Reviews
Service dept was great.
Service dept was great. Was interested in new car but could not get a salesmen to help.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
From the time we walked in the door the service was
From the time we walked in the door the service was excellent. We were greeted and expressed what we were interested in and shown multiple vehicles of the same trim. Ashley answered every question we had and if she didn’t know the answer she found it. She was very patient with us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took my card for oil change.
Took my card for oil change. But they rotate my tires and damaged one of my NEW wheels lock and didnt say anything about it. When i went to install new tires they couldnt do it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We’re truly sorry about the lack of communication from our team. This is not the experience we strive to provide, and we understand how frustrating it must have been. We would like to speak with you further. Please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-356-7501
Sales Executive Tony is the very best.
Sales Executive Tony is the very best. Seamless experience. Thank you to the KIA Brandon Team. Highly recommended. Ask for Tony.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ask for John, very pleasant and made the process perfect
Ask for John, very pleasant and made the process perfect and he was knowledgeable about the vehicle I bought.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Place has gone down since the pandemic.
Place has gone down since the pandemic. Car is never washed or vacuumed. Fluids not topped off. People keep telling me they are scamming me about what needs fixing or not.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with your recent experiences. Providing thorough and trustworthy service has always been our priority, and it’s concerning to hear that we may have fallen short of your expectations. We’d like the opportunity to address your concerns, including the lack of car washing, fluid checks, and any doubts about recommended repairs. Please feel free to contact us directly so we can review your experience and work to regain your trust. Your feedback is important to us, and we’ll use it to ensure we’re providing the best possible service to every customer. Best Wishes, Brendan O’Brien, General Manager, 813-356-7501
Tori was rude, manager did not want to help with issue
Tori was rude, manager did not want to help with issue with car, bad service, needed back seat repaired, would not raise, had recall on it several years back,, manager would not make it right by repairing at no charge although I had been told that dealership would by mechanic that had spoken to manager earlier, also someone threw coffee on drivers side of car, presumably a mechanic at dealership, treated badly, manager also told me to basically live with it, I can leave it up since he and another guy got it up or put it back down and leaving it. No way to treat any customer . I rate this place a big zero, doesn’t stand by their product
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with us. It is never our intention for any customer to feel disrespected or poorly treated, and we regret that we fell short of your expectations. We would be happy to speak with you further about your experience. Please contact me. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250
Very informative, gave great instructions of how
Very informative, gave great instructions of how technology worked. The atmosphere is very relaxing but professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service writer Brandon was very helpful and paid
The service writer Brandon was very helpful and paid attention to my requests and questions. The mechanic also went above and beyond being helpful. Now my vehicle won’t flash service required until it really does need it. Thank you both very much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This KIA dealership is extremely courteous and
This KIA dealership is extremely courteous and professional. KIA of Brandon is my go to location for all of my automotive needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair