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I traded in a 6 month old Lexus hybrid for a Mitsibushi lancer. I paid $20k for the lexus and my 16 year old pretended to like it but he hated it. It was... a lame hybrid and his friends laughed at him. So before he even got his license and had only added 400 miles to the car I took it back. Eliot got me a deal on a Mitsibushi with 19,000 miles. The trade in came back at $14,000. Eliot WENT BACK AND GOT ME A BETTER DEAL! because I was a previous Carmax customer. I ended up with a 5 year warranty on the Mitsubishi and a $700 refund... You cannot beat Carmax. If you buy cars from this dealership THEY LOOK AFTER YOU. Genuine customer.
Drove 6 hours round trip from Port Charlotte to look at a car and trade in a 2011 Ford Expedition. Wanted down payment of 10,000 dollars to finance the... car. Walked out of dealership and bought from ford dealership in ft Myers with only trade and 1500 dollars more for my trade. Purchased a 2018 Expy was looking at a 2018 Suburban at CarMax. The salesperson was not the issue at CarMax Review written by Rodney Waltman 05NOV19
Offered half price of retail value to purchase car on kbb. Waste of time. Have been to other Carmax and had a fair price. This Orlando Carmax is the worst.... Wait for an hour to be told they don't offer kbb trade in price not even close. Go to a different Carmax or another place because once you go here the price stays in the system and you can't have it reappraised for a higher value at another Carmax.
I have purchased 3 cars and sold 4 here. Always had a positive experience. Worked with Tarek A. twice. Fabulous experience. Ask for him you won’t be sorry!
Several problems with engine stopping but Lincoln Dealership repaired under warranty. One problem was rust coming thru under right driverside door and... CarMax took in and getting repaired. After a little over a year the rust has come back more and Service said out of warranty and won't fix. They just covered up the rust temporary and should be responsible. If it wasn't same place I might understand but where they fixed it they should be responsible. Rude Service Rep. We bought 2 cars, a Porche and Lincoln.
Getting appraisal here is a complete waste of time. Brought in a low mileage extremely clean, no accident, beautiful Honda accord, and was offered below... rough NADA wholesale. I ended up selling it easily myself for thousand more than they offered me, and still below retail.
They approve you online.have you pay,get insurance, sign all the papers, had me there all nite...washed the car put the tag on it and then tell me on a... Saturday nite with my two kida with me.im no longer approved
Our sales process went fine but when we paid to have our title sent overnight, they claim they didn't get it within the allotted five days, therefore we... were charged $87 for a duplicate title. We have purchased 7 or 8 cars from CarMax but this last purchase at Orlando CarMax left a very sour taste in our mouths. Our attempts to speak to someone have resulted in being left on hold indefinitely, or no one coming to the phone at all.
I don't trust apologized said transfer one to dealer close to you anything I look is no longer after tell with the salesmen. Asking for 3 different suv... said transfer is ready around 5 minutes no more longer and offer me other car in the Orlando store
Poor follow up I sent an inquiry using the Cars.com portal about a used 2013. MDX. The dealership did not respond.