Reviews
Great all around experience!
Great experience buying an auto from Mercedes of Naples. This was my second purchase, and dealt with Joe Politi both times. He has an understanding of what the customer wants, and this extends to the “after sale experience”.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Traded and purchased
I have had a 2009 MB since 2013 and traded it in only to get updated electronics including security measures, as in back up camera and keyless entry. Only reason I did not say excellent is b/c the end financial transaction benefitted the dealership way more than it did me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Owner of car
Exceptional service. Chuck Searles is kind, efficient and knowledgeable, he is the best service adviser I have ever had at any dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great to hear! He's awesome and it's always great to hear that your work is appreciated so i'll make sure he sees this!
The service was excellent as usual
I brought my car dealership for maintenance and everything was excellent as usual
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great to hear! Thank you!
Happy
Don’t often participate in these surveys however in this case we made an exception It began last year when we met Adam Davis We were in for service and left with an outstanding vehicle Again this year we’re back to him to purchase another vehicle Why? Because he is the most professional,honest, competent, enthusiastic and caring salesperson we have ever met We won’t go anywhere else!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Car was picked up, serviced and delivered.
Car was picked up, serviced and delivered. Very efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review!
Donald Waggoner
Excellent service, turned out to be only nail in tire, repaired at on charge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you!
Great customer service
Myself and my wife had a wonderful sales experience with Dennis Stout i.e test drive, purchase with lots of revisions, delivery earlier than expected,and transportation to NJ. You will see us again I am sure. Thanks Dennis.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great service with MB of Naples
good service each time and I get a loaner vehicle too. great service people and a beautiful facility.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words! Thanks for being a member of the Mercedes-Benz of Naples Family!
Jackie Dressman
What? No 6, 7, 8, 9 or 10 stars? Why do they stop at 5? Jackie is a 10. We can't say enough good about her. She has taken care of us for 18 years. Enough said. Ann and Morrie Doyle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
