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Kings Kia

(442 reviews)
Visit Kings Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
New (877) 276-8475 (877) 276-8475
Used (866) 764-1154 (866) 764-1154
Service (866) 795-3002 (866) 795-3002

Reviews

(442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kings Kia from DealerRater.

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Service for my KIa.

I always have a good experience at Kia. All the services advisors are very helpful and nice to work with. Ross was one of the service advisors that I usually work with there when I bring my car in and he is very helpful and very informative of the stuff that was done on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for visiting Kings Kia, Lindsay! We will be sure to thank Ross and the rest of the team for providing you with excellent service. We look forward to working with you again!

Retired

The service we got on our nearly new (and first ever) Kia was our first service experience with Kings Kia. Though just an oil change, the service was efficient and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for visiting Kings Kia! We are happy to know that you enjoyed your oil change. Let us know if there is anything else we can help you with. We look forward to working with you again!

Shawn was just so amazing and friendly. I would...

Shawn was just so amazing and friendly. I would definitely recommend buying a kia from there. The process was so relaxing and calm. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad to hear that you enjoyed your time with us at Kings Kia! Thank you for stopping by!

Great experience buying our car from Steve Harvey! He's...

Great experience buying our car from Steve Harvey! He's friendly, knowledgeable and worked hard to make sure we got the car we wanted. Would definitely recommend him to anyone looking to buy a new or used Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hi there, thanks for the kind words with Steve! We're glad to hear your experience was positive. We're here anytime you need help.

This has probably been the most enjoyable car buying...

This has probably been the most enjoyable car buying experience EVER! Shawn Harvey not only did his job, but went above and beyond. I called the Eastgate KIA, could not get a hold of a salesperson, left 2 messages, both with MANAGERS, and not ONE person has called me back to date. That was the 6th of January.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We are so happy to see that Shawn and the Kings Kia team exceeded your expectations and made such a positive impression on you. Congratulations on your purchase; we look forward to working with you again.

Great experience, highly recommend Shawn Harvey. Will...

Great experience, highly recommend Shawn Harvey. Will definitely refer family and friends. Everyone there was friendly and helpful and knowledgeable. Made the process very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We truly appreciate your recommendation for Shawn and our team. Thank you so much for the referrals and we hope to see you again at Kings Kia!

The search for a Kia telluride sold at msrp can be...

The search for a Kia telluride sold at msrp can be difficult. I spent a lot of time making my decision and the sales team was very helpful. I received great service and straight forward pricing. No one was pushy with add ons and that made my experience great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi there, thanks for the great review! We're glad to hear your experience was great. We appreciate your business and are here anytime you need help.

Thank you Rob, Bob, Rhonda, Chris and Andy for helping...

Thank you Rob, Bob, Rhonda, Chris and Andy for helping once again finding the right car for the right price!! You all are so amazing and me and my family will continue to purchase our vehicles from you! Thank you Michelle G.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the warm recommendation of the team here at Kings Kia. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here!

My husband and I bought a new Kia Sportage. We dealt with...

My husband and I bought a new Kia Sportage. We dealt with Bob Merry. Awesome. Went over and beyond for us. Also Rhonda and Tyler were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife's been coming here for maintenance on a more than...

My wife's been coming here for maintenance on a more than regular basis for close to maybe two years now. The car's been burning oil more than normal that long. My wife called the dealership's maintenance and asked what she should do. Guy literally told her over the phone that she should drive it out and if the car breaks down they'll tow it. I can only assume this is to void your warranty because it would be negligence on your part. I called the dealership and brought it up, they got us an appointment. They had her do some test THREE TO FOUR TIMES where they put oil in the engine and marked the dipstick and told her she couldn't remove it to check the oil while the test was in process. Each test took 1k miles. I made sure to get this in writing. It was then determined that the catalytic converter was burning. At one point they had to change spark plugs. A quick search online of the 2015 kia soul exclaim shows literally that burning oil the way it has been, a burning catalytic converter, changing of spark plugs are all symptoms of these things engines going bad. So KIA played my wife until the warranty went out, no surprise, and I see online that there's a class action lawsuit against KIA for these things. I will actively start look into seeing if we can join it and discourage everyone I talk to from coming here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.