Reviews
I have been getting my 2022 ford explorer serviced here since I purchased it new. A little over a Month ago I had them replace two flex joints. I noticed a sound like a muffled lawn mower engine and made an appointment this morning on 8/21/26 to have them put it on the rack and let me know where the noise was coming from. They made me pay $195 plus tax which came out to $208.16 for just looking at my car to let me know what the noise is and where it was coming from. I have never had to pay for having my car "looked at". Absolutely ridiculous and will never go back there again. BEWARD OF THEIR SERVICE DEPARTMENT!!!!!!!!!
I have been getting my 2022 ford explorer serviced here since I purchased it new. A little over a Month ago I had them replace two flex joints. I noticed a sound like a muffled lawn mower engine and made an appointment this morning on 8/21/26 to have them put it on the rack and let me know where the noise was coming from. They made me pay $195 plus tax which came out to $208.16 for just looking at my car to let me know what the noise is and where it was coming from. I have never had to pay for having my car "looked at". Absolutely ridiculous and will never go back there again. BEWARD OF THEIR SERVICE DEPARTMENT!!!!!!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Brian, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Please reach out to me directly at 513-752-6611 Ext. 1424. Thank you, Mike Corcoran, Service Manager.
Well not the response I wanted. I was hoping you would disagree in charging a customer 1 hour of labor for doing zero work except putting a car on a rack and looking for a noise on the exhaust. I guess this is how you run your organization. I hope a lot of people see this review.
Shady person, would not recommend unless you want to be ripped off. Please be cautious
Shady person, would not recommend unless you want to be ripped off. Please be cautious
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We take concerns like this seriously and would appreciate the opportunity to understand what happened and address your experience. Please contact Mike Mikles, General Sales Manager, at 513-752-6611, ext. 1111 so we can discuss your concerns directly. We value the opportunity to make things right.
Hello, this is Mike Mikles, General Sales Manager. I wanted to inform you that Chad has been let go, and is no longer with Mark Williams Auto Group. We work hard to ensure that we remain a place that is both Easy to Find and Easy to Deal With, and if you feel we didn't live up to this, please reach out to me and I will do everything in my power to make it right. I can be reached at 513-752-6611, ext. 1111 or [email protected]. Thank you.
Greg at Beechmont Ford was excellent to work with and very knowledgeable. All the staff we came across while we were at the dealership were very friendly.
Greg at Beechmont Ford was excellent to work with and very knowledgeable. All the staff we came across while we were at the dealership were very friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for recognizing our team's knowledge and friendliness. We appreciate your feedback about Beechmont Ford.
I called about a truck for sale, informed the salesman I wanted to buy it. But I wouldn’t be able to make the drive for a 3 days to my work schedule (first responder). I followed up by telling them I had funds ready through my credit union and sent them confirmation I had a rental car to drive me there. I asked if they needed a deposit to hold the truck and was told no, they would hold it. The following day I was texted that the truck had sold and sent a much more expensive option. Now I have had a credit inquiry, rental car fees and time off work for no reason.
I called about a truck for sale, informed the salesman I wanted to buy it. But I wouldn’t be able to make the drive for a 3 days to my work schedule (first responder). I followed up by telling them I had funds ready through my credit union and sent them confirmation I had a rental car to drive me there. I asked if they needed a deposit to hold the truck and was told no, they would hold it. The following day I was texted that the truck had sold and sent a much more expensive option. Now I have had a credit inquiry, rental car fees and time off work for no reason.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. We would love the opportunity to get in touch with you and address your concerns. Please contact me at 513-752-6611 ext. 1111 - Thank you, Mike Mikles, General Sales Manager.
Luke underman was so helpful so nice and he explained everything to us he showed me how to turn on the car how to use my phone he was just so kind he said if you need anything just call
Luke underman was so helpful so nice and he explained everything to us he showed me how to turn on the car how to use my phone he was just so kind he said if you need anything just call
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with our team at Beechmont Ford. We appreciate your feedback and are glad to hear you found the assistance helpful.
Update on a review I made on Feb. 27. Mike the service manager wrote love to talk to you about your experience call me. So I did twice left a message. Didn’t get a call back. I guess he just tried to make it look good. Now let’s go to the finance Dept. When I call Ford Corporate they said the name on the warranty and the the truck didn’t match. Told me to call the dealer and get that sorted out. So call them and left a message did I get a call back Nope!!!!!! 30+ year customer gone. Nice job…….
Update on a review I made on Feb. 27. Mike the service manager wrote love to talk to you about your experience call me. So I did twice left a message. Didn’t get a call back. I guess he just tried to make it look good. Now let’s go to the finance Dept. When I call Ford Corporate they said the name on the warranty and the the truck didn’t match. Told me to call the dealer and get that sorted out. So call them and left a message did I get a call back Nope!!!!!! 30+ year customer gone. Nice job…….
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike was very professional in how he provided information about the car in question. He was honest and truly gave us step by step direction on this purchase. When I choose to purchase another vehicle I will first go back to Beechmont Ford and see Mike.
Mike was very professional in how he provided information about the car in question. He was honest and truly gave us step by step direction on this purchase. When I choose to purchase another vehicle I will first go back to Beechmont Ford and see Mike.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I have been using Beechmont Ford for my service for over 25 years now. That in itself says a lot, but my recent experience reminded why I keep going back. I took it in for service for four warning lights on the dash (i knew something was severely wrong, at least I thought I did). Took it into Mike Corcoran and they diagnosed it as a ABS sensor, got if fixed and got me back on the road in a few days. Was able to get a rental 4x4 truck, which put icing on the cake due to the 11" of snow we got on 1/25/26. Was able to get around with the terrible road conditions. Thank you Beechmont Ford, Mike Corcoran, service advisor, and the whole team!!!!!!
I have been using Beechmont Ford for my service for over 25 years now. That in itself says a lot, but my recent experience reminded why I keep going back. I took it in for service for four warning lights on the dash (i knew something was severely wrong, at least I thought I did). Took it into Mike Corcoran and they diagnosed it as a ABS sensor, got if fixed and got me back on the road in a few days. Was able to get a rental 4x4 truck, which put icing on the cake due to the 11" of snow we got on 1/25/26. Was able to get around with the terrible road conditions. Thank you Beechmont Ford, Mike Corcoran, service advisor, and the whole team!!!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tricia Louis is very good at her job, friendly and knowledgeable always willing to lend a helping hand
Tricia Louis is very good at her job, friendly and knowledgeable always willing to lend a helping hand
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tricia Louis I contacted to try to get my brother help finding a truck he was looking for and she referred me to the right person to help him.
Tricia Louis I contacted to try to get my brother help finding a truck he was looking for and she referred me to the right person to help him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase