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Mercedes-Benz of Naples

(1,858 reviews)
Visit Mercedes-Benz of Naples
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 534-0412 (877) 534-0412
Used (866) 961-9924 (866) 961-9924
Service (866) 959-0104 (866) 959-0104

Reviews

(1,858 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naples from DealerRater.

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Great all around experience!

Great experience buying an auto from Mercedes of Naples. This was my second purchase, and dealt with Joe Politi both times. He has an understanding of what the customer wants, and this extends to the “after sale experience”.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Traded and purchased

I have had a 2009 MB since 2013 and traded it in only to get updated electronics including security measures, as in back up camera and keyless entry. Only reason I did not say excellent is b/c the end financial transaction benefitted the dealership way more than it did me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Owner of car

Exceptional service. Chuck Searles is kind, efficient and knowledgeable, he is the best service adviser I have ever had at any dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Great to hear! He's awesome and it's always great to hear that your work is appreciated so i'll make sure he sees this!

The service was excellent as usual

I brought my car dealership for maintenance and everything was excellent as usual

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Great to hear! Thank you!

Happy

Don’t often participate in these surveys however in this case we made an exception It began last year when we met Adam Davis We were in for service and left with an outstanding vehicle Again this year we’re back to him to purchase another vehicle Why? Because he is the most professional,honest, competent, enthusiastic and caring salesperson we have ever met We won’t go anywhere else!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Car was picked up, serviced and delivered.

Car was picked up, serviced and delivered. Very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the 5 star review!

Donald Waggoner

Excellent service, turned out to be only nail in tire, repaired at on charge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you!

Great customer service

Myself and my wife had a wonderful sales experience with Dennis Stout i.e test drive, purchase with lots of revisions, delivery earlier than expected,and transportation to NJ. You will see us again I am sure. Thanks Dennis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great service with MB of Naples

good service each time and I get a loaner vehicle too. great service people and a beautiful facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words! Thanks for being a member of the Mercedes-Benz of Naples Family!

Jackie Dressman

What? No 6, 7, 8, 9 or 10 stars? Why do they stop at 5? Jackie is a 10. We can't say enough good about her. She has taken care of us for 18 years. Enough said. Ann and Morrie Doyle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.