AutoNation Ford St. Petersburg

Everything went very smooth, no headaches. We were in and out within just a couple of hours. Everyone was extremely nice, and the dealership was very clean.

Formal Complaint Regarding Service Experience AutoNation Ford St. Petersburg – 2022 Ford Mach-E To Whom It May Concern, I am extremely disappointed and frustrated with the recent service I received on my 2022 Ford Mach-E. I brought my vehicle in on September 10th due to multiple warning signs and a malfunctioning charger. What followed was one of the worst dealership service experiences I have ever had. From the start, communication was poor. The service advisor failed to clearly communicate my issues to the technician, forcing me to visit the dealership in person to explain the problems directly. After an entire week without my car, the advisor finally informed me that my warranty supposedly did not apply and that I needed to return to the dealership where I purchased the car. Why did it take him a full week to tell me this? This excuse was especially unacceptable because I have a Platinum Warranty. When I called Ford directly, I was told that if the dealership had actually contacted them, Ford would have worked with the warranty company to help get the issues resolved. In other words, I was misled and my warranty coverage was not properly honored. Adding to the frustration, I was told the charger issue had been fixed, but it absolutely was not. After all this, the only work performed on my car after a week in your shop was a fluid change—while the actual battery replacement, which I had already confirmed was needed, was not done. I requested to speak to a manager on September 15th and did not receive a call back until September 22nd. When the service manager finally called, he claimed he was familiar with my vehicle, yet he had no explanation for why the charger was still malfunctioning or why the bad battery was not replaced. He simply kept repeating that my car was out of warranty, including the charger. When I expressed my frustration about losing my car for a week with nothing resolved, the service manager dismissively told me: “Now you have your car and you should take it to another dealership.” At no point did I receive an apology, a real explanation, or any attempt at a solution. Instead, I was met with sarcasm when he said: “You are a very nice customer,” to which I replied that the only reason I was upset was because of their incompetence. This type of service is unacceptable. I was left without a car for a week, misinformed about my Platinum Warranty, ignored when I asked for updates, and disrespected by both the advisor and the manager. My issues remain unresolved, and I have been treated with nothing but poor communication and condescension. I will have no choice but to escalate this complaint to Ford corporate leave reviews all over social media

I was extremely satisfied with the servicing of my Ford Explorer at this dealership, more specifically my service representative Mathew Walsh! He was friendly and communicative throughout the entire process, and saved me thousands of dollars by dealing with the third-party warranty company directly to ensure that I got the best deal possible on my transmission replacement. Very, very pleased and thankful for Matt’s help!

I just leased a 2025 Ford Lightning and wanted to share how amazing Ricardo was! From the moment I walked in, he made everything so easy and actually fun. He helped me find the perfect setup and stayed past closing time to make sure everything was handled perfectly, no rushing, no pressure, just concerned about getting me the right vehicle for my needs and budget. The whole process was so smooth thanks to Ricardo. He's one of those salespeople who actually cares about his customers, not just making a sale. I felt like I was working with a friend who happened to be really good at his job. If you're thinking about getting a Ford, seriously ask for Ricardo. You won't find better service anywhere else. I'm absolutely loving my Lightning and couldn't be happier with the experience!

While I bought at Brendan Ford,, AutoNations has been taken care of my truck for the past 4 years since I bought it new. They are doing a great job. I will take it there when needed and refer them to friends.

I've bought multiple (5) trucks from Scott Briggs add Autonation. He is respectful and very easy to deal with.

I dropped off a car for recall service and was unable to be taken back to my work site due to having a service animal.

Team AutoNation Ford is superb. The entire experience from sales to service. GM Bruce Heath provides a white glove experience. Sales, Art is the king. Service, Mickey is superb. Don't forget Natalie who makes the concierge aspect.look easy. This is why we purchase all our vehicles at AutoNation Ford.

It was a great experience, they fixed ahead of time and delivered it to me.

Great selection of vehicles. Knowledgeable salesman. Brand new showroom. I leased a bronco sport. Finance helped protect me with paint and fabric protection and tire protection.