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Mercedes-Benz of Gainesville

(995 reviews)
Visit Mercedes-Benz of Gainesville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award
New (888) 269-7025 (888) 269-7025
Used (888) 252-6945 (888) 252-6945
Service (877) 665-5357 (877) 665-5357

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Gainesville from DealerRater.

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Truly enjoyed my experience at Mercedes Benz of

Truly enjoyed my experience at Mercedes Benz of Gainesville. Julian was very knowledgeable and easy to work with! The entire staff was friendly and made me feel so comfortable during the entire process. Highly recommend Julian and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your appreciation for our team member Julian!

I spoke with Mrs.

I spoke with Mrs. Davis on the phone and expressed interest in buying a new E class. Mrs. Davis came in early as my schedule was hectic and that was the only time I was able to come in. She kept me informed and was extremely courteous every step of the way. I will definitely be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear our team member Aarika took such good care of you! Thanks for the wonderful review!

Julian was incredibly knowledgeable of Mercedes’ Benz

Julian was incredibly knowledgeable of Mercedes’ Benz vehicles. We were extremely pleased with his customer service. Overall, We had a great experience and highly recommend Julian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your appreciation for our team member Julian!

The dealership was very welcoming and helpful!

The dealership was very welcoming and helpful! Everyone was very friendly and professional. We were very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very welcoming and helpful.

Very welcoming and helpful. It was the best dealership ever! The workers are extremely helpful and caring

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review!

Our experience with Tom was wonderful.

Our experience with Tom was wonderful. He greeted us with friendliness which lasted throughout our purchase experience. Tom provided exceptional customer service and his vehicle knowledge was excellent. We live in close vicinity to other Mercedes-Benz dealerships, but Tom made the drive worthwhile. We've shared our experience with other relatives, friends, and colleagues. Because of Tom Scribner, you have lifelong customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great dealership, great prices and customer service.

Great dealership, great prices and customer service. Got the car I wanted, hassle and worry free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This is my first time dealing with Mercedes of

This is my first time dealing with Mercedes of Gainesville, but it was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The dealership is obviously a busy one, but Julian was

The dealership is obviously a busy one, but Julian was very responsive all the way from the first inquiry up until the after sale check-in. The whole teammreally went above and beyond to make sure I could take my new SUV home that day since we came from a few hours away to get it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Could not have had a better experience.

Could not have had a better experience. Curt was very helpful, answering questions and giving lots of information without putting any pressure on me. He had the car cleaned and ready for me very quickly after I decided to buy, and has been in contact with me since, to make sure all was well.. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.