Reviews
Write a reviewOvercharged and told to falsify survey
Overcharged for parts and charged diagnostic fees even though repair was done there. Then was told to falsify Mazda customer survey in order to get a credit for the overcharges, Formal complaint has been filed with Mazda Customer Care and corporate advocate team.
Overcharged and told to falsify survey
Overcharged for parts and charged diagnostic fees even though repair was done there. Then was told to falsify Mazda customer survey in order to get a credit for the overcharges, Formal complaint has been filed with Mazda Customer Care and corporate advocate team.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer Service
We rented a brand new CX-5 while visiting the area and found the radio did not work at all. Talked on phone with Steve Wilkinson, a salesperson and he said to stop by, so we did. As he was getting a technician to help us, his manager(I believe his name was Ray) yelled at him and the tech for helping us! So the tech left and Steve popped the hood and looked at the fuses. The radio fuse was missing so he put one in and the radio worked. Steve knows real customer service; sadly, his manager did not. We try out certain rental cars to see if we want to buy, so Steve was right to help us for a future sale. First impressions really count! Thank you, Steve W!
Customer Service
We rented a brand new CX-5 while visiting the area and found the radio did not work at all. Talked on phone with Steve Wilkinson, a salesperson and he said to stop by, so we did. As he was getting a technician to help us, his manager(I believe his name was Ray) yelled at him and the tech for helping us! So the tech left and Steve popped the hood and looked at the fuses. The radio fuse was missing so he put one in and the radio worked. Steve knows real customer service; sadly, his manager did not. We try out certain rental cars to see if we want to buy, so Steve was right to help us for a future sale. First impressions really count! Thank you, Steve W!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer service
Very friendly and accommodating dealership. Can not comment on the repair as we have not yet picked our car up. Will definitely use for service in the future.
Excellent customer service
Very friendly and accommodating dealership. Can not comment on the repair as we have not yet picked our car up. Will definitely use for service in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This car dealership is nice to work with
These people have been pleasant to deal with from the first day I bought my car to the oil changes as well...
This car dealership is nice to work with
These people have been pleasant to deal with from the first day I bought my car to the oil changes as well...
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase