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Bert Ogden Buick GMC

(157 reviews)

Reviews

(157 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bert Ogden Buick GMC from DealerRater.

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Great vehicle selection

The salesman found me a nice vehicle, not what I origanaly had in mind but the vehicle I ended buying at the end was a great choice.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fast Service!

They really listed to what i needed and was able to afford. Also the process was very fast! Was in and out with my new truck in less than I expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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SATISFIED

They were very helpful, attentive, and friendly. I loved the experience it was great. Thanks Danny you are an awesome person, I will recommend you to my family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for your outstanding review! We're glad to hear that our team was helpful, attentive, and friendly! We strive to provide excellent customer service, and we're glad that this was the case for you. We will be sure to pass along your comments to Danny. Thank you for your business and recommendation. We look forward to working with you again! Best, Bert Ogden Buick GMC Team

Dealer response

Thanks for your outstanding review! We're glad to hear that our team was helpful, attentive, and friendly! We strive to provide excellent customer service, and we're glad that this was the case for you. We will be sure to pass along your comments to Danny. Thank you for your business and recommendation. We look forward to working with you again! Best, Bert Ogden Buick GMC Team

Excellent service and facilities .

Good customer service. They provide excellent facilities for waiting plus good coffee. But for a quick lube service is quite long the waiting period. They could improve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Went to get an oil change in my Yukon and they were very friendly in helping me out. They told me it would take about 1 to 2 hours but within the hour it was done. I loved the quick and efficient service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great staff.

Finding the right price and getting exactly what you want. Overall everything was a good fast process. Good customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great

I like that I had the opportunity to speak with the sales and finance managers and along with their team they all made sure they would hear me and understand my needs and answered to all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service Dept, good work done here.fast also.

I like Alfred in the service dept. he would make anyones daybrighter. The work is done right, and a fair price is paid.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Excellent customer service I am completely satisfied with my advisor and very fast the process ,is the best customer service on the valley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great salesman

All very honest and willing to help. The person explained all thr cats technology was great. 3 years sgo there was no such explaining at Nissan McAllen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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