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Mullinax Ford of Kissimmee

(761 reviews)
Visit Mullinax Ford of Kissimmee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (888) 649-5229 (888) 649-5229
Used (877) 743-5439 (877) 743-5439
Service (888) 904-3118 (888) 904-3118

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of Kissimmee from DealerRater.

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Great Experience

From start to finish the whole experience was great. I appreciate that this dealership has Sunday hours since I work all week and church on Sunday really limits my time. Adam was my first point of contact days before I arrived at the dealership and worked with us through the whole process. The trade in value I received was fair and in the end the bottom line was one I was happy with. Our buying time was cut short by my wife being called into work and Adam kept in contact the next day to complete the process and even met us halfway to deliver the car. He made it all happen smoothly from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave us a review. We're glad Adam and our team could make it convenient for you and your wife. We look forward to assisting you in the future!

Fun for the family!

Me and my growing family went to the dealership and dealer Tonia Stewart helped us into a new SUV and the way she treated my family was exalent .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Above and beyond customer service

I called the dealership with my ordinary 100 questions worth of research before committing to deciding on purchasing a truck. The OUT of the ordinary, patience and thuroughness of Mark taking the time to not only answer all my questions, but to do so in between the chaos of my children in the background continuously interrupting, is what will always make this customer service experience stand out from all my others. In a situation where I am usually dismissed or rushed along, Mark made me feel comfortable and provided me with the answers and knowledge I had hoped for but did not expect, before picking up the phone. Thank you! And you will surely be recommended by me to others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Tonia Stewart - Awesome

Thank you so much for having such a wonderful sales person as Tonia Stewart. I contacted Mullinax Ford because I knew that Tonia worked there. I have known Tonia for over 30, years, we went to school together I need a new car, but I have some pretty serious credit issues. Bless her heart, she tried so hard to help me, but because I did not have a down payment or a co signer she wasn't able to help me, but she definitely went above and beyond to help me. She didn't just take one look at me and my situation and say "sorry, I can't help you", she kept coming back with helpful suggestions and I am so grateful. I will be coming back in a couple of months to try again and when I do, I only want to deal with Tonia. Thank you again, Judi DeVille

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great buying experience

Jose Caballero made our buying a new Fusion a great experience. We look forward to using this dealer for all service on the new car, and any future car purchases. Thank you Jose!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy,Happy

My name is Felix Perez. David Spradlin and his team at Mullinax Ford are amazing.He make me feel comfortable. I purchase Two Mustang in different occasions he was very patient with me.I recommend him as a good salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent customer care

Our sales professional, Brad Tressler, could not have been more helpful. He went above and beyond the norm in researching options that fit our financial needs and found a Pre Certified 2015 Escape with everything we were looking for, even the color. I never felt pressured, everything was explained carefully prior to being asked to sign any documents. There is no dealer fee. We saw one small issue with a door panel; the vehicle was taken immediately to service department and was fixed in 5 minutes. When I came for my first oil change I was very happy with the customer service from service writer Francisco. This was my first experience with Mullinax of Kissimmee and I would highly recommend them for both sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave us this great review. We are happy Brad and the rest of our team provided great service and we look forward to assisting all of your future vehicle needs!

Helpful Staff & Cargo Connect Comm. Van purchase

We bought a 2015 Ford Transit Connect Cargo Van at this dealership. Our Sales person was David Spradlin. He was very helpful. He helped us find the van we were looking for. He also helped us get a back up alarm installed since the van didn't come with one. Other FL dealers could not find the Commercial Cargo Van that we wanted. This dealership had no problem finding us one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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MY CAR

I had never owned a car before, had no credit to speak of, but a driving desire to get a Mustang. Mark made the process as painless as can be by figuring out how to make the loan work...and I now have a 2007 GT. Could not have been more pleased. Thanks Mark Timmons for all of your guidance and your patience. Love the car by the way!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best experience ever!!

Mark Timmons made the sale soooo easy and friendly that when I am ready for another car I will make sure that I go to Mullinax Ford of Kissimmee to see him again. Recommended him to several others who have also purchased from him. Mark is a great asset to your company. I really appreciated how easy he made the whole process. GO MARK!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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