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Fairfield Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,169 reviews)
Visit Fairfield Volkswagen
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 10:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
New (513) 275-5960 (513) 275-5960
Used (888) 408-1295 (888) 408-1295
Service (513) 795-8053 (513) 795-8053

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,169 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fairfield Volkswagen from DealerRater.

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Top Notch Service and Car Buy Experience

I had an excellent experience buying my first new car at Fairfield Volkswagen. Landon, Ryan, and Josh did an great job walking my wife and I through the car buying process in an informative, pressure free way. I walked out of the dealership with a fantastic deal on an amazing ride and will definitely be sending others their way. I would highly recommend considering a buying a car at Fairfield Volkswagen. You will not regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service!

I went in without an appointment. They took my car right away, provided excellent service at a reasonable cost. The staff were friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy and quick

Very laid back comfortable setting no pressuring. Enjoyed my experience buying my new volkswagon. Thank you. Would definently recommend to friends and family. Keep up the good work volswagon of Fairfield

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very Excellent Dealership and great people!

Took my car in for my 30 day courtesy check and they brought my car back to me on the exact time they told me and also washed my car! Very pleased with the service i have received from this dealership! Great people to work with! i live in indiana and its worth the 50 mile drive to come here for the experience! Highly recommend coming here to buy a Volkswagen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service Visit

Service team members are very knowledgeable, courteous and professional. Service was completed on time as quoted, and the entire experience was very efficient and positive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good Customer Service

Liz Dietrich was knowledgeable about my car, very professional and did a great job from begging to end. She explained the work performed and made great suggestions for my future services. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service visit

Excellent service, they checked my vehicle issues and repaired quickly. I feel like they did what was needed and didn’t add unnecessary parts or labor. Really happy. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great staff!

I was getting my seat repaired and Liz was very helpful. I had a nice loaner car for my use which helped me out a great deal. Because I had prior issues with my seat and my car is not that old, the issue was escalated to Volkswagen Care and the dealership paid for 75% of the repair cost. I am a forever member of the Volkswagen family and will always go to Fairfield Volkswagen for purchases and service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

TDI recall

Everything went smoothly and I got a nice loaner car to use. I also had a clicking noise that was behind the glove compartment. That was diagnosed and a new blower motor was installed quickly. Stephanie was great to work with. She kept me informed and was extremely nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Stacy and Liz are the BEST

we didn't have a lot of money and the repair cost a lot and Stacy and Liz but either way and did everything they could to help us and to minimize the cost you couldn't ask for two better people to help you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.