Gillman Subaru

We love Subaru and the Gilman dealership is a wonderful pace to purchase a car... wouldn't go anywhere else!!

Great experience at Gillman SW Houston. No pressure buying process (used vehicle). Slight cosmetic issue that sales agreed should have been fixed before before put on market, but they took care of it (as well as updating infotainment system) in reasonable amount of time (while also providing a loaner). Very satisfied; will consider repeat business despite being completely on opposite side of town.

Best dealership in town. Excellent customer service. Never had a problem with them, staff are knowledgeable and friendly.

Extremely satisfied with the entire experience. From the girl at the front desk to finance manager. My sales person was so knowledgeable this was very impressive. I can honestly say in my 50 years of buying cars Gillman Subaru is the best dealership I have ever worked with.

At 70 years old ..... buying my Subaru from Gillman Southwest was by far the best car purchase experience that I've ever had!

The new car sales team was great, took the time to explain the options and features in detail, with no pressure tactics.

Great customer service! No pressure on purchasing the vehicle. Finance personnel explained every option and was very helpful. Gillman offered a tutorial on the vehicle and scheduled it when it was convenient for me. Very pleased with my purchase.

Fantastic customer service during the sale's process. Jonathan Rachal allowed us to brouse through the new and previously owned inventory and offered his support as we requested it. We decided on a CPO 2026 Outback and negotiated the purchase via text and phone calls due to living 3-ours out of Houston. The experience was easy and extremely professional. We arrived at a scheduled time and in less than 1.5 hours we were on our way home with every detail exactly as we had agreed upon. Jonathan, job extremely well done!

The people is very friendly and they gave us good options to help us make the decision. Very pleased with the service.

🚨 WARNING: Deceptive Practices & Unnecessary Upsells at Gillman Subaru Southwest I bought my 2019 Subaru Crosstrek using Authority Auto to avoid dealership games, but Gillman Subaru’s service department has proven to be entirely untrustworthy. Over the last two years, they have repeatedly attempted to charge me for unnecessary repairs, outright lied about vehicle diagnostics, and ignored my concerns when escalated to management. Here is the exact pattern of behavior I experienced: * Feb 5, 2024 (Fabricated Bulb Failure): The service advisor claimed my fog light bulb was dead and quoted $88 to replace a $30 bulb. I took it to an honest, independent mechanic who discovered the bulb wasn't dead at all—it had simply come loose. The technician at Gillman never bothered to verify the bulb before trying to charge me. * March 12, 2026 (The $400 "Wallet Flush"): I brought my car in for a keyless buzzer repair under warranty. The advisor claimed I had "carbon buildup" on my fuel injectors and recommended a cleaning to improve gas mileage. They charged me $352 in labor for a $34 chemical fluid that they simply ran through the system. The technician never physically inspected the injectors; they recommended it strictly because my car had ~62,000 miles. Furthermore, I exclusively use Costco Top Tier gasoline, so it’s likely that my injectors were already clean. A $12 bottle of Techron would have done the exact same thing. It did absolutely nothing to improve my mileage as promised. * April 2, 2026 (The Brake Fluid Lie & CVT Neglect): I had to specifically request a CVT transmission fluid change because Gillman chose to ignore it, presumably waiting for the transmission to fail out of warranty. During that same visit, the advisor tried to sell me a brake fluid flush, claiming my fluid was "dark." I demanded to see it myself—the fluid was a perfectly healthy light yellowish-green, having been fully replaced just 17 months prior. They outright lied to extract more money. * Inconsistent Inspections: Their multi-point inspection sheets are a joke. My brake pad wear measurements fluctuate wildly and inconsistently from one visit to the next, proving their techs just guess or pencil-in metrics. When I reached out to the Service Manager to report this systemic dishonesty, nobody ever responded. They simply do not care about customer integrity once they have your money. My Advice to Everyone: Do not trust Gillman Subaru Southwest. They do not operate in your best interest. If you absolutely must use them, demand physical proof for every single recommendation. I have officially pulled my business from this dealership and now trust J&T Automotive for all my maintenance. They provide fair prices, honest diagnostics, and zero corporate games.