Reviews
Write a reviewTop Notch Service and Car Buy Experience
I had an excellent experience buying my first new car at Fairfield Volkswagen. Landon, Ryan, and Josh did an great job walking my wife and I through the car buying process in an informative, pressure free way. I walked out of the dealership with a fantastic deal on an amazing ride and will definitely be sending others their way. I would highly recommend considering a buying a car at Fairfield Volkswagen. You will not regret it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service!
I went in without an appointment. They took my car right away, provided excellent service at a reasonable cost. The staff were friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy and quick
Very laid back comfortable setting no pressuring. Enjoyed my experience buying my new volkswagon. Thank you. Would definently recommend to friends and family. Keep up the good work volswagon of Fairfield
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Excellent Dealership and great people!
Took my car in for my 30 day courtesy check and they brought my car back to me on the exact time they told me and also washed my car! Very pleased with the service i have received from this dealership! Great people to work with! i live in indiana and its worth the 50 mile drive to come here for the experience! Highly recommend coming here to buy a Volkswagen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service Visit
Service team members are very knowledgeable, courteous and professional. Service was completed on time as quoted, and the entire experience was very efficient and positive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Customer Service
Liz Dietrich was knowledgeable about my car, very professional and did a great job from begging to end. She explained the work performed and made great suggestions for my future services. Great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service visit
Excellent service, they checked my vehicle issues and repaired quickly. I feel like they did what was needed and didn’t add unnecessary parts or labor. Really happy. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great staff!
I was getting my seat repaired and Liz was very helpful. I had a nice loaner car for my use which helped me out a great deal. Because I had prior issues with my seat and my car is not that old, the issue was escalated to Volkswagen Care and the dealership paid for 75% of the repair cost. I am a forever member of the Volkswagen family and will always go to Fairfield Volkswagen for purchases and service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TDI recall
Everything went smoothly and I got a nice loaner car to use. I also had a clicking noise that was behind the glove compartment. That was diagnosed and a new blower motor was installed quickly. Stephanie was great to work with. She kept me informed and was extremely nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stacy and Liz are the BEST
we didn't have a lot of money and the repair cost a lot and Stacy and Liz but either way and did everything they could to help us and to minimize the cost you couldn't ask for two better people to help you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
