Courtesy Kia of Brandon

Went to get recall solution for engine fires that they were going to do. When we arrived they said there wasn’t one for the 2013 Sportage model I owned and would give me the date it will be available. I haven’t heard a thing since.

The service advisors are great across the board. They truly are a hard working bunch. Great respect.

Horrible customer service & no loyalty to their customers. Went in with a pre-approval from my credit union. After test driving, negotiating, and hours of going back forth with the salesperson Tony, they washed their hands of me and sold the car because the headquarters of my credit union was from out of state. Never buying a car from Courtesy Kia

Great service from Ashley Craig and other service staff. They always take great care and listen to the car owners.

Aside from the very friendly people at check-in, the service dept is awful. Made an appointment online for 8k service, which includes several items and costs over $100. Found out, after waiting 3 hours, all they did was an oil change and a quick car wash. The oil change was free since it was my 1st service visit. 3 hours! And the windshield was still covered in bugs! I won't return to this dealer for service again!

I was very disappointed with the service time. I was told it would take 2-2.5 hours for the work to be completed. I did NOT get my vehicle back until 4:30PM. Total time elapse 7.75 hours!!!!

In at least the past year, the customer service has degraded. I would not recommend them at all.

Great. Svc.Rep. Had to prove my appt. w/my phone.took 2 1/2 hrs.

Excellent service, service advisor very helpful ( Nick Edwards) he went out of his way to make sure I was satisfied. Uber and Lyft services is a must to get repeat customers. Good job!

Clean waiting area. Plenty of kind staff to answer any questions or concerns. They tell you exactly how long it will take so no surprises.