase our new Jeep Wrangler. I felt very comfortable with him and felt he was very up front with us. He really put a lot of time into showing me all the features of the Jeep. I never felt rushed and he made sure all of my questions were answered (I asked a lot!) I have and will continue to recommend Progressive to anyone and everyone who is looking for a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Purchased a new Chrysler 200 on Monday from Jason Allman....

Purchased a new Chrysler 200 on Monday from Jason Allman. Had a great experience, we were in and out in about 3 hours. Jason was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What a stress free experience this was. Test drive, in...

What a stress free experience this was. Test drive, in and out in less than 3 hours. I'd like to give a Special Thank you to Brian and Craig for the beautiful new car and quality customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I bought my Dodge Journey and have it serviced at...

I bought my Dodge Journey and have it serviced at Progressive and they are awesome to work with! I highly recommend them! They have taken really good care of me and I will be a repeat customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.