Reviews
Adriana and Jimmy the manager are very helpful and took
Adriana and Jimmy the manager are very helpful and took care of all my issues. Went above and beyond!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
No one was genuinely interested, took ownership to repair
No one was genuinely interested, took ownership to repair a steering problem that 4 day old car had.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
My Experience with Ocean Cadillac was very good,
My Experience with Ocean Cadillac was very good, Michael's response to my request and wishes was very good, and the finance process, as well was very fast and efficient. I would consider purchasing my second car with you guys.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!
Took my CT4 for oil change and regular maintenance,
Took my CT4 for oil change and regular maintenance, everything was done well. Orlando Mancina took care of me on a very professional and courteous manner. He got me a ride from the dealer to my office and back witch was very much appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Armando, Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I told Orlando my gear shifter broke and sent in pics on
I told Orlando my gear shifter broke and sent in pics on 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not have my car. When I followed up the following week, part was still not in & repair was closed. A month later and you guys are asking for a review on a repair you never did.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Enrique is a very hard-working and knowledgeable sales
Enrique is a very hard-working and knowledgeable sales person. He was willing to spend a significant amount of time with us going over the vehicle and helping us with the entire experience. Overall we had a very positive experience with Ocean Cadillac and with the help of the general manager, Victor, we were able to get our dream vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Matt, Thank you for your very kind review. Enrique and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.
Orlando Castellon was very communicative , cordial and
Orlando Castellon was very communicative , cordial and helpful throughout the Service of my Escalade which required multiple visits due to a wait on parts to complete everything. I appreciate the total Professional Services rendered Sincerely, Jm
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad Orlando was able to help, and we hope to see you again!
Purchased a pre-owned non-Cadillac vehicle.
Purchased a pre-owned non-Cadillac vehicle. Although I might be the cheapest customer ever in the history of Ocean Cadillac, all staffs were quite polite to me. Totally different from Toyota near by, I purchased a brand-new vehicle, was so frivolous and rude. The sales person at Ocean Cadillac, Anastasia, was quite nice person and so comfortable to deal with. She even reached out to me several times after the purchasing for “after-care”. I will definitely consider of purchasing a Cadillac from her for the next occasion.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Very helpful and made the process super easy.
Very helpful and made the process super easy. I would do it again with him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well, Ryan, and truly appreciate your feedback!
This dealership has abysmal customer service and
This dealership has abysmal customer service and management and I will never bring my vehicle or business back here.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.