Audi Dominion

I’ve had 3 appointments with this svs department in them they have 1. Lost my car in the parking garage. This took 45 minutes for them to find. 2. Rescheduled service appointment because apparently you need a 7 day notice for a loaner despite no evidence on the online scheduling tool. 3. Audi picked my car up to do an oil change 20,000 mile check and then called me to say at, 5 pm that they were unable in, 8 hours to complete the work that was scheduled 7 days before. That was the last phone call I received. 4 days later I went to pick my car up they did apologize. I wasn’t even offered a discount. This is hands down the worst service department I’ve ever been in.

Sales Internet Richard was the best in all aspects of. Honest , Courteous, and most of all very honest

I bought my first car from Audi Dominion 3 years back. It has been nothing but unpleasant: the entire experience. First, I was hounded by a pushy sales person Derek who kept trying all the scummy sales tactics on me: making me sign empty papers, delaying all conversations, making up deadlines, trying to sway me in directions i was explicit about not going. The purchase itself was awful, they deliberately put in an older address that I explicitly mentioned i no longer live in so the documents went to the wrong address. They sold me on a bunch of unnecessary add-ons (which to be fair was my fault, I should have known better). Post sales, all the calls that I received from them have been about upgrades and trading my car in. They got so spammy I had to eventually block their number. I also got lots of extended warranty phone calls so I wonder if they made me sign something to release my phone number. Those phone calls went on for a year and bothered me during work hours. Finally, I found out that the add-ons I had purchased could be refunded. So I called them, and they made me physically bring in my car so they could inspect the mileage and pro-rate the refund. It’s been months since then and I haven’t received the refund. If you’re looking to buy a new Audi, the showroom in South Austin is much better. I bought my second car there and the experience (sales, post sales, servicing) there has been INCREDIBLY better.

Zero integrity. Zero accountability. Avoid at all costs. I arranged to fly in from out of state to purchase a car from this dealership. The deal was worked out, flights were booked, and the dealership itself had even arranged a ride for me from the airport. Everything was set. Then, two days before my trip, I received a one-line email from the salesman I'd been working with: "The Audi Q7 you where interested just sold." That's it. No phone call. No apology. No acknowledgment that I had spent money on flights and rearranged my schedule based on our agreement. Not even an offer to make it right — no alternative vehicles, no reimbursement for travel costs, nothing. Just a single throwaway sentence with a typo. This dealership had no problem rolling out the red carpet when they thought they were closing a sale — arranging airport pickups and all — but the moment someone else waved cash in their face, I ceased to exist. They will gladly waste your time, your money, and your trust if a better offer walks through the door. If you're considering buying from here, especially from out of state, think twice. A dealership that treats customers like this doesn't deserve your business.

Hoy tuve una venta excelente .. Gracias a Mario y Alberto … 😃profesionales y atentos 👌. ..fue una venta placentera..

Giving two stars because they seem competitively priced, (as long as there's no hidden dealer fees I wasn't aware of) and was quick to respond to my inquiry, Sabrina even followed up the next day.. on the other hand, I am 4 hours away.. and have two children. I asked Torrey if he could assist with getting me a ROUND ABOUT figure on my trade..so I could have an IDEA of what my car is worth to that dealership (we all know dealers are different and will give you different numbers) that way I can determine driving 4 hours with 2 kids. and spending money on a hotel for the night... If we were way off on trade, clearly I'm not making the drive, but if were close, id be open to the drive.. But it was REFUSED unless I came in... So if your an OUT OF TOWN buyer, who has a trade.. I would say don't waste your time here!

If you’re considering buying a vehicle from Audi Dominion, or trusting Audi America’s so-called “Certified Pre-Owned” program, don’t just walk away run. I made the mistake of purchasing a "Certified Pre-Owned" Audi Q5, expecting the luxury, reliability, and professionalism Audi claims to stand for. Instead, I got a vehicle that belongs in a scrapyard. It spent over 2.5 months in the shop, was temporarily returned to me, and broke again in less than three weeks. Even their own service manager, Modja, the shop foreman, John, and the techs know this vehicle is beyond saving but hey, as long as Audi got their money, who cares, right? The CARFAX clearly shows the previous owner ditched it in under a year a giant red flag that either Rick Cavender, the GM of Audi Dominion, chose to ignore or simply didn't care about. Audi Dominion gladly sold it to me at a premium CPO price, waving around their worthless "inspection" checklist like it meant something. Spoiler alert: it didn’t. While real dealerships know how to step up for their customers, Audi Dominion showed me what a real corporate circus looks like. A close friend of mine, Christopher Gonzales, had transmission problems with his Cadillac CTS. What did Sewell Cadillac San Antonio do? Ken Batchelor and Esther Luna immediately took ownership of the situation, escalated it to corporate, and resolved it swiftly and professionally no delays, no deflections, no hiding behind bureaucracy. Meanwhile, Audi Dominion and Matthew Robinet at Audi America, the "Southern Region Case Manager," are busy sending templated emails and hiding behind extensions because apparently, facing customers head-on is too difficult when you know you're wrong. Rick Cavender, Matthew Robinet, Audi Dominion, Audi America: You don’t need to "take notes" from Cadillac you need mandatory leadership training from them. Because whatever you’re doing now isn’t "luxury" it’s shameful, spineless, and embarrassing even by used car lot standards. If Audi has any integrity left and that’s a big if someone needs to take accountability, buy this lemon back, and end this disgraceful charade. Until then, I’ll make sure every prospective customer hears the truth about what "Certified Pre-Owned" at Audi really means: Certified Pre-Owned = Certified Pre-Scammed. Because at the end of the day, Cadillac proved they stand behind their customers and Audi proved they only stand behind excuses. Cadillac showed what leadership and honor look like; Audi Dominion and Audi America showed what cowardice and corporate rot look like. Please, fact-check anything I've said here I dare you. The truth’s documented and I’m just getting started!!!!***

My experience with the Service Department at Audi Dominion specifically under the direction of Modja has been nothing short of a complete disappointment, marked by poor customer service, an alarming lack of accountability, and an utter disregard for basic professionalism. For the past two years, I have been grappling with a persistent oil consumption issue with my vehicle a defect that has caused me repeated inconvenience, and emotional frustration. Throughout this ordeal, I approached every interaction with patience, grace, and respect, consistently giving the benefit of the doubt and trusting that Audi Dominion would ultimately do the right thing. Unfortunately, kindness and understanding seem to yield no results under Modja’s leadership only negligence, indifference, and, frankly, mistreatment. Repeatedly, I encountered delayed responses, vague explanations, and empty reassurances that led absolutely nowhere. Promises were made but rarely honored. Concerns were dismissed or brushed aside, as if my time, my safety, and my financial investment in the Audi brand were utterly meaningless. It is disheartening to realize that nice, patient customers are often the ones taken the most advantage of strung along until they reach their absolute breaking point. Despite the vehicle being in the shop for months at a time, and despite the glaring, ongoing issues, Modja’s handling of my situation was disturbingly passive and careless. I had to constantly follow up to get basic answers and even then, the communication was fragmented and often dismissive. There was never any true sense of urgency or ownership only excuses and a clear desire to deflect responsibility. After two years of enduring this, my limits have been exhausted. What should have been a relationship based on trust and customer loyalty has instead become a cautionary tale. If you are seeking service that is thorough, communicative, and genuinely invested in resolving your issues, I would strongly advise you to look elsewhere. My experience with Modja and the Audi Dominion service department is a testament to what happens when leadership fails its customers at every level. Audi claims to stand for luxury, reliability, and excellence yet none of these values were remotely reflected in the way I was treated. I can only hope that by sharing my experience, others will be spared the same frustration and profound disappointment.

Corey Winfield at Audi Dominion was absolutely fantastic! He was always super responsive and helpful, no matter what we needed. If he needed to research something, he quickly got back to me, even though I’m not a big fan of talking on the phone. It felt like he was personally advising me, and I really appreciated it. This is the kind of customer service that I wish more companies would provide. There were no hard sales pitches or anything, just great communication and it was really well received. This is the third time we’ve had our eTron in for service, and every time they’ve done an amazing job. It’s clear that Rick Cavender and his team have a great group of people who are dedicated to providing excellent service. Their training program should be recognized as top-notch! Thanks Corey and Audi Dominion for making our car service experience so pleasant. Keep up the great work!

Thank you Brandi for excellent customer service again. Much appreciated. Great people great service. Thanks