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Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake

(1,999 reviews)
Visit Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
New (281) 809-4534 (281) 809-4534
Used (281) 809-4447 (281) 809-4447
Service (281) 809-4564 (281) 809-4564

Reviews

(1,999 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake from DealerRater.

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My salesman Nick was super sweet and very helpful.

My salesman Nick was super sweet and very helpful. He got me a good price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I wanted to buy a truck that I saw online and asked for

I wanted to buy a truck that I saw online and asked for an out-the-door price. I planned to pay cash and wire the money. I was unable to get an email response with the price. Usually that means that the online price is dishonest. Tried 4 times to no avail and I'm not gonna call Daniel or Brittany to hear a story.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

Not informative and very un professional…my experience at

Not informative and very un professional…my experience at there dealership was very poor. Would not recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

The service was good and the people were friendly.

The service was good and the people were friendly. They had the car I wanted and the price was reasonable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love that they find ways to help lower cost on parts and

Love that they find ways to help lower cost on parts and services great commutation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, they provide great communication

Great service, they provide great communication throughout the repair event. They are always professional and courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Rep Mehma(Spelling?

Service Rep Mehma(Spelling?) the experience awesome! She made everything super easy and pleasant…cat dog bird boy girl

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

When we purchased our truck we bought a warranty that

When we purchased our truck we bought a warranty that cover a loaner for extended service times. However, when I came in with the truck I was told we have none that I would be put in line with others. Surprisingly when I spoke with someone else two just popped up. My truck was there for a week and my wife had to come there to show them the sound that was in question. Only to be told before hand they found a water bottle under the passenger side front seat. It was rather frustrating that we were told the sound was coming from a water bottle under after all these run around it was a cracked heat plate in the exhaust system. Taking a week to find and diagnose (which my wife found for you) and having to fight for something that was promised on purchase was extremely exhausting. Josh was the service advisor that ended up helping us the most. Moving forward I will only deal with Josh for any services at your location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Este lugar Se ha convertido en mi lugar de ido para

Este lugar Se ha convertido en mi lugar de ido para cualquier mantenimiento en todos mis vehículos. El personal es increíble y profesional, especialmente mi asesor de servicio, Adrian A. Es honesto y directo sobre qué esperar en costo y plazo. ¡Se lo recomiendo a todo el mundo! ¡Gracias por cuidar siempre de mis camiones!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The minute I walked in Christian Rodriguez new my name

The minute I walked in Christian Rodriguez new my name and last name. Christian was very attentive to my needs, he went beyond my expectations. In the future I will request him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.