Reviews
Write a reviewWent in and got an oil change. Did a great service very happy customer. Will recommend
Went in and got an oil change. Did a great service very happy customer. Will recommend
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Jesus! We’re glad you had a great experience with your oil change at Alan Jay KIA. Your satisfaction means a lot to us. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Alan Jay Kia Team
That Allen & J Kia are the worst of the worst we had paid to have work done on our car and they said it was finished and we left there only to find out they did absolutely nothing! They didn't do a thing they are so full of EVIL, DISHONESTY and DECEPTION don't trust them!!! The service manager there is useless comes out to me with an attitude even through it knew what it didn't do he is no good! You need to think twice about coming here to this place!
That Allen & J Kia are the worst of the worst we had paid to have work done on our car and they said it was finished and we left there only to find out they did absolutely nothing! They didn't do a thing they are so full of EVIL, DISHONESTY and DECEPTION don't trust them!!! The service manager there is useless comes out to me with an attitude even through it knew what it didn't do he is no good! You need to think twice about coming here to this place!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration regarding the service you received at Alan Jay KIA. Your feedback is vital, and we take concerns like yours seriously. We encourage you to reach out to us directly so we can discuss your experience further. Thank you for bringing this to our attention. Sincerely, The Alan Jay Kia Team
Alan Jay KIA is a great dealership. Went in with a Lease car not leased from them. John in finance worked his magic and I am now purchasing my leased KIA. Marty, John and Chris everybody was cordial and accommodating. Thank you Alan Jay
Alan Jay KIA is a great dealership. Went in with a Lease car not leased from them. John in finance worked his magic and I am now purchasing my leased KIA. Marty, John and Chris everybody was cordial and accommodating. Thank you Alan Jay
- Customer service
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We truly appreciate your positive feedback about your experience at Alan Jay KIA. It’s fantastic to hear that John, Marty, and Chris were able to assist you in purchasing your leased KIA. We strive to provide excellent service, and your kind words mean a lot to our team. We look forward to seeing you again soon! Sincerely, The Alan Jay Kia Team
I recommend ALAN JAY KIA IN SEBRING AND THE SALES KATRINA SHE ARE EXCELENTE SALES LADY AND 10 STARS CUSTOMER SERVICES FULLY RECOMMEND!!
I recommend ALAN JAY KIA IN SEBRING AND THE SALES KATRINA SHE ARE EXCELENTE SALES LADY AND 10 STARS CUSTOMER SERVICES FULLY RECOMMEND!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with Katrina at Alan Jay KIA in Sebring. Your recommendation means a lot to us. We look forward to welcoming you back in the future! Sincerely, The Alan Jay Kia Team
Truly exceptional experience; I’m on my 4th KIA with Alan Jay KIA of Sebring.
Truly exceptional experience; I’m on my 4th KIA with Alan Jay KIA of Sebring.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Sincerely, The Alan Jay Kia Team
My Husband Took My Vehicle In For The Oil Change and Every Time I Take It In I Always Am Asked For The Coupon, No one Asked Him for one So He Did Not Remember and I Was Charged the Full Price! Also Didn’t Receive The Complimentary Vehicle Wash.
My Husband Took My Vehicle In For The Oil Change and Every Time I Take It In I Always Am Asked For The Coupon, No one Asked Him for one So He Did Not Remember and I Was Charged the Full Price! Also Didn’t Receive The Complimentary Vehicle Wash.
- Customer service
- 1.0
- Buying process
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- Quality of repair
- 2.0
- Overall facilities
- 3.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mrs. Fogg, we take your feedback seriously and would appreciate the opportunity to discuss your husband's experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Alan Jay Kia Team
We we like the little soul so well we're going to buy another one My wife and I usually have 2 cars just alike We think the Kia is a great little car
We we like the little soul so well we're going to buy another one My wife and I usually have 2 cars just alike We think the Kia is a great little car
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Alan Jay Kia Team
I took my kia forte to be check for stalling and after $1,700 they told me that they change the timing chain and that was noting else they could do and gave it back to me with the same stalling problem that it went in for. Also when my wife went to pick it up the car stalled outside the dealer in Sebring just when she pulled out and they told her that she needed to get a tow truck, didn't even help a stranded customer. Now I found out that there is a recall for the oil pump that might damage the engine but they haven't call me about it. Allan Jay I hope you are aware of what your dealer are doing to the customer unless you are in it.
I took my kia forte to be check for stalling and after $1,700 they told me that they change the timing chain and that was noting else they could do and gave it back to me with the same stalling problem that it went in for. Also when my wife went to pick it up the car stalled outside the dealer in Sebring just when she pulled out and they told her that she needed to get a tow truck, didn't even help a stranded customer. Now I found out that there is a recall for the oil pump that might damage the engine but they haven't call me about it. Allan Jay I hope you are aware of what your dealer are doing to the customer unless you are in it.
- Customer service
- 1.0
- Buying process
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- Quality of repair
- 1.0
- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
This dealership was clean and welcoming. The general manager, Ted, was very helpful in helping me choose a new car and working it out with the lease car I had for only 6 months. They were honest and upfront about everything. I love the car they picked out for me. Kyle Hemler was a fantastic salesman even though he was young, he knew his stuff. He was so polite and talkative which I liked.
This dealership was clean and welcoming. The general manager, Ted, was very helpful in helping me choose a new car and working it out with the lease car I had for only 6 months. They were honest and upfront about everything. I love the car they picked out for me. Kyle Hemler was a fantastic salesman even though he was young, he knew his stuff. He was so polite and talkative which I liked.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Ted and our team here at Alan Jay Toyota. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Alan Jay Toyota Team
I made a mistake, I went to the Kia Dealership.
Not a transparent process. Got different quotes on different days with a lot of hidden fees! Customer service poor, as well. Charging above MSRP and adding in fees and almost 2,000$ value package was not cool. They did not even explain what was in said package, except for a first aid kit. Highly questionable dealer.
Not a transparent process. Got different quotes on different days with a lot of hidden fees! Customer service poor, as well. Charging above MSRP and adding in fees and almost 2,000$ value package was not cool. They did not even explain what was in said package, except for a first aid kit. Highly questionable dealer.
- Customer service
- 2.0
- Buying process
- 1.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Alan Jay Kia Team