Reviews
I highly recommend seeing Adam Hussein if you are in the
I highly recommend seeing Adam Hussein if you are in the market for a new car. He was adamant about getting me the best deal possible on a new car. That being said, when you are ready to do the paperwork, be prepared for a subtle, continuous pressure to buy an extended warranty. I hate to confess that I caved to the pressure because I zeroed in on "10 years" and not "85,000 miles". My previous Toyotas have made it over the 130,000 mile mark with no issues that would have required an extended warranty. It's 4 days later and I'm still obsessing about agreeing to that warranty!
I highly recommend seeing Adam Hussein if you are in the
I highly recommend seeing Adam Hussein if you are in the market for a new car. He was adamant about getting me the best deal possible on a new car. That being said, when you are ready to do the paperwork, be prepared for a subtle, continuous pressure to buy an extended warranty. I hate to confess that I caved to the pressure because I zeroed in on "10 years" and not "85,000 miles". My previous Toyotas have made it over the 130,000 mile mark with no issues that would have required an extended warranty. It's 4 days later and I'm still obsessing about agreeing to that warranty!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with our team at Performance Toyota. We appreciate your feedback about the extended warranty discussions and will review how we present those options. Please reach out if you'd like to discuss this further.
The service and sales team here is top notch.
The service and sales team here is top notch. Jonbeck and Joe were extremely helpful when I bought my new van. I’ve been coming to this dealership for 30 years they never disappoint!
The service and sales team here is top notch.
The service and sales team here is top notch. Jonbeck and Joe were extremely helpful when I bought my new van. I’ve been coming to this dealership for 30 years they never disappoint!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your loyalty and trust in Performance Toyota over the years. Our team is glad to have helped with your new van purchase. Thank you for sharing your experience.
Performance toyota was great.
Performance toyota was great. They didn't pressure me into buying a car. They did a very good job working with me to get a good deal. Best experience I've ever had buying a car and I've bought a lot of cars in my life.
Performance toyota was great.
Performance toyota was great. They didn't pressure me into buying a car. They did a very good job working with me to get a good deal. Best experience I've ever had buying a car and I've bought a lot of cars in my life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your feedback about your car buying experience with Performance Toyota. Our team aims to provide a comfortable and fair process for all customers. Thank you for choosing us.
My experience at Performance Toyota in Fairfield was
My experience at Performance Toyota in Fairfield was great! My salesman, John Campbell, was recommended to me by a friend and he was great. He made sure I got the exact car I wanted and kept me informed every step of the way. I was very comfortable with him and the whole process. I love my new RAV4! Thanks John for making it happen for me :)
My experience at Performance Toyota in Fairfield was
My experience at Performance Toyota in Fairfield was great! My salesman, John Campbell, was recommended to me by a friend and he was great. He made sure I got the exact car I wanted and kept me informed every step of the way. I was very comfortable with him and the whole process. I love my new RAV4! Thanks John for making it happen for me :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback and are glad our team helped you find the right RAV4. Thank you for choosing Performance Toyota. Enjoy your new vehicle.
We traded in our old Sienna and purchased a new one.
We traded in our old Sienna and purchased a new one. The salesman was awesome!
We traded in our old Sienna and purchased a new one.
We traded in our old Sienna and purchased a new one. The salesman was awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Performance Toyota for your Sienna trade-in and purchase. We're glad our team made the process smooth. We appreciate your feedback.
Worst customer service.
Worst customer service. Finance department messed up my plates and refused to help me resolve it. Still haven’t heard back . I’ve been gaslit and repeatedly lied to. Don’t buy a car from these people!
Worst customer service.
Worst customer service. Finance department messed up my plates and refused to help me resolve it. Still haven’t heard back . I’ve been gaslit and repeatedly lied to. Don’t buy a car from these people!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Staff very friendly and knowledgeable; however, the wait
Staff very friendly and knowledgeable; however, the wait times to be seen by financing and then to wait on car to be completed in delivery bay was excessive.
Staff very friendly and knowledgeable; however, the wait
Staff very friendly and knowledgeable; however, the wait times to be seen by financing and then to wait on car to be completed in delivery bay was excessive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you for your review. We’re committed to providing outstanding customer service at Lexus of Austin. To further discuss the duration of your interaction with our Finance Team, please contact us directly. Best regards, Jermine Dixon General Sales Manager Performance Toyota 513-874-8797
Worst finance department!
Worst finance department! Messed up my plate paperwork and didn’t help me resolve it. Refused to call me back. Still haven’t heard back.
Worst finance department!
Worst finance department! Messed up my plate paperwork and didn’t help me resolve it. Refused to call me back. Still haven’t heard back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michelle, We appreciate you taking the time to share your feedback with us. I would like to speak with you about your experience with our Finance Team when working on your plate paperwork. Whenever you can, please give me a call so we may discuss this further. Sincerely, Jermine Dixon General Sales Manager Performance Toyota 513-874-8797
Purchased a used car last Saturday.
Purchased a used car last Saturday. Service was great, everything was explained. Joe was my salesman, he's fantastic, and TJ was my financial person. He was great and got me a low interest rate plus an awesome warranty. You guys ROCK! I will be buying from them again, and I would recommend them to all my family and friends. Thank you Performance Toyota for making my buying experience pleasurable.
Purchased a used car last Saturday.
Purchased a used car last Saturday. Service was great, everything was explained. Joe was my salesman, he's fantastic, and TJ was my financial person. He was great and got me a low interest rate plus an awesome warranty. You guys ROCK! I will be buying from them again, and I would recommend them to all my family and friends. Thank you Performance Toyota for making my buying experience pleasurable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're happy to hear our team made your car buying experience enjoyable. Thank you for allowing Performance Toyota to serve you, and for your recommendation. We wish you the best with your new vehicle.
Meg Shannon, Product Specialist was incredible!
Meg Shannon, Product Specialist was incredible! This was the best car buying experience we’ve ever had. She was professional, helpful and patient! Thanks to Meg we found the perfect car!
Meg Shannon, Product Specialist was incredible!
Meg Shannon, Product Specialist was incredible! This was the best car buying experience we’ve ever had. She was professional, helpful and patient! Thanks to Meg we found the perfect car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're truly glad to hear about your excellent car buying experience with our team. We'll be sure to share your praise, and we hope the new car meets all of your expectations. Thank you for choosing Performance Toyota!