Reviews
I informed them it was my transmission and the car was
I informed them it was my transmission and the car was notifying it was the transmission problem and they made me wait 1 week to diagnose and over 2 weeks for repairs. Agent didn?t tell me about my insurance deductible, they charged me for a new battery because they indicated they ?needed the battery to properly diagnose? although my car was showing it was a transmission problem. Lastly they did an oil change that I had not approved to be completed and did not find out about the charge until I got there to pick up the vehicle. Over all expierence was bad as they took 3 weeks to get my vehicle back with a quote of $300+ that I would have to pay but when I arrived they had charged me $700 as it included the insurance deductible (I was not aware of prior) and the charge for an oil change I had not approved.
I informed them it was my transmission and the car was
I informed them it was my transmission and the car was notifying it was the transmission problem and they made me wait 1 week to diagnose and over 2 weeks for repairs. Agent didn?t tell me about my insurance deductible, they charged me for a new battery because they indicated they ?needed the battery to properly diagnose? although my car was showing it was a transmission problem. Lastly they did an oil change that I had not approved to be completed and did not find out about the charge until I got there to pick up the vehicle. Over all expierence was bad as they took 3 weeks to get my vehicle back with a quote of $300+ that I would have to pay but when I arrived they had charged me $700 as it included the insurance deductible (I was not aware of prior) and the charge for an oil change I had not approved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. Thank you for being a part of the Gilbert Family. Respectfully, Dustin Shatzer --Gilbert Fixed Operations Manager --(863) 824-3612
Gilbert Chevrolet-Maurice was very knowledgeable when
Gilbert Chevrolet-Maurice was very knowledgeable when fixing our 2009 Corvette. The service department personnel were good to work . The part needed was not supposed to ever break and no new Chevy part available. Chevrolet needs to support their cars better.
Gilbert Chevrolet-Maurice was very knowledgeable when
Gilbert Chevrolet-Maurice was very knowledgeable when fixing our 2009 Corvette. The service department personnel were good to work . The part needed was not supposed to ever break and no new Chevy part available. Chevrolet needs to support their cars better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612
They didn?
They didn?t fix the problem. The excuse was it quit doing it while we had it so they couldn?t diagnose the problem correctly. Same old crap
They didn?
They didn?t fix the problem. The excuse was it quit doing it while we had it so they couldn?t diagnose the problem correctly. Same old crap
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (863) 824-3612 to discuss your concerns, as your satisfaction is of utmost importance to us. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612
Great experience with purchase of 2025 Colorado Z71.
Great experience with purchase of 2025 Colorado Z71. No sales pressure. Very knowledgeable of the vehicle and features. No pressure on extended warranties and add-ons. Super smooth purchase
Great experience with purchase of 2025 Colorado Z71.
Great experience with purchase of 2025 Colorado Z71. No sales pressure. Very knowledgeable of the vehicle and features. No pressure on extended warranties and add-ons. Super smooth purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez --Gilbert Experience Manager --(863) 824-3612
Christine Touchet
It was a pleasure dealing with Gilbert both Kevin and Chris they were very attentive to my needs. This visit was for some work done...but we have also purchased many vehicles from Gilbert.
Christine Touchet
It was a pleasure dealing with Gilbert both Kevin and Chris they were very attentive to my needs. This visit was for some work done...but we have also purchased many vehicles from Gilbert.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christine, thank you for your kind review; we are happy to pass along your comments to the team here at Gilbert Chevrolet Company, INC.! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612
New and used vehicles
Great place to do business...only place!! Very nice people, great service center, trustworthy. They treat you like family.
New and used vehicles
Great place to do business...only place!! Very nice people, great service center, trustworthy. They treat you like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Harry, we appreciate your positive review about your recent experience with us! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612.
Great service
Amber was awesome. She always answered any questions I had, without hesitation. If I needed anything else, I wouldn?t hesitate contacting her. Whenever there was an issue, she immediately contacted me. She is definitely an asset to your company.
Great service
Amber was awesome. She always answered any questions I had, without hesitation. If I needed anything else, I wouldn?t hesitate contacting her. Whenever there was an issue, she immediately contacted me. She is definitely an asset to your company.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you for being part of the Gilbert Family. Respectfully, Renee Juarez --Gilbert Experience Manager --(863) 824-3612
Excellent experience
Albert made my first time buying a new car an all around great and easy experience. He and his team were there to answer any and all questions I had. I will definitely be recommending Albert at Gilbert Chevrolet to anyone I know looking for a new car!
Excellent experience
Albert made my first time buying a new car an all around great and easy experience. He and his team were there to answer any and all questions I had. I will definitely be recommending Albert at Gilbert Chevrolet to anyone I know looking for a new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Victoria, thank you for your kind review; we are happy to pass along your comments to the team here at Gilbert Chevrolet Company, INC.! Thanks again for the recommendation, and have an amazing day!
No new car
They(the sales person put our name in the computer) supposedly had our name on a car coming in, and they sold it out from under us, we never got a chance to buy it.. No other name was on it when we were there.. Oh well we'll take our money/business somewhere else..
No new car
They(the sales person put our name in the computer) supposedly had our name on a car coming in, and they sold it out from under us, we never got a chance to buy it.. No other name was on it when we were there.. Oh well we'll take our money/business somewhere else..
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like to have a better understanding of your experience. Please reach out to me at (863) 824-3612 at your earliest convenience and I will do my best to resolve this with you. Respectfully, Renee Juarez -- Gilbert Experience Manager -- (863) 824-3612
Quick check
Great service was able to get a quick check on my vehicle prior to going on a long trip.
Quick check
Great service was able to get a quick check on my vehicle prior to going on a long trip.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marisol, we're happy to hear you had such a positive experience with our team! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez --Gilbert Experience Manager --(863) 824-3612