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Kings Ford

(1,825 reviews)
Visit Kings Ford
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 10:00am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award
New (866) 414-8840 (866) 414-8840
Used (855) 268-7552 (855) 268-7552
Service (855) 373-3239 (855) 373-3239

Reviews

(1,825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kings Ford from DealerRater.

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I enjoyed my car shopping/buying experience at Kings Ford

I visited Kings Ford to look at and drive an Ecosport. I was referred to Kings Ford through the Costco Program. I met with Jacob Wires and drove an Ecosport on Monda evening. Travis (Sales Manager) introduced himself and he and Jacob worked together to offer me a good deal. I wanted to look at and drive other subcompact SUVs before making a decision. After some online research and much thought, I decided to look into purchasing an Escape. Jacob reached out the next day and worked up pricing on the Escape. I came in later that evening to test drive the Escape and decided to purchase. Throughout the process, Jacob was pleasant, professional, and patient with my many questions. Everyone I interacted with at the dealership was pleasant and helpful. I look forward to owning an Escape and continuing my relationship with the people at Kings Ford. Based on my experience, I would recommend Jacob, Travis and Kings Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so elated to hear that you had such a wonderful five-star car buying experience with Jacob and Travis. We strive to have great customer care at all times and your feedback reflects that. We thank you kindly for the recommendation and can't wait to see you again. Welcome to the Kings Ford family!

New used truck

My second vehicle from Marshal. my wife and i were treated very well from the minute we stepped on to the lot to when we left in a new (used) F-150.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We thank you kindly for leaving such great feedback with us! We are happy to hear that you and your wife had a wonderful five-star car buying experience at the dealership. Congrats on your F-150! If you ever need anything, let us know!

Exceptional Service

Steve McAfee was a pleasure to deal with. He listens to the needs of the customer and is more than willing to help find exactly what you need- even if it’s not on his lot. It will be a while before we need a new car but Steve has earned our business for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We thank you for taking the time to leave feedback with us on your experience at the dealership with Steve. We strive to have great customer care at all times. We will be sure to share you feedback with Steve. Welcome to the Kings Ford family!

Painless, fast, easy, and honest

It was my first time buying a car. They treated me well and did not pressure me into buying a car. I took the car for a test drive and told them I needed to think about it. They were understanding and did not pressure me further to buy the vehicle. Two days later I made the purchase and it was a wonderful experience. Would shop again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you kindly for talking the time to leave such great feedback with us! Congrats on your first car buying experience! We appreciate the recommendation and five-stars. We hope to see you again soon.

Good buying experience overall

After finding the new vehicle on the website at the price I thought was reasonable, I stopped by the dealership. I was met immediately by a salesperson, Jacob, who was not at all pushy and I felt comfortable with pursuing my purchase. When we sat down to negotiate my trade-in, things got a little rocky with the sales manager but we came to an agreement on the trade. I then questioned why the internet price was not the price that was being offered with my financing options. I was then explained that the internet price was only for those taking the high-interest payment plan from Ford or if you were paying with cash-in-hand. This was not listed in any clear language on the website. I kept asking why this was not clearly spelled out, and was told that would not make effective marketing. I agree, but neither does not being transparent with your customers. Andy in Finance was very pleasant to work with when finalizing all of the necessary documents.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Sam, for taking the time to leave such great feedback with us on your overall call buying experience! We truly strive to have the best customer care at all times. We are elated to know that Jacob and Andy were such a pleasure to work with during the whole car buying process. We take all feedback into consideration as it helps us improve! If you ever need anything, let us know. Take care.

Very welcoming

Had a great visit. First class staff. It was very nice to do most of the deal online via email do to my work schedule

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a wonderful visit at the dealership! Congrats on your purchase. We appreciate the five-stars and recommendation. Welcome to the Kings Ford family!

Geno and Travis were great to work with.

This is the second vehicle we have bought from Kings Ford and the experience was great. I would highly recommend Kings Ford and Geno and Travis to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! Congrats on your second purchase. We are elated to hear that Geno and Travis were a pleasure to work with. Thank you kindly for the five-stars and recommendation. We hope to see you again soon.

Awesome!

Excellent service and people. Would drive 50 Minutes to have the service that this ford dealership provides!! Recommend to family and friends. So happy with my car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you kindly for taking the time to leave feedback with us! We appreciate you taking the drive to the dealership, Jesskate! We strive to have great customer care and your review reflects that! If you ever need anything, let us know!

Very Helpful

The staff is knowledgeable and friendly. Only down side was there was no leasing option available for the kind of car I ended up purchasing. They work hard to get your business though.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Nancy, thank you for taking the time to leave feedback with us on your overall experience at the dealership! We strive to have great customer care at all times! Congrats on your purchase. We appreciate your high rating and recommendation. If you ever need anything, let us know. Welcome to the Kings Ford family!

Honest, no pressure!

Honest and no pressure sales people are exactly what you will find when you shop at Kings Ford. We ordered our vehicle exactly as we wanted and it arrived at the dealership in the time quoted. Overall a great buying experience was had from our salesman David Giese and the sales manager Travis Martin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you kindly for leaving great feedback with us! We are elated to hear that you had a wonderful five-stars overall experience at the dealership with David and Travis! We appreciate your business and welcome you to the Kings Ford family!