Central Houston Nissan

Fraud alert, central, Houston Nissan bait and switch contract fraud. I am writing this review to worn consumers about the detective fraudulent practices. I experience At Central Houston Nissan buyer beware they will sell you a car under one price get you to do add-ons roll it into your purchase price of the vehicle. Then when you have problems with the add-ons, they will deny service saying you never purchased it due to. It is not broken down into the itemized list. They offered me $500 if purchased on a Saturday denied one arrived they took out the defective part refused a refund due to. They said it was not on the bill of sale and I had no proof of purchase Sarah Simmons Leah Banamar Rico, Carlos, Jason and Alex Garcia all you Gotta do is read the reviews. You can see a pattern.

This was a horrible experience. The sales people are liars and unethical. I can only assume the problem is the dealership's culture. We agreed on a price and they confirmed the pricing with their GM. I told them I dont want to waste my time if they can't honor the price I will walk out. Randy called me and said we can do it so I went the next day. When I got there they made me wait for 45 minutes only to show me a sales info sheet with thw wrong price and with $5,000 of dealer add ons. When I said we had an agreement, Randy said "even if we can do that..." at that point I left. I dont do business with liars!

Everything was wonderful! Bought a 2025 Nissan kicks from Jason. Very happy with the staff and I love my car!

Good experience with Jason. Bought a 2025 Nissan rogue and I am very happy with the treatment. Very smooth and fast.

Stay away… I am in need of help with a dishonest finance manager at Central Nissian Houston. My first interaction was with Mr. Jones who collected the required information to proceed with the transaction. Thereafter, Mr. Webb stepped in, accompanying Mr. Jones, and we negotiated terms and monthly payment amounts. I clearly advised Mr. Wedd of my preference to avoid lengthy car ownership, specifying a maximum term of five years and a desired car note range. Mr. Webb and I exchanged negotiations, with my initials on a written document outlining the agreed-upon payment amount and term duration. I met with Eddie the finance manager in his office for approximately 15 minutes, during which he exclusively discussed gap insurance, resulting in an increase in my monthly payments from $478 to $514. These were the only figures we discussed. During conversations about his background as a Veteran and my role as a federal employee, Eddie inquired about signatures without discussing my monthly payments, financing details, or interest rate. He neglected to review the contract in its entirety with me, demonstrating a lack of integrity. Upon returning home, I reviewed the contract and encountered an 84-month term and a total car price of $41,000, which differed from our initial discussion. I returned to the dealership on Monday morning to address my concerns with Eddie, and after sitting in his office for a few minutes, he provided a dishonest response to my inquiry, accompanied by a smirk, assuring me that everything was satisfactory despite the financial terms differing from Mr. Webb. I requested to speak with a manager, I proceeded to express my concerns regarding Mr. Walker's lack of accountability for his mistake Mr. Garcia dismissed my concerns about financial management, giving the impression of manipulative behavior, repeatedly stating that I had signed my signature and coincided with his employees without considering the possibility that Mr. Walker had acted dishonestly.

Zero out of 10...DO NOT RECOMMEND! Their communication is horrible. I went in to purchase a Genesis G70 that ended up being $8,000 more that the advertised price. Why? Because of my husband's credit they increased the sale price, which would have been fine IF the Sales Manager Lee had explained that rather than us pointing it out. Also they added a $4,100 warranty package that we had no knowledge of and did not agree to. Luckily, I noticed the warranty before the final paperwork was signed and asked then to take it off. It made them look very deceptive, hoping we wouldn't notice. Sales blamed Finance for not explaining the warranty while Finance blamed Sales. *** 7/8/25***Let me add to this review whoever this person is that responded from Central Houston Nissan your mailbox is full and you don't answer your phone. Also I am on week 6 waiting for my license plate. When I FINALLY got someone to answer the phone I found out the plate has been there but they had neglected to let us know. *** 7/16/25*** My husband went to pick up the plates and ask about the warranty paperwork only to be told they would have to be completed again because Kevin Chen, Finance Advisor, didn't complete them correctly. Mind you we purchased the car 5/31/25 and he NEVER bothered to let us know. Now we have to wait another 4-8 weeks for $4100 to be taken off. Please beware if you are considering buying from them. Is everyone at @CentralHoustonNissan inept and incompetent?

Zero out of 10...DO NOT RECOMMEND! Their communication is horrible. I went in to purchase a Genesis G70 that ended up being $8,000 more that the advertised price. Why? Because of my husband's credit they increased the sale price, which would have been fine IF the Sales Manager Lee had explained that rather than us pointing it out. Also they added a $4,100 warranty package that we had no knowledge of and did not agree to. Luckily, I noticed the warranty before the final paperwork was signed and asked then to take it off. It made them look very deceptive, hoping we wouldn't notice. Sales blamed Finance for not explaining the warranty while Finance blamed Sales. *** 7/8/25***Let me add to this review whoever this person is that responded from Central Houston Nissan your mailbox is full and you don't answer your phone. Also I am on week 6 waiting for my license plate. When I FINALLY got someone to answer the phone I found out the plate has been there but they had neglected to let us know. *** 7/16/25*** My husband went to pick up the plates and ask about the warranty paperwork only to be told they would have to be completed again because Kevin Chen, Finance Advisor, didn't complete them correctly. Mind you we purchased the car 5/31/25 and he NEVER bothered to let us know. Now we have to wait another 4-8 weeks for $4100 to be taken off. Please beware if you are considering buying from them. Is everyone at @CentralHoustonNissan inept and incompetent?

DO NOT GO HERE!!!! Unethical, Poor Customer Service, Poor Communication! I believe it is highly inappropriate and unethical that changes were made to our agreement AFTER we had reached a deal and documents were signed. The used car manager has poor communication skills and customer service skills. We sought clarification on the modifications, but the manager did not come to speak with us. Instead, he simply demanded $1,500 from us without providing any explanation. Additionally, I found the finance member to be quite aggressive in her approach, pressuring us to use Nissan's bank despite our credit union offering a better interest rate and monthly payments. This lack of transparency and pressure tactics made the entire experience feel shady. Furthermore, the gap coverage amount presented to us was exorbitant, and we never received clarification on how the final price of the vehicle increased by an astonishing $10,000. We never took possession of the car, but the manager is threatening to drop the car off at our home. ABSOLUTELY NO ONE RETURN CALLS, REPLY TO EMAILS, NOR SPEAK TO US ONE-ON-ONE!

This is the worst place ever. I have never seen such bad customer service. They sold me a lemon and told me I was basically a liar. I have left reviews on google but all the respond is call this main number and we will help. HA what a joke they just transfer you to someone and its a voicemail and they never call you back. If they want to try and reconcile all of my reviews then they know my contact information. I bought 2 cars in one day and one was a lemon and they have done nothing to help me. Cost me almost 4,000 dollars in repairs and they couldn't help one bit and that was with the warranty. And the service manager Paul is very awful. It is sad when other employees that work there apologize for your behavior before I even talk to him.

Left a review before, but was compelled to submit another one because the service got worst. Before purchasing car, there was a dent hole in the driver's door. Was told that it was not reported despite being super obvious. After I purchased the car, was told to bring it back to get it fixed. Once it was brought back, it was then that the sales agent mentioned that it had to have been a gun bullet hole.... To get it fixed, we agreed to drop it off at 9. Agent didn't come in till an hour later, so I had to leave it to go to work. I was told that it would be done by the end of the day. When I arrived at the end of the day, I was told that it hadn't been worked on and would have to bring it back another day... I was told to bring it back at the beginning of the next week (Monday) and that it would be the first to be worked on. I was told it should be done in a week top. Pro: I was given a loaner car which was helpful. Monday passes and I don't hear any updates from the sales agent. I send a text on Tuesday because I need my car back asap. The sales agent tells me that he checked the day before (despite not reaching out to me the same day), and that the car hasn't been started. I later found out that the mechanic lost my key.... I respond like a normal, rational person, and express my frustration about the branch, the mechanic, and especially, the sales agent's indifference and lack of communication. He became incredibly irate, told me to call him, said I was being disrespectful to him. He asked me to call him and asked me to apologize to him. I refused and he hung up..... I then asked him where I was being disrespectful to him and he was unable to explain. I then later came by the dealership (because he told me to come like it was a threat)... I told the branch manager, Carlos, was had happened and he said it would be handled. I got my car that Friday, almost 2 weeks after I dropped it off. Overall, this branch has been awful. I appreciate those who were able to help me finally get my car, but the lack of communication, gaslighting, and lack of care for people's responsibilities made this an awful experience.